The real Faulty Towers?

[chambece]

Just seen this

http://news.bbc.co.uk/1/hi/england/devon/3465423.stm

and can't believe it!!

Although I do know that some places the water behind bars etc might not be drinking water, it still seem petty (on both parts really)

I Think she should have stole the glass and that would of save some money!!

[paulyoung666]

that is just so off it , how to win friends and influence ppl ........... not

[Ramrod]

I saw this in the papers this morning

[luftys]

"I buy water from the South West Water Company. I buy the glasses that the water is served in. I buy the ice that goes in the water and I buy the labour to serve the water.

Good on him,Social Workers always wat some thing fo free

[Popeye]

Originally Posted by luftys

"I buy water from the South West Water Company. I buy the glasses that the water is served in. I buy the ice that goes in the water and I buy the labour to serve the water.

Good on him,Social Workers always wat some thing fo free

I used to work in a cafe once

a bloke came in with his own cup, own teabag, own milk

and asked if he could 'borrow' some hot water
he had a newspaper with him and was going to sit down at one of the seats to read it - I told him he could not have any.

That woman was probably all bolshy abnout it anyway - so good luck to the bloke who said no I say

the cheek of some people

Originally Posted by luftys

"I buy water from the South West Water Company. I buy the glasses that the water is served in. I buy the ice that goes in the water and I buy the labour to serve the water.

Good on him,Social Workers always wat some thing fo free

and threres the cost of serving the water, the building they are in, the washing up of the glass assuming that it doesnt get broken.

[SMHarman]

Originally Posted by Popeye

I used to work in a cafe once

a bloke came in with his own cup, own teabag, own milk

and asked if he could 'borrow' some hot water
he had a newspaper with him and was going to sit down at one of the seats to read it - I told him he could not have any.

That woman was probably all bolshy abnout it anyway - so good luck to the bloke who said no I say

the cheek of some people

According to the paper I red (intended), she asked for the glass at the same time she ordered another bottle of house red.

Now if she had come in and sat down and asked for a glass of tap water I could see his point. As she was spending on high profit alchol also whats his problem. The costs he incurred, with the exception of the dishwashing, ice and the litre of water are all fixed and absorbed into the serving of the meal, running the place whether or not clientelle are there.

I wonder how this publicity will affect his turnover.

Jeez last time I was in Paris, the cafes were more than happy to fill our thermos so we could warm baby bottles on the go. Should they charge or is this part of being nice (and I'm saying it about the French).

[Charlie_Bubble]

I can't blame the bloke to be honest. My mum and dad live in newquay and before they moved over to a water meter last year, their waters rates (and this is a couple of years ago now) were around the £600+ mark. People in Cornwall/Devon have to pay a premium to pay for the beaches to be cleaned, but the amount they pay is unreasonable. Now they are on the metre they still pay more per unit than I do. I think the guy should have avoided this at the time though by saying they didn't serve tap water and she would have to buy mineral water.

[SMHarman]

Originally Posted by Charlie_Bubble

<snip>I think the guy should have avoided this at the time though by saying they didn't serve tap water and she would have to buy mineral water.

He did...

http://www.thesun.co.uk/article/0,,2...60516,,00.html

Here's the suns version of events

Hotel 'Fawlty' refuses H2O
By JOHN COLES

A POSH hotel refused to serve a guest with a glass of tap water worth 0.086p � then sent her a bizarre Basil Fawlty-style letter when she complained.

Social worker Sally Burchell and 50 of her workmates spent hundreds of pounds on a pre-Christmas bash at the three-star Atlantic Hotel.

But when Sally, 43, asked for a free glass of tap water with her £18.50-a-head meal, the tight-fisted hotel told her she would have to shell out an extra £2 for a bottle of mineral water.

Sally wrote to complain � then received a ranting letter which would have done John Cleese’s TV character Fawlty proud.

Managing director Anthony Cobley thundered: “I feel the need to enlighten you about the workings of the modern world.

Posh ... Newquay hotel

“I buy water from the South West Water Company. I buy the glasses ... I provide luxury surroundings for water to be drunk in � and you think I should provide all of this free of charge.�

Mum-of-one Sally, who works for the Cornwall Child Protection Unit, said yesterday: “This is like a letter from Basil Fawlty. I find it appalling that a hotel would talk to its customers like this.

Shoddy ... Basil

“What really annoyed me was that I was ordering my second bottle of house red at £12.50 a bottle when I also asked if I could have a glass of water. I object to paying for water and I thought this was over the top.
“I was so upset I decided to write a letter to the hotel.

“The response is not polite and not what I would expect from an industry in which customer care ought to be paramount. I won’t be going back there in a hurry.�

The website of the £90-a-night hotel, in Newquay, Cornwall, says: “We aim to pamper you in a luxurious setting where spacious and gracious public rooms and attractive service combine to put you in the holiday mood.�

Mr Cobley refused to comment on his remarks yesterday.

South West Water confirmed that a litre of domestic tap water costs just 0.086p.

[Richard M]

I read this in the Mirror on the train to work and kept getting funny looks because I was laughing at the letter.

[Marge]

Lol, just watching this on Sky News now

[luftys]

Originally Posted by gary_580

and threres the cost of serving the water, the building they are in, the washing up of the glass assuming that it doesnt get broken.

but would they get the glass back