Looking at your UBR, card 5 had a drop of a few modems late on the 3rd, came back around 11am yesterday. Can't remember off the top of my head what card you're on, Kits, if you drop me your new modem's MAC I'll have a look.
What is certain is that there hasn't been a major outage with hundreds of boxes offline in the last few days in your area, I'd therefore suspect an outage local to you - if you still had an STB I could tell in more detail...
Quote:
1. how could he get a feed back from a modem that isn't synced with the network coz the network is down?
2. why did he have to get authourisation to send out an engineer?
3. why did he not arrange a time for the visit instead of giving a 24/48 hour slot for someone to call to arrange the visit?
4. why did she say there was 230 on my box when the box only takes 48 in the street cab?
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1. Assuming he was using the usual tool, he was looking at your connection from the UBR end. Now we know the UBR was there, so he could get a feed back from that. One of the tests is a ping to your modem on the last IP address it had - this evidently failed with 100% packet loss (he could also have seen the online status of the modem, which presumably showed offline). There isn't (currently) a way for the tech to probe the modem directly - after all, when teching an offline modem, it would be pretty stupid to make the tool dependent on the modem being online!
2. No idea - Mark B might know better
3. Ditto - not my area of expertise
4. He was almost certainly talking about your upstream - about half the upstreams on your UBR are in the 200-250 range (remember the 200-per-upstream thing is out of date and misleading in areas with STBs or 3.2Mhz upstreams, what matters is the absolute usage)