Cable Forum - View Single Post - [Merged] Connection Problems in Cambridge

byron_hinson · 30-07-2004, 14:16

Never had so many mess ups as I've had with NTL today.

Firstly despite my Cable Modem account being cancelled when I actually specificied that my dial up needed cancelling, the one here in Cambridge still said I had a cable modem account...the cable modem side of NTL said it was cancelled last night. So my details had to be wiped as they said they were in a mess due to last nights **** up.

Next given pin numbers etc that didn't end up working and told my old mail address they cancelled and locked would be switched over when i reregister - so far still hasn't been unlocked.

Next my connection when I finally got reregistered was 150k when i was previously on 1mb connection - got that sorted now, but mail account is still down and they have had to forward on all the details to someone higher up to try and get them to push it through fast as they told me it was highly likely that I have lost mail due to the mess up.

Letter of complaint on the way there I think, even more so if my mail isn't back within an hour.

30-07-2004, 14:16	#7
byron_hinson cf.addict Join Date: Feb 2004 Location: UK Age: 31 Services: 20 MB Broadband and Phone Posts: 172	Re: Lost connection in Cambridge Never had so many mess ups as I've had with NTL today. Firstly despite my Cable Modem account being cancelled when I actually specificied that my dial up needed cancelling, the one here in Cambridge still said I had a cable modem account...the cable modem side of NTL said it was cancelled last night. So my details had to be wiped as they said they were in a mess due to last nights **** up. Next given pin numbers etc that didn't end up working and told my old mail address they cancelled and locked would be switched over when i reregister - so far still hasn't been unlocked. Next my connection when I finally got reregistered was 150k when i was previously on 1mb connection - got that sorted now, but mail account is still down and they have had to forward on all the details to someone higher up to try and get them to push it through fast as they told me it was highly likely that I have lost mail due to the mess up. Letter of complaint on the way there I think, even more so if my mail isn't back within an hour. __________________ Byron Hinson Microsoft MVP http://www.activewin.com Last edited by byron_hinson; 30-07-2004 at 14:18.