I've been had!

[Kliro]

Here's the story;

I frequent a tropical fish forum - on here in the 'for sale' section, someone was advertising his site - I had a look and it had some lights on there I liked, for a couple of quid cheaper than other places.
So I decided to buy it - this was the 2nd of December. - I paid through NoChex (no other choice) using my Natwest card.

Suffice to say the stuff has not come, over a month later - I've been emailing a few people in the same situation - only one that I know of successfully got a refund.

He claims to have sent me refunds 3 times, none have come - and I've sent him about 30 emails - all to which he replies with a new excuse.

What should I do now?? All I get when I email him is 'its on its way' or 'ill send it in the morning'

Will Natwest be interested?

We have a home address for him - gotten from his registration details on his website.

TIA

in the first instance I would contact Nochex

- from their T&C

1.6.2 confirm that you are acting in good faith as a merchant and are not seeking to deceive or defraud consumers, and that you are selling goods, services or content (Sales Items) to consumers. Further, as an explicit condition of holding a NOCHEX Seller account, you undertake to ensure that those Sales Items are legal and of merchantable quality and are delivered or made available to the consumer in a prompt reliable and trackable fashion.

afaik they can action a refund in the event of a dispute & will debit his account.

Originally Posted by Kliro

Here's the story;

I frequent a tropical fish forum - on here in the 'for sale' section, someone was advertising his site - I had a look and it had some lights on there I liked, for a couple of quid cheaper than other places.
So I decided to buy it - this was the 2nd of December. - I paid through NoChex (no other choice) using my Natwest card.

Suffice to say the stuff has not come, over a month later - I've been emailing a few people in the same situation - only one that I know of successfully got a refund.

He claims to have sent me refunds 3 times, none have come - and I've sent him about 30 emails - all to which he replies with a new excuse.

What should I do now?? All I get when I email him is 'its on its way' or 'ill send it in the morning'

Will Natwest be interested?

We have a home address for him - gotten from his registration details on his website.

TIA

I don't think Nat West would be interested mate, you have to be careful when sending money through noChex it's like sending money through Western Union.

[marky]

We could always round up a Manchester posse, and go crack some heads


I'll get my coat and climb under a rock

[TheDaddy]

Let Nat West know, you may not get a refund but you might stop some one else being ripped off.

[Paul]

Get in contact with other people on that forum who have also been taken for a ride by him. Get any correspondence together that you all have plus any payment records etc. Talk to the banks involved and if neceesary seek advice from the CAB etc.

[Chimaera]

Contact your local trading standards department at the council - where you live, and his local one as well. If he's dong this on a regular basis they may be gathering evidence against him, so the more information they have the better the chances of you getting something done about him.
Good luck!