I-Web Solutions - Page 11

The_real_dj · 18-12-2007, 20:40

Quote:

Originally Posted by Raistlin

i-Web are registering domains with TUCOWS as the registrar, it's just the fact that I can't get in touch with (or at least, get any response from) i-Web that's causing the problem.

With a bit of luck I can get TUCOWS to affect the change and bypass i-Web altogether.

Ive tried with MISK (mines a .com domain) and they said there is nothing they can do

might have to speak to trading standards or something, they use paypal and i know its traceable but will see if they get back to us all first

Raistlin · 18-12-2007, 21:14

I don't know if the following helps:

Quote:

My registrar won't let me transfer my domain, what do I do?
If you're having trouble transferring your domain from one registrar to another, you should contact the registrar you want to transfer to for assistance. If your preferred registrar is having any trouble processing your transfer, your registrar can obtain assistance from ICANN or the registry operator as appropriate.
Registrars are not permitted to deny transfer requests arbitrarily. ICANN has no policy that permits or requires registrars to deny outgoing transfer requests solely because the registration is within X number of days before expiration. In any case where a "losing" registrar does deny a transfer request, it is required to provide the "gaining" registrar with a notice of the denial and a specific reason for the denial.
For your reference, the "Policy on Transfer of Sponsorship of Registrations Between Registrars" is set forth in Exhibit B to the Registry-Registrar Agreement. For details on updates to ICANN's transfer policies, please refer to <http://www.icann.org/transfers/>.

From: http://www.icann.org/faq/#transfer

As I understand it, ICANN look after .com domains in the same way that Nominet look after .co.uk ones.

You may also find this of use:

http://www.icann.org/transfers/policy-12jul04.htm

Also, this gives some hope:

Quote:

If I bought a name through one registrar, am I allowed to switch to a different registrar?
Yes. The Inter-Registrar Transfer Policy, applicable to all ICANN-accredited registrars, provides that registered name holders must be able to transfer their domain name registrations between registrars. You must wait 60 days after the initial registration or any previous transfers to initiate a transfer.

MISK is an ICANN accredited registrar so they must abide by the laid down regulations.

My suggestion? Have a read through ICANN's site, contact the registrar that you want to look after the domain from now on, get them to request the transfer from MISK.

If MISK refuse then make a formal complaint to ICANN.

**Matt D** · 18-12-2007, 21:20

Success!

(not with I-Web obviously).

I've regained control of my domain name, & changed the tag

Did it directly with Nominet.

I was originally going to go via FASTHOSTS/UKREG (as that's who I-Web used), but someone here said just go directly via Nominet.

Good job I did, too. Going via FASTHOSTS/UKREG would have taken longer... download & fill in a domain release form, fax it to FASTHOSTS along with proof I own the domain, pay Ã‚Â£20+VAT, wait 5 days, blah blah blah.

Nominet.... bing! Instant.

Raistlin -

Do you have an account/log-in with Nominet, associated with your .uk domain name?

Even though I-Web registered the name for me with FASTHOSTS/UKREG, it was obviously still in my name with me as the Registrant, so I received a welcome letter & email (& PDF of the certificate) back in 2004 when I registered it.

I did have an account with Nominet, but couldn't log-in for some reason (forgot my password, reset my password, still couldn't get in). An email to Nominet today sorted that out.

I logged in today, picked the right ID to use (1 for each domain name, plus for some reason also have a few others with no associated domains), & then went to Your Domains > Registrar Change, & followed the instructions to change the tag to 123-REG. Instant.

Now I'm just waiting on the actual transfer itself, & then I can get some new hosting sorted out.

The_real_dj - is there any way you can do the above with the .com equivalent of Nominet?

Raistlin · 18-12-2007, 21:28

Quote:

Originally Posted by Matt D

Success!

(not with I-Web obviously).

I've regained control of my domain name, & changed the tag

Did it directly with Nominet.

Did you have to pay for this?

---------- Post added at 20:28 ---------- Previous post was at 20:25 ----------

Looks like the cost is Ã‚Â£11.75.

I'll give TUCOWS until tomorrow afternoon to make the change and then I'll stump up the cash for NOMINET to do it.

By the time I get this sorted I will have already lost more than enough money with i-Web solutions.....I could do without spending any more.

**Matt D** · 18-12-2007, 21:32

Quote:

Originally Posted by Raistlin

Which is fair enough, and I can't blame anybody who's happy with the service for staying with them.

It's very much a matter of personal choice, and anybody happy with the price and service should obviously stay.

