No gas, 2nd day running...
18-09-2006, 17:21
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#1
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Keep smiling! ♥
Join Date: Mar 2006
Location: Doncaster, UK.
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No gas, 2nd day running...
What are British gas playing at? We have a meter installed, we've had it for roughly 6 weeks now i think. And recently any credit we put into is just eaten away as if none of it ever existed!
We've tried ringing British Gas on the 0800 alternative number (0800 0281028) but we were put into a 40minute queue. Something is obviously wrong with the meter as it's not changing the "debt owed" figure (£2.01) and isn't topping up the Emergency Credit (£5) and obviously not giving us the remaining balance in usable credit.Over the last 2 days £20 has been put into the meter, £5 yesterday, £15 today. (We put £15 in today in the hope yesterday was just a glitch and that it'd bring it upto normal today)
So, now, we have no hot water, no way of cooking food bar the microwave, (and we're on an electric meter too, luckily that one's working) and i'm guessing it'll take at least another tday til it's working again, and then only if they treat it as an emergency, which i bet they won't.
Very very annoying, what can we do?
Doing my head in as it's causing arguments allover the place! 
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18-09-2006, 17:33
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#2
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EX-ntl: staff
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Re: No gas, 2nd day running...
Quote:
Originally Posted by Druchii
What are British gas playing at? We have a meter installed, we've had it for roughly 6 weeks now i think. And recently any credit we put into is just eaten away as if none of it ever existed!
We've tried ringing British Gas on the 0800 alternative number (0800 0281028) but we were put into a 40minute queue. Something is obviously wrong with the meter as it's not changing the "debt owed" figure (£2.01) and isn't topping up the Emergency Credit (£5) and obviously not giving us the remaining balance in usable credit.Over the last 2 days £20 has been put into the meter, £5 yesterday, £15 today. (We put £15 in today in the hope yesterday was just a glitch and that it'd bring it upto normal today)
So, now, we have no hot water, no way of cooking food bar the microwave, (and we're on an electric meter too, luckily that one's working) and i'm guessing it'll take at least another tday til it's working again, and then only if they treat it as an emergency, which i bet they won't.
Very very annoying, what can we do?
Doing my head in as it's causing arguments allover the place!  |
Other than wait in the call que, there isn't much else you can do, sorry. We used to have electric and gas pre pay meter, but got changed out for a normal meters as they were a rip off.
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19-09-2006, 13:58
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#3
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Inactive
Join Date: Nov 2003
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Re: No gas, 2nd day running...
Crumbs! Sounds like a dodgy meter.
A hands free phone. I also have a long cord on mine. I can carry on with, say, the chores with the phone on full, play Greensleeves, or stir my stirfry whilst talking to the operative. Yorkshire Water are clever though - have to press 3 every so oft, which means racing to the phone 
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19-09-2006, 17:46
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#4
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Keep smiling! ♥
Join Date: Mar 2006
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Re: No gas, 2nd day running...
Yep, got it sorted, we organised a callback... Never got one, but there were no queues on the phone today. We were advised the matter was fixed, and proceeded to put money in the meter... Worked a treat, and apparantly we were just clearing an owed balance (i wasn't aware we owed them anything) but surely they should do it bit by bit instead of leaving people without gas for long periods of time?
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21-09-2006, 14:07
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#5
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cf.mega poster
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Re: No gas, 2nd day running...
Quote:
Originally Posted by Druchii
Yep, got it sorted, we organised a callback...
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You didn't fall for the old callback gag did you? These people never EVER call you back....the amount of times I've been promised call backs by people and it never happens....
I'll be very surprised if you get your call....
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21-09-2006, 14:11
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#6
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Keep smiling! ♥
Join Date: Mar 2006
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Re: No gas, 2nd day running...
Did you read my post? The next three words were "Never got one" :p
I see what you mean, we weren't prepared to wait in the queue for so long as we did have other things to do. Never occurred to us to put it on speakerphone and leave it connected though...
Anyway, everythings sorted now thank god 
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21-09-2006, 14:15
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#7
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cf.mega poster
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Re: No gas, 2nd day running...
Quote:
Originally Posted by Druchii
Did you read my post? The next three words were "Never got one" :p
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LOL Not having a good day today!! 
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Please take a look at my photography site and leave me some feedback.
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21-09-2006, 14:22
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#8
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Keep smiling! ♥
Join Date: Mar 2006
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Re: No gas, 2nd day running...
Quote:
Originally Posted by lsainsbury
LOL Not having a good day today!! |
Hehe, no problem. Just wondered
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21-09-2006, 14:27
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#9
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That damn leprechaun!!
Join Date: Sep 2003
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Re: No gas, 2nd day running...
Quote:
Originally Posted by Druchii
Hehe, no problem. Just wondered |
Why do you need gas anyway? Surely you generate enough hot air for everyone 
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The doctor told me that BOTH my eyes were lazy! And that's why it was the best summer ever.
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21-09-2006, 14:28
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#10
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Keep smiling! ♥
Join Date: Mar 2006
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Re: No gas, 2nd day running...
Quote:
Originally Posted by Nugget
Why do you need gas anyway? Surely you generate enough hot air for everyone |
What's that Nugget? You're insulting a member of CF... Oh dear... Infractions...
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21-09-2006, 14:32
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#11
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That damn leprechaun!!
Join Date: Sep 2003
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Posts: 9,200
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Re: No gas, 2nd day running...
Quote:
Originally Posted by Druchii
What's that Nugget? You're insulting a member of CF... Oh dear... Infractions...
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It doesn't count when it's an easy target
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The doctor told me that BOTH my eyes were lazy! And that's why it was the best summer ever.
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21-09-2006, 14:36
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#12
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Keep smiling! ♥
Join Date: Mar 2006
Location: Doncaster, UK.
Age: 23
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Posts: 7,574
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Re: No gas, 2nd day running...
Quote:
Originally Posted by Nugget
It doesn't count when it's an easy target |
Whatever you say Nug...
Stop hijacking my thread! 
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