Cancelling phone line but keeping TV?

swinster · 04-03-2005, 09:22

NTL advertise the TV packages from Ã‚Â£10 - BUT in the samll print you HAVE to take out a phone line with them (I personaly believe this is false advertiseing and against trade discriptions so should be investigated by the DTI - but thats another story).

Has anyone who has had the phoneline/TV package with NTL managed to cancel the phone line yet keep the TV?

Neil · 04-03-2005, 09:30

It can't be done.

You can "cancel" the phone line (as in get it disconnected), but you will still pay the same price.

Lots of info here in this very forum: http://www.cableforum.co.uk/board/forumdisplay.php?f=34

swinster · 04-03-2005, 09:36

In that case this has got to be a blatant infringment of trade discriptions and false advertising. I will check the other posts now.

Neil · 04-03-2005, 09:43

Quote:

Originally Posted by swinster

In that case this has got to be a blatant infringment of trade discriptions and false advertising. I will check the other posts now.

Not really, it's an offer that's well documented in the sign up process.

The problem for me is that I think it's wrong to force their (inferior) phone line on DTV customers.

Don't get me started on that though....

swinster · 04-03-2005, 10:02

Well, we didn't actually sign on to this - we have been cable customers for years, in fact when NTL in this area was CableTel. The fact is that they advertise the Pricing as Ã‚Â£10 per month but if you are correct in what you say, the price is actually Ã‚Â£19.50 per month. This is unclear and ambiguas and against pricing policy as laid out by the DTI.

orangebird · 04-03-2005, 10:09

Quote:

Originally Posted by swinster

Well, we didn't actually sign on to this - we have been cable customers for years, in fact when NTL in this area was CableTel. The fact is that they advertise the Pricing as Ã‚Â£10 per month but if you are correct in what you say, the price is actually Ã‚Â£19.50 per month. This is unclear and ambibuas and against pricing policy as laid out by the DTI.

It's quite clear on their website. Take them to court though if you want and give us a laugh....

swinster · 04-03-2005, 10:11

Quote:

Originally Posted by orangebird

It's quite clear on their website. Take them to court though if you want and give us a laugh....

Don't need to take them to court, just report them to the DTI!

Neil · 04-03-2005, 10:14

This is one of the oldest complaints in the book with ntl, but it is clear on the website (although still not fair in my opinion, but that's another story)

orangebird · 04-03-2005, 10:15

Quote:

Originally Posted by Neil

This is one of the oldest complaints in the book with ntl, but it is clear on the website (although still not fair in my opinion, but that's another story)

It may not be fair, but it IS legal, it isn't against trade descriptions, and it's certainly not false advertising...

Neil · 04-03-2005, 10:19

Quote:

Originally Posted by orangebird

It may not be fair, but it IS legal, it isn't against trade descriptions, and it's certainly not false advertising...

I'm not disagreeing with you.

bob_builder · 04-03-2005, 11:16

Quote:

Originally Posted by swinster

In that case this has got to be a blatant infringment of trade discriptions and false advertising. I will check the other posts now.

No it is not false advertising as they advertise the fact that you have to pay for a phone line.

It is the same as BA advertising the cost of a one-way flight without taxes and airport charges (but including them in the small print).

scrotnig · 04-03-2005, 12:31

Oh no...another 'unbundling' thread....

These are starting to get as bad as the cap threads.

swinster · 04-03-2005, 15:51

Ok, agreed. Maybe I was just a little bit hasty to jump of the trading standards thing. Canceling the phone lin on my part would of course mean that NTL ans I enter into a new contract with NTL and so a new pricing policy applies. Servcies are a little more complex then products.

It is unfortunate that they still would wish to charge exactly the same amount for one service as they do for two. As Sky charge Ã‚Â£13 pm for thier basic service ir would be nice if NTL could at least match that. Maybe they figure they can do without my Ã‚Â£150 a year then as the only option would then to be to junk NTL and get SKY

Still it's always worth a phone call I suppose.

orangebird · 04-03-2005, 16:00

Quote:

Originally Posted by swinster

Ok, agreed. Maybe I was just a little bit hasty to jump of the trading standards thing. Canceling the phone lin on my part would of course mean that NTL ans I enter into a new contract with NTL and so a new pricing policy applies. Servcies are a little more complex then products.

It is unfortunate that they still would wish to charge exactly the same amount for one service as they do for two. As Sky charge Ã‚Â£13 pm for thier basic service ir would be nice if NTL could at least match that. Maybe they figure they can do without my Ã‚Â£150 a year then as the only option would then to be to junk NTL and get SKY

Still it's always worth a phone call I suppose.

But if you get sky, you have to pay for another phone line anyway (for the first year at least) - so no difference in price really

Neil · 04-03-2005, 16:28

Quote:

Originally Posted by orangebird

But if you get sky, you have to pay for another phone line anyway (for the first year at least) - so no difference in price really

^^ What she said.

The only "difference" is that you get Sky you will have the choice of not having ntl's inferior phone line, which can only be a good thing.