Slow Downloads Using Firefox or IE - Page 2

pedantic · 11-06-2006, 17:39

start/run then type cmd

when the dos box appears type.....

tracert www.bbc.co.uk > C:\tracert.txt

Then go to my computer and look on the C drive for the file tracert.txt and copy and paste the results.

As for the mac address, I'm sure its built into the modem I recall reading somewhere. Someone else might be able to clarify this.

lemarsh · 11-06-2006, 18:04

Trace Route returned:

Tracing route to www.bbc.net.uk [212.58.224.87]

over a maximum of 30 hops:

1 * 1751 ms 1 ms 192.168.0.1

2 2 ms 2 ms 2 ms 192.168.2.1

3 9 ms 24 ms 25 ms 10.7.128.1

4 * * 20 ms herm-t2cam1-b-v106.inet.ntl.com [80.3.34.133]

5 * 9 ms * herm-t2core-b-ge-wan61.inet.ntl.com [80.3.33.133]

6 * 11 ms 10 ms pop-bb-b-so-620-0.inet.ntl.com [62.253.187.21]

7 13 ms * * gfd-bb-a-so-500-0.inet.ntl.com [213.105.172.137]

8 * 11 ms * gfd-bb-b-ae0-0.inet.ntl.com [213.105.172.6]

9 * 14 ms * redb-ic-1-as0-0.inet.ntl.com [213.105.174.138]

10 * 13 ms * 212.58.238.189

11 * 14 ms * 212.58.238.133

12 15 ms * 13 ms www50.thdo.bbc.co.uk [212.58.224.87]

Trace complete.
---------------------------------------------------

Tracing route to www.bbc.net.uk [212.58.224.87]

over a maximum of 30 hops:

1 5 ms 1 ms 1 ms 192.168.0.1

2 2 ms 1 ms 2 ms 192.168.2.1

3 8 ms 7 ms 8 ms 10.7.128.1

4 * 9 ms 8 ms herm-t2cam1-b-v106.inet.ntl.com [80.3.34.133]

5 10 ms 8 ms * herm-t2core-b-ge-wan61.inet.ntl.com [80.3.33.133]

6 10 ms * 11 ms pop-bb-b-so-620-0.inet.ntl.com [62.253.187.21]

7 * * * Request timed out.

8 14 ms * * gfd-bb-b-ae0-0.inet.ntl.com [213.105.172.6]

9 * * 34 ms redb-ic-1-as0-0.inet.ntl.com [213.105.174.138]

10 13 ms 12 ms * 212.58.238.189

11 12 ms 11 ms 12 ms 212.58.238.133

12 * * 17 ms www50.thdo.bbc.co.uk [212.58.224.87]

Trace complete.

Is this normal?

pedantic · 11-06-2006, 18:07

Looks like you have some serious packet loss there mate.

I think a call to CS is required, tell them the results of the traceroute. Its timing out on some hops.

Just noticed the first hop on the first set of results, 1751 ms thats just under 2 seconds to get a response from the router.

Did you try to connect the modem, without the router ?

Then try another traceroute.

lemarsh · 11-06-2006, 18:32

Connect PC direct to modem, and as I get is timed out '
1 6 ms 2 ms 2 ms 192.168.2.1 2 * * * Request timed out.' & page not found.

Realised, I actually have 2 routers between PC & Modem, so have by-passed 1, and still get the following:
Tracing route to www.bbc.net.uk [212.58.224.84 over a maximum of 30 hops:

1 6 ms 1 ms 2 ms 192.168.2.1
2 9 ms 7 ms 6 ms 10.7.128.1
3 * 9 ms 8 ms herm-t2cam1-b-v106.inet.ntl.com [80.3.34.133]
4 * 257 ms * herm-t2core-b-ge-wan61.inet.ntl.com [80.3.33.133]
5 * * 10 ms pop-bb-b-so-620-0.inet.ntl.com [62.253.187.21]
6 * * 11 ms gfd-bb-a-so-500-0.inet.ntl.com [213.105.172.137]
7 11 ms 10 ms 10 ms gfd-bb-b-ae0-0.inet.ntl.com [213.105.172.6]
8 12 ms * * redb-ic-1-as0-0.inet.ntl.com [213.105.174.138]
9 12 ms * 15 ms 212.58.238.189
10 12 ms * * 212.58.238.133
11 * * 20 ms www54.thdo.bbc.co.uk [212.58.224.84]

Trace complete.

pedantic · 11-06-2006, 18:40

Quote:

Originally Posted by lemarsh

Connect PC direct to modem, and as I get is timed out '
1 6 ms 2 ms 2 ms 192.168.2.1 2 * * * Request timed out.' & page not found

Turn everything off. unplug the modems power and the routers power.

Turn back on in the following order.

Power up the modem, leave it to settle (about a minute should be ok).

Then power up the router, again for about a minute, until the lights settle on that.

Then boot up the pc.

