Ipod clicking !

Mike · 10-11-2005, 18:46

Hi all

Well my Ipod will not work makes a sort of clicking sound and when i plug it in it displays an Ipod / sad face / ! and then refers me to www.apple.com/support/ipod.

Tried restore / reset / update but nothing works !!!!!

Any ideas

Thanks

Mike

bopdude · 10-11-2005, 19:24

Is it the ipod nano, if so there's a lot of faults with them, screen freezing / cracking etc etc, had two sent one back, the gf has the other one, not impressed.
Sorry I can't help, just thought I would let you know that your not alone.

Mike · 10-11-2005, 19:33

Quote:

Originally Posted by bopdude

Is it the ipod nano, if so there's a lot of faults with them, screen freezing / cracking etc etc, had two sent one back, the gf has the other one, not impressed.
Sorry I can't help, just thought I would let you know that your not alone.

Just to confirm it's a 4th gen 40 GB click wheel.............

TheBlueRaja · 10-11-2005, 20:49

A sad face icon means your hard drive is busted, its not your fault BTW, doing a simple reset wont work, the problem is that there is something physically wrong with the harddrive and the rest of the ipod cant communicate with it.

If your ipod is still under warranty, call up apple and they'll send you a replacement for free.

Mike · 10-11-2005, 21:13

Quote:

Originally Posted by TheBlueRaja

A sad face icon means your hard drive is busted, its not your fault BTW, doing a simple reset wont work, the problem is that there is something physically wrong with the harddrive and the rest of the ipod cant communicate with it.

If your ipod is still under warranty, call up apple and they'll send you a replacement for free.

Oh dear..........thanks for this

The ipod is 15 months old !!!!!! so I guess I am well stuffed?

Mike

TheBlueRaja · 10-11-2005, 21:20

Well, you could try to call them anyway and chance your luck. Did you register it at the time with apple? I would phone them and say you think its about a year old but your not sure etc...

Strzelecki · 10-11-2005, 21:28

You could try a drive self test. Reset the Ipod and when the apple log appears press the back, foward and select buttons. This will access the engineers menu and you can either run all 5 test or select them idividually. In a few cases the hard drive heads have got stuck and a 'light' tap to the ipod on it's side will get it back up and spinning.

Mike · 10-11-2005, 22:12

Quote:

Originally Posted by Strzelecki

You could try a drive self test. Reset the Ipod and when the apple log appears press the back, foward and select buttons. This will access the engineers menu and you can either run all 5 test or select them idividually. In a few cases the hard drive heads have got stuck and a 'light' tap to the ipod on it's side will get it back up and spinning.

Well I never I have just spent hours trying to reset this and guess what finally worked 'the light tap on the side' what can I say. Many thanks Mike

Thanks again

TheBlueRaja · 10-11-2005, 22:21

Quote:

Originally Posted by Strzelecki

In a few cases the hard drive heads have got stuck and a 'light' tap to the ipod on it's side will get it back up and spinning.

Brilliant suggestion by the way - how the hell did you think of that.

Glad you got it working again Mike.

Kudos!

Graham · 10-11-2005, 22:47

Quote:

Originally Posted by Mike

Well I never I have just spent hours trying to reset this and guess what finally worked 'the light tap on the side' what can I say.

Let's hear it for "percussive engineering"

Strzelecki · 10-11-2005, 23:22

Er I erm have revived many an ipod by doing that, funnily enough we had loads of ipods come back as 'faulty' when the nanos came out and the video ipods, strange as 90% either had not fault or just needed the software updating! The service menu is pretty handy too.

Mike, did you intend to red rep me for that!?

Mike · 11-11-2005, 08:28

Quote:

Originally Posted by Strzelecki

Er I erm have revived many an ipod by doing that, funnily enough we had loads of ipods come back as 'faulty' when the nanos came out and the video ipods, strange as 90% either had not fault or just needed the software updating! The service menu is pretty handy too.

Mike, did you intend to red rep me for that!?

Yes many thanks I did do a rep !

Regards

Mike

TheBlueRaja · 11-11-2005, 09:43

Quote:

Originally Posted by Mike

Yes many thanks I did do a rep !

Regards

Mike

Mike a RED rep is a bad thing..... a GREEN rep is good - you just brought DOWN his reputation. (Speak to a mod - they will fix it for you!)

EDIT : PM'd Simon M for you....

Simon M · 11-11-2005, 10:29

Rep Repaired

Mike · 11-11-2005, 11:31

Quote:

Originally Posted by Simon M

Rep Repaired

thanks

Mike