Sale of "GREY" goods to the UK market

[alferret]

Might be in the wrong place, if so would a Mod move it please
I just brought a Fuji finepix S5800 from ebuyer.com when I tried to register the camera with fuji I was unable to complete due to the item not being destined for the UK market.
I want to keep the camera as it is an extremely competatively priced camera.
Fuji offer a 2 year warranty, now AFAIK all I have is the "fit for purpose" card if it fails within the first few months. I have opened an enote with Ebuyer asking them if they will honour the warranty due to the fact that they do not state that this product was not originally destined for the UK market.

Where do I stand?

TIA

Quick-find product number 131849

[Acathla]

afaik there is nothing illegal about what ebuyer did and also Fuji are well within their right to disown from the warranty.

I think ebuyer have been very dishonest and I would expect them to honour the warranty but I half expect them to say that it is an issue between you and Fuji. If ebuyer won't help, I guess this is another good reason not to use them again.

[Rob]

Where is the website transaction based? Uk, or somewhere else. If it's UK, then you'd expect a clear warning that the goods weren't released to the UK. If it's somewhere else in the world, then you are effectively importing them, and thus there might be much less comeback.

[LSainsbury]

Personally I think eBuyer are out of order on this one - I think it should be made clear at POS that the item is not a UK model. I don't see anything like that on the link.

Please keep us informed of how you get on with eBuyer.

[alferret]

Originally Posted by Acathla

afaik there is nothing illegal about what ebuyer did and also Fuji are well within their right to disown from the warranty.

I think ebuyer have been very dishonest and I would expect them to honour the warranty but I half expect them to say that it is an issue between you and Fuji. If ebuyer won't help, I guess this is another good reason not to use them again.

I dont blame Fuji for disowning the warranty, this is all down to Ebuyer, as you said very dishonest.

---------- Post added at 20:52 ---------- Previous post was at 20:48 ----------

Originally Posted by Rob

Where is the website transaction based? Uk, or somewhere else. If it's UK, then you'd expect a clear warning that the goods weren't released to the UK. If it's somewhere else in the world, then you are effectively importing them, and thus there might be much less comeback.

UK based AFAIK. Their up in Manchester me thinks & all transactions are done in sterling.

---------- Post added at 21:15 ---------- Previous post was at 20:52 ----------

Originally Posted by LSainsbury

Personally I think eBuyer are out of order on this one - I think it should be made clear at POS that the item is not a UK model. I don't see anything like that on the link.

Please keep us informed of how you get on with eBuyer.

Will let you know on that for sure.

[David F]

ebuyer are still obliged to give 12 months anyway are they not? then you have your stat rights eg a reasonable amount of time

There is a review on ebuyer saying its not uk stock was that you ??? lol

[alferret]

Originally Posted by zinglebarb

ebuyer are still obliged to give 12 months anyway are they not? then you have your stat rights eg a reasonable amount of time

There is a review on ebuyer saying its not uk stock was that you ??? lol

LOL no it wasnt, wish that I had read that before though cause I would have paid an extra tenner for a "UK" one *shrugs*

[AntiSilence]

Originally Posted by alferret

UK based AFAIK. Their up in Manchester me thinks & all transactions are done in sterling.

They're in Yorkshire. At least, they're main offices are. Not sure where all the warehouses are.

And they should definitely should label it as non-UK stock.

[Xaccers]

Originally Posted by zinglebarb

ebuyer are still obliged to give 12 months anyway are they not? then you have your stat rights eg a reasonable amount of time

There is a review on ebuyer saying its not uk stock was that you ??? lol

There's no legal requirement for a warranty for any item sold, we've had this with some youngsters pre Oct 07 buying airsoft guns thinking they had 12 months cover when they actually only had 1 month.

Legally you have to have reasonable amount of use out of something, if you haven't, then the retailer has a responsibility to rectify the matter.
All a warranty is, is an agreement by the retailer/manufacturer that they'll rectify certain issues without you having to take them to court over it.

