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Originally Posted by Mark B
Firstly, rebooting the set box EVERY day is not good enough and you should not accept that.
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Yep that's what I told the CS. As I say engineer has been round and STB seems OK for now. We'll have to see what happens when the speed increase comes as engineer wasn't confident that the STB would handle it, having boosted the signal as much as he could.
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Secondly, consider getting a cable modem put in for the broadband. It might help.
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Yep did ask about that. It's probably the next step if the existing STB system plays up again. I must say it was all quite good service really, once I'd got throught the press 1, 5, 7, 3 keys on your phone (or whatever) faults answered very promptly, and had the engineer round later the same day. Well done ntl.
Just a shame faults are closed when I have most issues i.e. after 8:00 pm or at weekends.
