NEW 12 month contract on 3??

scottyboydfc · 16-05-2006, 17:37

Hello, I was wondering:

I got an upgrade from 3 two months ago, a nokia 6280. I now wish to cancel. Am i in a NEW 12 month contract?

jellybaby · 16-05-2006, 17:38

Yes you are.

scottyboydfc · 16-05-2006, 17:42

I did not sign anything though. How can they prove it?

**Russ** · 16-05-2006, 17:45

Quote:

Originally Posted by scottyboydfc

I did not sign anything though. How can they prove it?

By you using the service. In court that's all they need.

jellybaby · 16-05-2006, 17:45

once you upgrade, you are agreeing to enter into a new 12 month contract i'm afraid.

scottyboydfc · 16-05-2006, 17:50

I'll explain the full story.

The phone worked like a dream for the first day or two but then I noticed that every time I changed profile it would reset and I would lose all my settings. A known issue with this phone. I tried "restore to default settings." It put an unknown password on my memory card.

. I have emailed 3 and they said to phone them and they would REPAIR it. I wonder if I could get them to change the handset? Could anyone suggest a good one on 3?

That is why I was considering LEAVING. Please help!!

Timeless Stew · 16-05-2006, 17:52

I am not quite sure about this.

How can they prove that it's "12" and not "18" or "6"?

scottyboydfc · 16-05-2006, 17:53

They didn't explain any NEW contract over the phone or in writing

bhoywonder1967 · 16-05-2006, 18:01

3 will only replace the handset once it has been repaired at least twice, and even then will only replace like for like, book it in for repair because it sounds like it just needs a software reflash to be honest.

Your new contract could even be for an 18 month term depending on how much half price line rental you got at the time:

3 months half price is usually a 12 month term
6/9 months half price is normally an 18 month term

**Russ** · 16-05-2006, 18:01

Quote:

Originally Posted by scottyboydfc

They didn't explain any NEW contract over the phone or in writing

That's irrelevant - you now have an implied contract which is legally binding.

scottyboydfc · 16-05-2006, 18:09

Ok Russ I see your point. A software flash I hear you say. What do I do about the memory card though.

---------- Post added at 19:09 ---------- Previous post was at 19:04 ----------

And also would I get a TEMPORARY replacement whilst mine is getting fixed as I cannot go any length of time without my phone

bhoywonder1967 · 16-05-2006, 18:09

Quote:

Originally Posted by scottyboydfc

....A software flash I hear you say. What do I do about the memory card though.

Not sure about the memory card because when you send it for repair they tell you not to send the memory card or the battery in case you don't get them back.

Have you tried formatting it from the handset or from a PC??

Edit: No you won't get a temporary handset because the repairs process is normally 3 working days, quick enough for most folk to be fair.

scottyboydfc · 16-05-2006, 18:13

Quote:

Originally Posted by bhoywonder1967

Not sure about the memory card because when you send it for repair they tell you not to send the memory card or the battery in case you don't get them back.

Have you tried formatting it from the handset or from a PC??

Edit: No you won't get a temporary handset because the repairs process is normally 3 working days, quick enough for most folk to be fair.

I'm afraid that is just not good enough for me

. A phone addict if you like

. That means that I lose line rental time because they have given me a faulty phone. Also when I try to format it it still asks for a password.

jellybaby · 16-05-2006, 18:17

can you not use the phone you had before upgrading?

bhoywonder1967 · 16-05-2006, 18:18

Sorry mate, that's as much as I can advise, email 3 tech support or Nokia tech support about the memory card they might have some info.

Hope you get it sorted mate.