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Originally Posted by cjmillsnun
Interesting development on this one.
NTL acknowledged their mistake, then collected my money (before I could cancel the DD) and then are charging me another £24.99 when they owe me over £100. I am getting fecked off with their incompetance now
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Have ntl confirmed this error in writing? If they have, and they are still messing around, hot foot it to your bank, with the letter, invoke the DD guarantee, and get your bank to recredit your account immediately. Your bank will then sort out stuff with ntl.
Even if you don't have it in writing, contact your bank, tell them what you know and see if they can pursue the DD gurantee to get you a refund.