There's also something about if the issue arose within the first 6 months then it's up to the retailer to prove that the problem was there from the start (to get them out of their responsibilities), whereas after 6 months it's up to the owner to prove that the problem is new (to get the issue resolved).
Forgive me, it's been over a year since I looked into this so the above is pretty rusty.

So say you bought a washing machine brand new, and it came with a 1 month warranty but died after 2 months, you'd be able to take the retailer to court and be hard pressed to lose.

[alferret]

Originally Posted by AntiSilence

They're in Yorkshire. At least, they're main offices are. Not sure where all the warehouses are.

And they should definitely should label it as non-UK stock.

North of mansfield

4 warehouses items dispatched via city-link or royal mail dependant on size or delivery specification (delivery date specified)

Not expecting a reply till tuesday\wednesday.

Copy of my Enote incase anyone is intrested.

i
I recently purchased a Fuji Finepix S5800 digital camera from Ebuyer.
When I tried to register the camera at www.fujifilm.co.uk and when it
requests the "box-code" and it is entered the following message is
given.

[We are very sorry. It appears that the camera you have bought is not
registered as UK stock, which means that you cannot be registered for the
content available on MyFuji. If you were not aware that your item is not UK
stock, please contact the seller, who will be able to inform you of their
support package to you.]

As I was under the impression that the camera was a full UK product
carrying the full 2 year Fuji UK warranty I feel that I have been mis-sold
this camera due to lack of information IE: You do not state that the camera
was not destined for the UK market and that any warranty
offered by the manufacturer is now null and void.
Whilst I understand that to remain competative in the current market you
may need to import "GREY" goods I feel that I have not received the full
product as the 2 year Fuji warranty is missing.
Whilst I am extremely pleased with the product itself I am now wondering
what would happen if at sometime in the future I need the camera repairing
"under warranty" as I do not wish to be left "out of pocket" should
such an occassion arise.
Will Ebuyer.com offer me a warranty on this product equal to what I should
have received with a full UK product?

Awaiting your response.

[Rob]

Did the ebuyer website state the product had 2 years warranty, or was that purely from the fuji website? If it was ebuyer, and they are based in the UK then ebuyer must have a case to answer for support?

[alferret]

Originally Posted by Rob

Did the ebuyer website state the product had 2 years warranty, or was that purely from the fuji website? If it was ebuyer, and they are based in the UK then ebuyer must have a case to answer for support?

Just found the following

8. Warranty
8.1 All new goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. If new goods develop a defect during the 12 month warranty period, you should follow the Supplier's Returns procedure (see condition 12 below). In the event of a valid claim for a defect in the new goods, where clauses 8.4 or 8.5 do not apply, the Supplier will (at its option) either:

8.1.1 replace those goods, if the Supplier has available the same goods at the same price;

8.1.2 repair those goods; or

8.1.3 refund or re-credit you the sum you have paid for the relevant goods within 30 days of the date that the relevant goods are returned in accordance with the Supplier's Returns procedure (see condition 12 below).

So it seems that Ebuyer will honour the first 12 months but I am unable to get the following year from Fuji unless I take out their superwarranty option which is £29.99 for 2 years.

So I can rest a bit more easy now knowing I have 12 months but I still think its mis-selling on the part of Ebuyer.

[alferret]

I have had a reply from Euyer.

Dear Alan,

Thank you for your contact with our Customer Support Team.
we will cover the full warranty as you stated 2 years.
Sorry for any trouble caused.

Kind Regards
Ebuyer Customer Support Team

Makes me feel a lot better Well done Ebuyer

[LSainsbury]

Originally Posted by alferret

I have had a reply from Euyer.



Makes me feel a lot better Well done Ebuyer

I'd get them to actually put that in writing (not email but a proper letter - remember them!) along with the date of purchase, order number, invoice number, make, model and serial number of the camera.

That way they have no way of going back on their statement.

[alferret]

I have asked them for conformation in writing hopefully I wont ever need it.

They now have the S5800 on sale for £105 excellent price