16-04-2004, 21:40
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#1
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cf.addict
Join Date: Jun 2003
Location: norfolk
Services: Sky
Freeview
Newnet BB
BT
Posts: 108
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Billing Info Required
Some info required please
I’ve Just got my phone bill on the bottom of the bill I noticed TOTAL NON ITEMISED CALLS what dose that exactly mean it seems strange to me
147 calls
Duration 122h 19m Ive not bean on the phone that long
Also I never used to get charged for itemized billing till now £1.00 when I signed up itemized billing was free
Any help appreciated
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16-04-2004, 21:45
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#2
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Busy Admin
Join Date: Oct 2003
Location: Nottingham
Age: 45
Services: VM Phone : Sky+ Multiroom : VM Cable (20 Mbps)
Posts: 14,432
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Re: Billing Info Required
It means what it says - you have made 147 calls which will not be individually itemised on the bill - and in total they lasted for just over 122 Hours.
Itemised billing has been chargeable for about 2 years as far as I know.
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16-04-2004, 21:55
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#3
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cf.addict
Join Date: Jun 2003
Location: norfolk
Services: Sky
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Newnet BB
BT
Posts: 108
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Re: Billing Info Required
Thats what i thought but ive not made 147 calls and Definitely not spent 122 hours on the phone and why do i get billed for them one month but not the next ? 
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16-04-2004, 21:56
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#4
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cf.mega poster
Join Date: Sep 2003
Posts: 1,600
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Re: Billing Info Required
Do u have pay as u go dial up internet?
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16-04-2004, 21:57
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#5
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cf.charlie
Join Date: Jul 2003
Location: Norwich
Age: 28
Services: BT Broadband 8Mb ADSL, Sky+
Posts: 721
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Re: Billing Info Required
Do you use dial up for your Internet access? Could it be that?
EDIT - Doh! 
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16-04-2004, 22:22
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#6
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cf.addict
Join Date: Jun 2003
Location: norfolk
Services: Sky
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Posts: 108
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Re: Billing Info Required
I have as an emergency but i use ntl dial up £10 month all the time il have to phone c/s
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16-04-2004, 22:43
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#7
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cf.charlie
Join Date: Jul 2003
Location: Norwich
Age: 28
Services: BT Broadband 8Mb ADSL, Sky+
Posts: 721
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Re: Billing Info Required
But even if they're 'free' calls to a subscribed service, would they still not show up on your bill? Incidentally, what was the total cost of these unlisted items? If particularly low, then I would guess it's your dial up (0800?) number.
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17-04-2004, 02:04
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#8
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cf.mega poster
Join Date: Jun 2003
Age: 40
Posts: 5,569
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Re: Billing Info Required
Free calls are not shown on the bill as they could cover calls such as calls to Childline etc.
__________________
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17-04-2004, 09:45
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#9
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Permanently Banned
Join Date: Jun 2003
Location: norton , teesside
Age: 40
Posts: 10,571
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Re: Billing Info Required
dialler anyone ????????????????
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17-04-2004, 11:07
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#10
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Guest
Location: Teesside
Services: Evilness
Posts: n/a
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Re: Billing Info Required
Quote:
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Originally Posted by tridens
Some info required please
I’ve Just got my phone bill on the bottom of the bill I noticed TOTAL NON ITEMISED CALLS what dose that exactly mean it seems strange to me
147 calls
Duration 122h 19m Ive not bean on the phone that long
Also I never used to get charged for itemized billing till now £1.00 when I signed up itemized billing was free
Any help appreciated
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I feel the same sometimes, I paid for the itemised bill, I dont get an itemised Bill NTL seem to think its still OK to say "oh yeah and heres some calls we couldnt be arsed to itemise, but hey it only costs you £18 (more than the rest of my bill) I'm sure you will accept our word for it and not need to see the numbers to check"
As for the 0800 numbers, I dont know if NTL dont print them out I am sure they do. I see loads of stuff under the NG headers meaning local rates etc.
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17-04-2004, 11:33
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#11
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Invalid E-mail - Please contact us with new e-mail address
Join Date: Jun 2003
Location: UK
Posts: 26
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Re: Billing Info Required
NG1/NG3 (0845/0870) numbers are printed on the bill, however you'll never see an 0800 freefone number listed.
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17-04-2004, 12:16
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#12
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Busy Admin
Join Date: Oct 2003
Location: Nottingham
Age: 45
Services: VM Phone : Sky+ Multiroom : VM Cable (20 Mbps)
Posts: 14,432
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Re: Billing Info Required
Quote:
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Originally Posted by tridens
Thats what i thought but ive not made 147 calls and Definitely not spent 122 hours on the phone and why do i get billed for them one month but not the next ? |
Well it looks like someone has made 147 calls - is your pc connected to the phoneline ?
If you speak to CS they may be able to tell you what the calls are, I'm not sure if they have access to a list even when they are not itemised on the bill you receive.
__________________
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17-04-2004, 12:48
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#13
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Permanently Banned
Join Date: Jun 2003
Location: norton , teesside
Age: 40
Posts: 10,571
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Re: Billing Info Required
@ tridens , have you got sky digi ?????????????
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17-04-2004, 23:31
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#14
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cf.addict
Join Date: Jun 2003
Location: norfolk
Services: Sky
Freeview
Newnet BB
BT
Posts: 108
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Re: Billing Info Required
Not had time to phone c/s today first thing monday
yes my sky digi box is connected to phone line could that be dialing out/?? 
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18-04-2004, 09:35
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#15
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Permanently Banned
Join Date: Jun 2003
Location: norton , teesside
Age: 40
Posts: 10,571
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Re: Billing Info Required
Quote:
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Originally Posted by tridens
Not had time to phone c/s today first thing monday
yes my sky digi box is connected to phone line could that be dialing out/?? |
i dont suppose any little ppl could have been playing games on the sky box could they 
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