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Originally Posted by Mike
Just found out the second dial is a Flow Thermometer if that helps !
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Combi boilers are incredibly complicated, we have a service contract on ours & over the last 15 years it has had just about every part replaced. Seeing as you report that both the hot water & the heating are not working properly it sounds like something actually needs fixing - there isn't anything really 'adjustable' beyond the gas pressure to the burner.
One guess would be that the pressure sensor in the exhaust flue is faulty, which would prevent the main burner from working properly, but it really is something that needs a professional to look at.