Dabs.com and Visa Electron Cards.?

[budwieser]

Anybody got any ideas why having a Visa Electron Debit Card is giving me problems getting two items returned to www.dabs.com
I know that Dabs.com does not accept Electron but i just wondered why that was!?
Looking forward to some enlightening posts from you Guys and Girls.

[Helix]

How did you order from them if they don't take Visa Electron cards? Did you pay with another card, if so then its likely they can only refund to that card and not a visa electron one.

[cnewton2k]

Let me get this right

Did you order the stuff from Dabs on a different card?

And now you are trying to get the money refunded back on to the Visa Electron??

If that is what u are trying to do u are barking up the wrong tree, they are not allowed to refund on to different cards.

It has to be the same card the purchase was made on, this is to stop people refunding money onto anyone cards, it checks the orginal purchase and will only refund for that amount on that card.

[budwieser]

Let me clarify this for you guys.

I want to return for repair under the warranty terms, two items purchased from Dabs.com on my old bank card. I have since changed banks and Dabs are saying that i have to pay for the items to be collected from me and returned to them.To do this i have to use my new bank card which is a Visa Electron debit card, to pay the £9.34 return carriage for my faulty goods.
Dabs however do not accept Visa Electron.
Dabs do not accept Cheques.
I`m not asking for a refund but just to get my faulty goods replaced or repaired but i want to pay the return carriage but Dabs do not accept the means that i am proposing to pay them with.
They also do not have a telephone number that i can call them on.
Hope this clears this up a bit!

What is my next step?
Any idea what Dabs managing Directors E-Mail Address is?

[Strzelecki]

How old are the items?
Dabs contact details:

• Phone: 0870 4293000/0870 4293010/0870 429 3001/0870 429 3089
• Fax: 0870 4297000

Although they would prefer you contacted them via email, far less customer facing. support@dabs.com
'Customer Service' Supervisor sboice@Dabs.com, could also try sm@Dabs.com sforshaw@Dabs.com

[cnewton2k]

http://www.dabs.com/helptopic.aspx?N...me=New_To_dabs

Have a read of this it explains why the dont accept certain cards, however having worked in Merchant services it really dont make sense as they are saying that the Card company dont offer 'UK etailer merchant services'. Now i am 99% sure that Visa Electron is a standard card just the same as Solo and Switch.

Also writing an email to the MD isnt really going to make any difference at all, there systems aint geared to take Visa Electron and there will be nothing he can do about it.

[SMHarman]

Originally Posted by iommi

http://www.dabs.com/helptopic.aspx?N...me=New_To_dabs

Have a read of this it explains why the dont accept certain cards, however having worked in Merchant services it really dont make sense as they are saying that the Card company dont offer 'UK etailer merchant services'. Now i am 99% sure that Visa Electron is a standard card just the same as Solo and Switch.

Also writing an email to the MD isnt really going to make any difference at all, there systems aint geared to take Visa Electron and there will be nothing he can do about it.

Visa Elelctron is supposed to be face to face electronic transactions only, though most CC APIs can't don't tell the difference certainly my HSBC one takes them. Same as SOLO.
Visa Debit and Maestro (the card formerly known as Switch) are the two types of universally accepted debit card. Visa and Mastercard on the Credit card front. You then need a separeate merchant agreement with Diners, AMEX etc to take those cards.

[craig5320]

It's a predicament alrite, best off ringing them and asking what they propose, or get the help of a friend with a acceptable card.

I've had dealings with dabs before, I don't live too far from there warehouse, so i ended up driving to their offices to resolve it, but I guess that's not an option for you.

Altho it'll cost you money surely you could just get an RMA number and ship the goods yourself to them?

[KingPhoenix]

Why not get the returns address... go down to your post office and post it to them recorded delivery???

[Pia]

They sent you out faulty goods and you have to pay the return postage?!

[budwieser]

Originally Posted by Strzelecki

How old are the items?
Dabs contact details:

• Phone: 0870 4293000/0870 4293010/0870 429 3001/0870 429 3089
• Fax: 0870 4297000

Although they would prefer you contacted them via email, far less customer facing. support@dabs.com
'Customer Service' Supervisor sboice@Dabs.com, could also try sm@Dabs.com sforshaw@Dabs.com

The items are within the warranty period.
Dabs.com do not accept the Electron card as a means of paying for their return under a RMA.

---------- Post added at 20:59 ---------- Previous post was at 20:58 ----------

Originally Posted by Pia

They sent you out faulty goods and you have to pay the return postage?!

Apparantly so, you would`nt have to do that if you bought the items from a shop!

---------- Post added at 21:00 ---------- Previous post was at 20:59 ----------

Originally Posted by KingPhoenix

Why not get the returns address... go down to your post office and post it to them recorded delivery???

They collected the Card already mate and now they want me to pay for the collection!!!!!!!!!
But they don`t accept an Electron Card.

---------- Post added at 21:01 ---------- Previous post was at 21:00 ----------

Originally Posted by Strzelecki

How old are the items?
Dabs contact details:

• Phone: 0870 4293000/0870 4293010/0870 429 3001/0870 429 3089
• Fax: 0870 4297000

Although they would prefer you contacted them via email, far less customer facing. support@dabs.com
'Customer Service' Supervisor sboice@Dabs.com, could also try sm@Dabs.com sforshaw@Dabs.com

Thanks for that Mate, I`ll try the numbers ASAP.

Please Help Me!!!!!!!!!!!!!!!!!!!!!!!!
It`s doing my Head in!

[bob_a_builder]

Also writing an email to the MD isnt really going to make any difference at all,

Maybe not as to whether they take electron or not

But you having to pay for return carrage on faulty goods, thats not on

[budwieser]

Originally Posted by bob_a_builder

Maybe not as to whether they take electron or not

But you having to pay for return carrage on faulty goods, thats not on

Apparantly, according to the OFT website you should not be out of pocket for returning goods with " An Inherant fault" whatever that means.
I take it that means a fault within the product?

[nffc]

Originally Posted by budwieser

Apparantly so, you would`nt have to do that if you bought the items from a shop!

But you wouldn't return it by car to the shop, and expect the shop to refund your petrol?

[Pia]

Originally Posted by nffc

But you wouldn't return it by car to the shop, and expect the shop to refund your petrol?

Nooo..... but you could have walked..

Anyway if you wanna bring that up, i wouldn't expect the money to get to the post box, just the postage for it to get back to them.