NTL billing in the news (again)

[Flubflow]

Here's an interesting article in our local paper....
http://icteesside.icnetwork.co.uk/01...name_page.html

EDIT: Perhaps this could be put on the main news article page of this site?

[orangebird]

Mike Lockey, 65, of Redcar Road, Marske, has his cable television, phone and broadband with ntl.

He told the Gazette he attempted to contact the call centre after his email crashed twice in less than a week, for two days each time.

Mr Lockey, who runs his own DVD business, said he relies on the service as he needs to maintain contact with international customers.

He had hoped to speak to someone about the problem within minutes.

Instead he said he was kept waiting for an hour before his call was dealt with.

"It is horrendous. They just fob you off after you've been waiting for about an hour. I'm not at all happy with the service," he said.

A company spokeswoman said the problem was with the software which Mr Lockey had installed on his PC from another provider not the ntl broadband service.

I jolly well hope he had a business account....

[Flubflow]

Originally Posted by orangebird

I jolly well hope he had a business account....

I was thinking that too.

One of the other quotes, from the ex-NTL guy, was quite an insight.

[Neil]

Originally Posted by orangebird

I jolly well hope he had a business account....

Looks like he may have....

Originally Posted by Teesside Evening Gazette

The company prides itself on being the leading UK provider of high speed broadband, digital TV and telephone services for the home and also data, voice and Internet services to business customers.

Hang on though.....

Originally Posted by Teesside Evening Gazette

Former NTL employee Andrew Broadbent accused the company of caring more about targets and statistics than customer service.

He told the Gazette: "You had to answer ten calls in one hour and someone would be listening to your call, signalling you to hurry up if you took too long.

"They cared more about performance than customer service."

Mr Broadbent, pictured above, blames the speedy installation of a new computer system at Christmas, together with a lack of training for staff for causing the problems.

Anyway......same old story really-ntl billing sux, big time, Harmony also sux-we've heard that from ntl associates who have to use it!

I'm also gonna move this to the billing forum, as that's what all those complaints on refer to in that article.

[Edit 2]-Sorry, my bad-having re read that article it makes no mention of him having a business account, I was looking at another article.

Had to laugh at this bit though....

Originally Posted by Teesside Evening Gazette

A company spokeswoman said the problem was with the software which Mr Lockey had installed on his PC from another provider not the ntl broadband service.

How do you feel Mr Lockey after ranting in the newspaper!?

[d0pey]

Originally Posted by Neil

Looks like he may have....



Hang on though.....





Anyway......same old story really-ntl billing sux, big time, Harmony also sux-we've heard that from ntl associates who have to use it!

I'm also gonna move this to the billing forum, as that's what all those complaints on refer to in that article.

[Edit 2]-Sorry, my bad-having re read that article it makes no mention of him having a business account, I was looking at another article.

Had to laugh at this bit though....



How do you feel Mr Lockey after ranting in the newspaper!?

You can't get business CATV.

[Flubflow]

Originally Posted by Neil

Looks like he may have....



Hang on though.....

Originally Posted by Evening Gazette

Kay Swales,(pictured) 47, of Ormesby Bank, Middlesbrough, cancelled her digital TV last August and continued to be billed......

The Gazette website is not very good at including all the pictures on the website (if any) from the articles that also appear in the printed newspaper and usually fail to edit the text in web version accordingly.

[Neil]

Originally Posted by d0pey

You can't get business CATV.

No $h1t Sherlock....

I did edit my post to say I had mis-read it.

[Flubflow]

Originally Posted by d0pey

You can't get business CATV.

If you have a business and live in it too then you could have domestic TV/Phone and you can have business BB/Phone.
Anyway, all this is completely detracting from the point that (mostly) the article was about customer's billing problems (as we have heard from others time and time again on this very forum).

Next time I'll just not bother.

[scrotnig]

How did software the customer had installed on his PC have any effect whatsoever on the customer's billing?

The only thing that could ever cause that is spyware pr0n diallers, but that doesn't appear to be the case here.

[Neil]

Originally Posted by scrotnig

How did software the customer had installed on his PC have any effect whatsoever on the customer's billing?

The only thing that could ever cause that is spyware pr0n diallers, but that doesn't appear to be the case here.

E-mail issues in his case m8...

He told the Gazette he attempted to contact the call centre after his email crashed twice in less than a week, for two days each time.

Also...

Mr Lockey, who runs his own DVD business, said he relies on the service as he needs to maintain contact with international customers.

No right to complain if he's not using a business connection.

[h3adru5h]

And there lies another fine example of top quality journalism!


where are the pics then eh?

[Racingdick]

A year ago i was due a refund from NTL, a year later and countless calls later im still waiting.. Wrote to cancel my connx jan 20th, moved on Feb 21st. Had no communication and account is still active, been told their is a months delay due!

Still being billed for it too, glad i cancelled my Direct Debt