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mastercare or currys coverplan
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Old 25-08-2004, 12:08   #1
andy 1
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mastercare or currys coverplan

has anybody tried getting a credit note out of mastercare for a faulty tv set.
my tv thats 4 years old developed a fault.i rang mastercare through currys coverplan.
two days later an engineer arrived saw the fault said he needed to order some parts and went.
a week later mastercare rang me said they couldn't get the bits and under the terms of the coverplan would issue me with a credit note for the full cost of the set.
here i am two weeks later my set sitting on the floor of a warehouse in sheffield waiting to be taken to newton aycliffe nr darlington,before mastercare will give me a credit note.(the lorry only goes to newton aycliffe twice a week and your tv set missed the lorry)is all i get over the phone.
anybody know how i can hurry mastercare up,its not much fun sat here without a telly.

thanks
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Old 25-08-2004, 12:13   #2
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Re: mastercare or currys coverplan

Erm In my opinion those coverplans that they offer aren't worth the paper they are written on. You can always try finding out the contact details to someone high up in Mastercare and email/ phone/ write letters and generally pester them until its resolved.
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Old 25-08-2004, 12:18   #3
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Re: mastercare or currys coverplan

Hmmm just found my second interesting site of the day
http://www.applegate.co.uk/elec/company/co_27055.htm
and if you follow the link given on the page
http://www.mastercare.org.uk/ lol
More information here though
Quote:
How to contact us:

Ask in any Currys store or;

Phone: 0870 600 1550
Fax: 0870 600 1770
E-mail: coverplan@dixons.co.uk

Write to: Currys Coverplan Customer Services
PO Box 1686, Sheffield,
S2 5YB, England

Currys Coverplan is the administrator of the Service Agreement and aims to provide the service in accordance with the terms of the Service Agreement. In the event of a complaint please follow the procedure outlined below:

†¢ Contact Customer Services by one of the means indicated above.
†¢ If you are not satisfied with the outcome please write to the Customer Relations Manager at the address above.

If you have a complaint about the way in which the Service Agreement was sold please contact Currys by one of the means listed above, quoting your reference number.
and if you want mastercares numbers
Mastercare
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Old 25-08-2004, 12:19   #4
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Re: mastercare or currys coverplan

thanks for the reply paul.
anybody out there know anybody high up in mastercare who i can call.
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Old 25-08-2004, 12:37   #5
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Re: mastercare or currys coverplan

Could start here
Our head office address is:

Dixons Group plc
Maylands Avenue
Hemel Hempstead
Herts HP2 7TG
Tel: 0870 850 3333
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Old 25-08-2004, 13:38   #6
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Re: mastercare or currys coverplan

Quote:
Originally Posted by Paul
Erm In my opinion those coverplans that they offer aren't worth the paper they are written on.
I wouldnt say that. bought a set two years ago for £199 which developed a fault they could not repair. They gave me a loan set (after I asked) then about 10 days after I had vouchers for £ 280 for a set and £ 70 towards a new cover plan.

Cover plans are only a waste of money if nothing goes wrong, but if it does..................!
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Old 25-08-2004, 13:48   #7
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Re: mastercare or currys coverplan

Quote:
Originally Posted by mrm1
I wouldnt say that. bought a set two years ago for £199 which developed a fault they could not repair. They gave me a loan set (after I asked) then about 10 days after I had vouchers for £ 280 for a set and £ 70 towards a new cover plan.

Cover plans are only a waste of money if nothing goes wrong, but if it does..................!
That's your experience of them and I'm glad that you got the result you did. Yours was a fault they couldn't fix though, many people are left waiting because their property is sent for repairs or they have to await a technichian to call.
I've had equipment under a mastercare agreement that spent most of its time in a repair center as they refused to replace it with a new unit Recently we had a fault with the washing machine that they told us would mean a 10 day wait for an engineer as the one in our area was on holiday 2 minutes later I had the back off the washer and had replaced the shod belt that was the fault. It took longer to get Mastercare on the phone than it did to repair the machine.
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Old 25-08-2004, 14:19   #8
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Re: mastercare or currys coverplan

'NEVER, EVER buy ANYTHING from Curry's or Dixons'

£35,186 not spent at DSG †“ so far

Google pulls anti-Dixons adwords
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Old 25-08-2004, 14:29   #9
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Re: mastercare or currys coverplan

Hmm, it seems the mastercre blog is no more.
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Old 25-08-2004, 15:01   #10
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Exclamation Re: mastercare or currys coverplan

Quote:
Originally Posted by zoombini
Hmm, it seems the mastercre blog is no more.
Luckily the Google cache of it still exists
http://www.google.co.uk/search?q=cac...are+blog&hl=en


What a nightmare of a story, I've had dealings with Mastercare a couple of times in the past, and they've been okay, a little slow at times, but nothing quite like THAT slow.
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Old 12-07-2010, 15:46   #11
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Re: mastercare or currys coverplan

similar problem with dishwasher. Phoned Feb 10, engineer turned up 10 days later said he couldn't fix it. No reply to letters and no replacement (policy says I am entitled to replacement after 6 weeks). Have now given them 2 weeks to cough up or it's County Court.
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Old 12-07-2010, 18:55   #12
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Re: mastercare or currys coverplan

Another thread from the crypt almost 6 years old.
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Old 12-07-2010, 19:13   #13
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Re: mastercare or currys coverplan

I'm certain there is a MUCH more recent thread that could have been resurrected.
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Old 12-07-2010, 20:19   #14
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Re: mastercare or currys coverplan

Quote:
Originally Posted by Lord Nikon View Post
I'm certain there is a MUCH more recent thread that could have been resurrected.
Don't suppose you have a link?
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Old 12-07-2010, 20:22   #15
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Re: mastercare or currys coverplan

Quote:
Originally Posted by Maggy J View Post
Don't suppose you have a link?
Here you go http://www.cableforum.co.uk/board/22...l#post34975125
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