[ian@huth]

From the tone of your post, if it was less than an hour since your problems started don't you think that you may have got onto some poor customer service agent with all guns blazing and maybe not given them a chance to sort out your porblem.

There have been times when I had NTL DTV that I lost all channels for a while but they came back within an hour or two. Did the person you spoke to try to find out what the problem may be or check to see if it was a local temporary outage?

Whilst it would be nice to have your own personal NTL engineer sitting in his van round the corner from you waiting for your call it is not economically viable. Holidays and sickness can affect the availability of engineers who might also be experiencing above average callouts at the moment.