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no clue that NTL are blocking their routers because they can’t be bothered to stick anything on their service page.
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How many people sitting at home behind a broken sitecom would be able to read the service page? I think it should be up there, but the first point of contact should be Sitecom, who are well aware of the problem from shortly after it was identified. It's their kit that's broken.
Fundamentally, there are terms and conditions to using broadband, one of which is that you can't do anything to disrupt the service for other people. Connecting broken kit that spams the network or connecting a virus-ridden PC both come under this, even if you don't know you're doing it.