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Originally Posted by byron_hinson
Never had so many mess ups as I've had even today. Firstly despite my Cable Modem account being cancelled, the one here in Cambridge still said I had an account...the cable modem side of NTL said it was cancelled last night. Next given pin numbers etc that didn't end up working and told my old mail address they cancelled and locked would be switched over when i reregister - so far still hasn't been unlocked.
Next my connection when I finally got reregistered was 150k when i was previously on 1mb connection - got that sorted now, but mail account is still down and they have had to forward on all the details to someone higher up to try and get them to push it through fast as they told me it was highly likely that I have lost mail due to the mess up.
Letter of complain on the way there I think, even more so if my mail isn't back within an hour.
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That is poor-even by ntl's standards.
Byron-we have just updated our ntl contact info page....
http://www.cableforum.co.uk/kb/19/wh...rge-of-ntlhome
Good luck, & let us know how you get on.