At this time I have made a personal decison that the level of service is no longer sufficient to make it viable for me to remain an i-Web customer. This is mainly due to the fact that the communication over this outage and others in the past 12 months has been poor to say the least. If Adam (or anybody) had posted either here or in their own forums to explain what was going on, and possibly to offer an apology, then I may have reconsidered, but no communication has been forthcoming at all.

The closure of their support forum, their silence in response to open tickets, and the seeming inability of many people to be able to establish contact with them, is the end of the line and I will be taking my business elsewhere. I don't expect them to be upset over this, it's unlikely that the loss of the small amount of money I pay them each month will be a major issue for them.

All I need to do now is move the management of my domain to another provider, and enter into a hosting agreement with another service provider - it's unfortunate that i-Web's continuing lack of communication/response is hampering me in leaving in the same way that it is preventing me from staying.

I wish them well for the future, I'd just like to get out now please

Exactly.

It's not just the (still unexplained) outage of UK2 that's the problem - it's the apparent complete lack of any communication, support, & customer service (at least for some of us).

If Adam was away in Germany, so couldn't do anything & didn't know about it, then where were Willie & Phil? Why couldn't they fix the problem, & communicate to their paying customers what the hell was going on?

Why nothing on the I-Web main site about the problem?

Why nothing on the I-Web forums?

Why no replies to any of the tickets & emails various people (going by here & their forums, at least) had sent them over the weekend (& onwards) about this problem?

And it seems to not just be this weekend... there have been plenty of posts here & at the I-Web forums (before they were mysteriously taken down) from people complaining about allegedly receiving no support at all over the last few months, no ticket resolution, no replies to emails, etc. IIRC, the last staff post at their forum was in September?

Not good enough.

---------- Post added at 20:32 ---------- Previous post was at 20:30 ----------

Quote:

Originally Posted by Raistlin

Did you have to pay for this?

---------- Post added at 20:28 ---------- Previous post was at 20:25 ----------

Looks like the cost is Ã‚Â£11.75.

I'll give TUCOWS until tomorrow afternoon to make the change and then I'll stump up the cash for NOMINET to do it.

By the time I get this sorted I will have already lost more than enough money with i-Web solutions.....I could do without spending any more.

D'oh, yeah. Forgot to mention that. Ã‚Â£10+VAT.

Do TUCOWS charge?

And how quick can they do it?

I say sod it, & use Nominet

For me, it was a choice between deal directly with Nominet & get it done for Ã‚Â£10+VAT instantly, or deal with the registrar (FASTHOSTS/UKREG), & get it done in a week or so for Ã‚Â£20+VAT.

Raistlin · 18-12-2007, 21:35

Quote:

Originally Posted by Matt D

D'oh, yeah. Forgot to mention that. Ã‚Â£10+VAT.

Do TUCOWS charge?

And how quick can they do it?

Don't know if they charge, sincerely hope not.

Emailed them this morning and haven't heard anything yet (beginning to wonder if they're owned by i-Web as well.....).

If I haven't heard from them by tomorrow afternoon I'll get Nominet to do it.

All I need to do then is sort out some new web hosting, and get the paperwork together for the small claims court I suppose.....

The_real_dj · 18-12-2007, 21:40

Quote:

Originally Posted by Matt D

Success!

The_real_dj - is there any way you can do the above with the .com equivalent of Nominet?

Cheers for the advice!!

Ive just logged a ticket with godaddy who im looking to move the domain too just to see what they say and if i get no joy there im going to get in touch with ICANN. Ive had a look on their site and its all scarey legal stuff!

Also im not sure how i can prove i own the domain, the only thing i have is emails from i-web with invoices etc. What did you send to prove you owned your domain??

DJ

**Rob** · 18-12-2007, 21:44

Seems to be an indecent rush to consider small claims type procedures. Litigation should always be a last resort. I know you are all aggrieved, and that is understandable, with the lack of communication very frustrating. Maybe a clue for some of that is the earlier post suggesting the support system was itself a legal issue for i-web? However if that is broken, then they should have some other means of communication.

Anyone tried a recorded delivery letter to the i-web contact address, setting out your dissatisfaction? After all if the recorded delivery letter doesn't get accepted by somebody, you'd have to spend some effort tracking the owner(s) down, for service of summons for litigation in the first place. Equally the use of a formal letter demonstrates part of your own paper trail of trying to get a resolution to the issue.

