Rassum Frassum pipex

Xaccers · 31-07-2004, 13:58

Put in an order for Solo 500 back on the 15th, and the order status hasn't changed.
Phoned them up today to check to be told that they won't be able check what's going on until Monday!

Bifta · 31-07-2004, 14:24

Quote:

Originally Posted by Xaccers

Put in an order for Solo 500 back on the 15th, and the order status hasn't changed.
Phoned them up today to check to be told that they won't be able check what's going on until Monday!

They probably haven't even bothered passing it to BT yet, that's their normal trick.

Neil · 31-07-2004, 15:08

Quote:

Originally Posted by Xaccers

Put in an order for Solo 500 back on the 15th, and the order status hasn't changed.
Phoned them up today to check to be told that they won't be able check what's going on until Monday!

Why on earth did you wait 2 weeks to contact them?

Bifta · 31-07-2004, 15:24

Quote:

Originally Posted by Neil

Why on earth did you wait 2 weeks to contact them?

I don't think the onus is on him to make the extra effort, they should be contacting him, not the other way round.

poolking · 31-07-2004, 15:26

Quote:

Originally Posted by Bifta

I don't think the onus is on him to make the extra effort, they should be contacting him, not the other way round.

Yes they should, but after a couple of days I would start to get a little fidgety.

Bifta · 31-07-2004, 15:30

Quote:

Originally Posted by poolking

Yes they should, but after a couple of days I would start to get a little fidgety.

My order status with one-tel didn't change for 2 weeks from the inception, then suddenly I got a letter through the post with my activation date. But you're right, I'd have probably worried too if Pipex had any involvement.

Neil · 31-07-2004, 15:34

Quote:

Originally Posted by Bifta

I don't think the onus is on him to make the extra effort, they should be contacting him, not the other way round.

I absolutely, 100% agree with you m8, it's just that I personally feel that not hearing anything from any company deserves a phone call during office hours to chase it up, that's all.

keithwalton · 31-07-2004, 16:36

Bt are overloaded with orders to do stuff at present at least they are in my area. Activation / regrade times are in the order of 3-4 weeks at present instead of the usual 7 days. It's probably a shortage of engineers that and students moving into halls and all signing up at the same time.

K

Xaccers · 01-08-2004, 16:08

Quote:

Originally Posted by Neil

Why on earth did you wait 2 weeks to contact them?

I work 12hr shifts, days and nights so this has been the first chance to contact them

Xaccers · 02-08-2004, 16:42

Finally got through to Pipex, they checked and called me back.
Apparently BT had the plot number down as my address rather than house number and street.
Pipex then emailed me saying that as BT have said I cannot have ADSL (even though it's due to address mixup) they've cancelled my application, they dated that email 8th Feb. Great. Why couldn't they have told me this as soon as they were informed by BT? Why did I have to get them to chase up with BT?
Phoned BT, got them to update the address for my house, then phoned Pipex again.
Pipex have put me in another queue to tell provisioning to resubmit my application to BT.
Who was it that said Pipex were good? Nice joke!

Neil · 02-08-2004, 16:45

Quote:

Originally Posted by Xaccers

<Snip>

Who was it that said Pipex were good? Nice joke!

It was me-& it was no joke, they have been nothing short of a 1st class ISP since I ditched ntl in Nov 2003.

Shaun · 02-08-2004, 16:56

A handy post by JAN is here:

http://www.cableforum.co.uk/board/sh...0&postcount=78

You can keep an eye on your order from there

HTH

Xaccers · 02-08-2004, 17:00

Quote:

Originally Posted by Neil

It was me-& it was no joke, they have been nothing short of a 1st class ISP since I ditched ntl in Nov 2003.

Just got off the phone having waited for 45 min to get through and tell them to re-submit it to BT.
Are you sure they haven't been taken over by NTL?
This is just attrocious!
I just hope that when it's finally activated I never have to contact them!

Neil · 02-08-2004, 17:12

Quote:

Originally Posted by Xaccers

Just got off the phone having waited for 45 min to get through and tell them to re-submit it to BT.
Are you sure they haven't been taken over by NTL?
This is just attrocious!
I just hope that when it's finally activated I never have to contact them!

I am not in any way defending Pipex here, but I do feel that to wait 2 weeks to hear from any company is a little unrealistic.

As I said, the same applies to any company, not just Pipex & this thread.

I would never personally wait that long to hear back from a company about something.

Xaccers · 02-08-2004, 19:39

Quote:

Originally Posted by Neil

I am not in any way defending Pipex here, but I do feel that to wait 2 weeks to hear from any company is a little unrealistic.

As I said, the same applies to any company, not just Pipex & this thread.

I would never personally wait that long to hear back from a company about something.

Like I said, if I'd had a chance to contact them earlier, I would have.
Why did it have to wait for me to contact them for them to come back and tell me the problem? Why wasn't their status checker updating?
Why on earth did I have to wait 45 minutes in a queue when customer support passed me over to provisioning?
Why when you select "check order status" do you get put through to customer support, even though you've gone through the sales option or customer services option, and then tech support have to pass you to customer services?
Will have to see what's going on when I call them back on weds for an update.