Bloody Ebay!

Xaccers · 19-01-2004, 00:13

Bloody Ebay!
They won't re-activate my account.
I managed to get through to them and they asked me to fax through proof of ID, so I faxed driving licence, and bank statement, so they now have my address and bank account number.
They emailed back saying that as this information isn't the same as what they've got registered against my account, which I created a year ago and haven't been able to access since, they won't re-activate it. I would need to fax them a copy of a current bank statement and driving licence, with my old address on it!!!!
Apparently they don't see the flaw in their request

Marge · 19-01-2004, 00:21

I bet you don't know whether to laugh or cry

ZrByte · 19-01-2004, 00:24

Quote:

Originally Posted by Xaccers

Bloody Ebay!
They won't re-activate my account.
I managed to get through to them and they asked me to fax through proof of ID, so I faxed driving licence, and bank statement, so they now have my address and bank account number.
They emailed back saying that as this information isn't the same as what they've got registered against my account, which I created a year ago and haven't been able to access since, they won't re-activate it. I would need to fax them a copy of a current bank statement and driving licence, with my old address on it!!!!
Apparently they don't see the flaw in their request

Why did it get deactivated in the first place?

Bifta · 19-01-2004, 00:26

Quote:

Originally Posted by Xaccers

Bloody Ebay!
They won't re-activate my account.
I managed to get through to them and they asked me to fax through proof of ID, so I faxed driving licence, and bank statement, so they now have my address and bank account number.
They emailed back saying that as this information isn't the same as what they've got registered against my account, which I created a year ago and haven't been able to access since, they won't re-activate it. I would need to fax them a copy of a current bank statement and driving licence, with my old address on it!!!!
Apparently they don't see the flaw in their request

If you don't need to keep your feedback, you could always destroy your credit card, phone the bank, get a replacement which will have a different CC number/expiry and CVV digits and open a new account on Ebay.

Marge · 19-01-2004, 00:27

Quote:

Originally Posted by ZrByte

Why did it get deactivated in the first place?

I think that Ebay believe Xaccers is either a drug dealer, pimp or something along those lines

ZrByte · 19-01-2004, 00:32

Quote:

Originally Posted by Debsy42

I think that Ebay believe Xaccers is either a drug dealer, pimp or something along those lines

Believe?? I thought he was all of the above?

Xaccers · 19-01-2004, 01:25

Quote:

Originally Posted by ZrByte

Believe?? I thought he was all of the above?

Well I am, but I'm not a fraud :P

Quote:

Originally Posted by email from ebay

"Your account suspension is due to several discrepancies in your
registration information as outlined in Section 8 of the eBay User
Agreement. The section is entitled "Breach" and contains the following
text:

"Without limiting our other remedies, we may immediately issue a
warning, suspend or terminate your user registration and refuse to
provide our services to you without notice to you: (a) if you breach
this Agreement or the documents incorporated by reference; (b) if we
are
unable to verify or authenticate any information you provide to us ; or
(c) if we believe that your actions may cause legal liability for you,
our users or us."

In order for your account to be reinstated we request that you fax us
or
send us any document listed in Group One AND any document listed in
Group Two.

They don't actually say what the discrepancies are, but it does say all I have to do is fax or send them two documents.
So I sent them a document from group one and group two.

Quote:

Originally Posted by reply from ebay

We have received your faxed information. The provided documents does
not
match your registered information. Please provide us with the faxed
information along with your current phone number, so we can look into
your suspension appeal again.

Based on the information you have provided, I have reviewed your
account's suspension. It has been determined that your account cannot
be
reinstated due to the nature of the policy violation which caused the
suspension of your account.

We are committed to your online trading success.

**Paul M** · 19-01-2004, 18:22

"We are committed to your online trading success."

How do you succeed if they keep you suspended ? - Idiots.

Flubflow · 19-01-2004, 18:49

Write back asking if they would like to see their head of UK operations squirming on BBC Watchdog again.

At the same time ask for a contact in their legal department (perhaps they can give you more idea of ebay's actual decision making process).

Xaccers · 20-01-2004, 20:28

I wrote back saying basically, if my bank statement and driving licence aren't good enough then they can bloody well just delete my account and let me create a new one.

I just got this:

Quote:

Originally Posted by Ebay

We appreciate that you have submitted the required information and have
reviewed the details of this suspension. Since you provided proof of
your identity and agreed to the conditions for reinstatement, your
account has been reinstated. Please note that, although your account is now
active, any listings or bids that were cancelled by your account
suspension will not be reinstated.

Yay!
Now to buy that lightsaber