I dunno if i-web are a limited company, or personally owned. The internet whois type stuff doesn't clarify that. If however it is a company, there is every probability that your attempts to claim, could simply cost you money, if as a result it goes into administration. I very much doubt that i-web, as a small internet company would have a great deal of assets to repay creditors.

**Matt D** · 18-12-2007, 21:50

Quote:

Originally Posted by The_real_dj

Cheers for the advice!!

Ive just logged a ticket with godaddy who im looking to move the domain too just to see what they say and if i get no joy there im going to get in touch with ICANN. Ive had a look on their site and its all scarey legal stuff!

Also im not sure how i can prove i own the domain, the only thing i have is emails from i-web with invoices etc. What did you send to prove you owned your domain??

DJ

I didn't need to send anything, as I did it via my Nominet account (set-up when I registered the domain), so they knew I was me.

If I'd done it via the registrar I-Web used for me (FASTHOSTS/UKREG), I would've had to fax them the domain certificate.

Did you get any kind of certificate when you registered your domain? (paper or PDF, etc.?).

Quote:

Originally Posted by Rob

Maybe a clue for some of that is the earlier post suggesting the support system was itself a legal issue for i-web? However if that is broken, then they should have some other means of communication.

Indeed... surely if there was something wrong with the support ticket system, they should still answer actual emails sent to them... or post on their own forum...

[And if there is something wrong with the support system, they should've said so...even just a "please email us rather than use tickets" message on the site & forum or something, or a mass-email.]

The whole situation is pretty ridiculous, really, & sounds a bit... funny.

The_real_dj · 18-12-2007, 21:56

well ive had the ticket about transfering my domain from i-web open for nearly a month now and ive been compleatly ignored. I manged to get willies msn address off his profile on here and he spoke to me one night and said he would sort it, ive heard nothing since so im guessing hes blocked me!.
As for my domain I have no certificate but im goin to look though my old email to see what i have! looks like i might be stuck!

**Damien** · 18-12-2007, 22:28

Isn't this someone involved with I-Web: http://www.cableforum.co.uk/board/members/5479.html

If so they logged in and posted an hour a go

SMHarman · 18-12-2007, 22:36

Quote:

Originally Posted by Raistlin

Did you have to pay for this?

---------- Post added at 20:28 ---------- Previous post was at 20:25 ----------

Looks like the cost is Ã‚Â£11.75.

I'll give TUCOWS until tomorrow afternoon to make the change and then I'll stump up the cash for NOMINET to do it.

By the time I get this sorted I will have already lost more than enough money with i-Web solutions.....I could do without spending any more.

I had a similar question. How do I get hold of the RSA private key and the CRt of a Security Certificate so I can transfer it otherwise it is another Ã‚Â£79-119 for a new one.

I think if we all threw invoices at them and claims for downtime we could small claims them to death. Not sure if I would want to do that though. That said I know how unhappy clients can make a business die quickly.

dragon · 18-12-2007, 22:51

Quote:

Originally Posted by SMHarman

I had a similar question. How do I get hold of the RSA private key and the CRt of a Security Certificate so I can transfer it otherwise it is another Ã‚Â£79-119 for a new one.

I think if we all threw invoices at them and claims for downtime we could small claims them to death. Not sure if I would want to do that though. That said I know how unhappy clients can make a business die quickly.

Ã‚Â£79? what type of SSL do you need, namecheap sell basic ones for a lot less...

Dunno if you can get the RSA and CRT and even if you did I dont think it would do you any good since they are usually Tied to a specific IP address to stop people buying one for one machine and using it with another.....

Did you take out cert regeneration cover? If not Your going to need a new Cert if so ask your issuer to generate you a new certificate.

AntiSilence · 18-12-2007, 23:07

Quote:

Originally Posted by Damien

Isn't this someone involved with I-Web: http://www.cableforum.co.uk/board/members/5479.html

If so they logged in and posted an hour a go

Don't think so, he lives just up the road from me here in Notts lol.

SMHarman · 18-12-2007, 23:07

Quote:

Originally Posted by dragon

Ã‚Â£79? what type of SSL do you need, namecheap sell basic ones for a lot less...

Dunno if you can get the RSA and CRT and even if you did I dont think it would do you any good since they are usually Tied to a specific IP address to stop people buying one for one machine and using it with another.....

Did you take out cert regeneration cover? If not Your going to need a new Cert if so ask your issuer to generate you a new certificate.

The certification path is to Equifax Secure Global eBusiness CA-1
Sourced from http://crl.geotrust.com/crls/globalca1.crl
Don't know much more i-web renewed it.