Failing all that, I can't really think of too much else at the moment, so a call to customer service will be needed.

kronas · 11-06-2006, 18:44

have you tried taking the router out of the equation and using a single pc and testing everything then ?

pedantic · 11-06-2006, 18:47

Quote:

Originally Posted by lemarsh

Realised, I actually have 2 routers between PC & Modem

I'm curious as to why you have 2 routers now lol

lemarsh · 11-06-2006, 18:48

Quote:

Originally Posted by kronas

have you tried taking the router out of the equation and using a single pc and testing everything then ?

Yes - but pc does not load any pages - and trace route times out (presume different mac address).

OK, going to trun off all as in pedantics note.

See you in about 5 mins!

kronas · 11-06-2006, 18:50

Quote:

Originally Posted by lemarsh

Yes - but pc does not load any pages - and trace route times out (presume different mac address).

OK, going to trun off all as in pedantics note.

See you in about 5 mins!

two routers

anyway did you turn off the modem for a few minuties then turn on to connect to the pc, make sure you restart your pc after doing this.

lemarsh · 11-06-2006, 19:21

OK - firstly now all bits back up and running - and speed does seem to have come back - but here is a trace route [edit - on 2nd thoughts, perhaps not that quick]

Tracing route to www.bbc.net.uk [212.58.227.78] over a maximum of 30 hops:
1 6 ms 2 ms 2 ms 192.168.2.1
2 12 ms 9 ms 24 ms 10.7.128.1
3 9 ms 17 ms 9 ms herm-t2cam1-b-v106.inet.ntl.com [80.3.34.133]
4 8 ms 9 ms 10 ms herm-t2core-b-ge-wan61.inet.ntl.com [80.3.33.133]
5 11 ms 43 ms 27 ms pop-bb-b-so-620-0.inet.ntl.com
[62.253.187.21]
6 12 ms 12 ms 11 ms gfd-bb-a-so-500-0.inet.ntl.com [213.105.172.137]
7 13 ms 11 ms 11 ms gfd-bb-b-ae0-0.inet.ntl.com [213.105.172.6]
8 39 ms 15 ms 13 ms redb-ic-1-as0-0.inet.ntl.com [213.105.174.138]
9 135 ms 213 ms 218 ms 212.58.238.189
10 14 ms 13 ms 12 ms 212.58.238.133
11 14 ms 12 ms 13 ms 212.58.238.141
12 12 ms 22 ms 11 ms www8.rbsov.bbc.co.uk [212.58.227.78]

Trace complete.

As for the 2 routers (just to satisfy the curious).
When I moved into my new house, I had a router (inc wireless) installed (under the stairs) next to the modem, with 2 outlet going upstairs (1 bedroom, 1 spare room) & 1 to the main area for the pc. As all floorboards were up etc, seemed good idea to hide all the wires, and have proper ethernet sockets installed (thanks to a very nice NTL engineer).However, I now have 2 pc's in my 'pc area' plus my daughters pc, so installed another router for the single outlet. Hence 2 routers.

pedantic · 11-06-2006, 19:32

That seems a lot better.

I'm not sure whats going on at hop 9 though.

Sunday night is always a bit of a bugger though, keep an eye on things and see how you get on. Try traceroutes at different times of the day, it could be a congestion thing.

If things get bad, a call to CS may well uncover a fault.

DJ_Price · 12-06-2006, 22:21

Quote:

Originally Posted by Incognitas

Some sites restrict their downloads because of bandwidth issues surely.I have one site that insists that I do not use a download manager at all and I'm lucky to get any kind of respectable download speed at certain times of the day.This happens whatever browser I use.

So may we enquire what sites are you downloading from?

Mine is a graphics software site.

I've tried various sites. Micro$oft, ntl (from webspace), PSP websites etc but it's the same everywhere, but using the download program mentioned in another post, the download speed is fine

could it be anything to do with me needing to tweek the MTU or any other network/internet settings?

pedantic · 12-06-2006, 22:59

Quote:

Originally Posted by DJ_Price

I've tried various sites. Micro$oft, ntl (from webspace), PSP websites etc but it's the same everywhere, but using the download program mentioned in another post, the download speed is fine

could it be anything to do with me needing to tweek the MTU or any other network/internet settings?

Run the test from the link I gave in post #2 then from the results page, copy and paste from the address bar in your browser back to here.

You can tell from that test what your MTU and RWIN values are.

DJ_Price · 12-06-2006, 23:52

Here it is: http://www.dslreports.com/tweakr/blo...nXP&via=normal

pedantic · 13-06-2006, 00:16

Quote:

Originally Posted by DJ_Price

Here it is: http://www.dslreports.com/tweakr/blo...nXP&via=normal

It does seem slightly strange, that it doesn't recommend anything regarding Rwin settings. Rwin is supposed to be a multiple of MSS.

MSS = 1500 (mtu) -40 so MSS is 1460

Your Rwin of 65535 is not a multiple of 1460 (MSS)

Personally, I would download this (get the latest one)

There is a good site here for calculating Rwin values.

I would try.......

Rwin 64240 and MTU 1500

Make sure your adapter is being displayed, and apply the settings. No need to set anything else. Then reboot.