10-09-2011, 10:41
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#1
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Under Appreciated
Join Date: Dec 2005
Location: Bromsgrove, Worcestershire
Age: 37
Services: Talk Talk 1.5mb wishing it was Virgin 20mb
Posts: 2,336
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False Breach Of Contract
I recently had a phone call from my ISP (talk Talk), asking me if i wanted to renew the contract with them for a further 12 months. I said i didnt want to because there broadband was rubbish. The woman wouldnt give up so I asked her to send me the details of the contract so i could go over it, basically i wanted to buy myself some time to change ISP.
Talk Talk sent me an E-mail with the contract, and I replied to The E-mail saying "I don't want to renew".
Shortly afterwards I received a phone call from a robot saying "Thank you for renewing your contract with Talk Talk"
I rang them up and told them I sent an e-mail, and I didnt want the contract renewing, and they renewed it anyway. The bloke said my last bill would be in september, and low and behold they sent one today with an outstanding balance of £145, of which 95% of this is cancellation fee for breach of contract.
My question is this...........
Who do I contact outside of Talk Talk to resolve this? Everytime I ring Talk Talk I end up in India speaking to someone who has no Idea what, or Who I am, Or What I'm Talking About.
I have no intention of Paying this bill, but i dont want it to affect my credit status by ignoring them.
any help grately appreciated.
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10-09-2011, 11:28
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#2
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cf.mega poster
Join Date: Jun 2003
Location: Cambridge
Age: 56
Posts: 3,152
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Re: False Breach Of Contract
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10-09-2011, 14:09
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#3
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Warrington Wolves
Join Date: Jul 2007
Location: See QR code
Age: 52
Services: See above
Posts: 9,848
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Re: False Breach Of Contract
Quote:
Originally Posted by yesman
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Indeed i would go straight to the ombudsman. Talk talk are VERY poor and will try any trick they can to bully you into renewing your contract even if it means they cheat and renew you against your wishes.
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I post on this site in my own time. Any posts by me should not be taken as representing my employer Virgin Media's it's positions, strategies or opinions.
My Broadband Quality Monitor
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10-09-2011, 15:04
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#4
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Under Appreciated
Join Date: Dec 2005
Location: Bromsgrove, Worcestershire
Age: 37
Services: Talk Talk 1.5mb wishing it was Virgin 20mb
Posts: 2,336
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Re: False Breach Of Contract
i will ring them 1st thing monday, thanks guys.
talk talk really are the pits of providers i must admit, im disgusted with them
__________________
Intel i7 920 3.8ghz - 6gbCorsair XMS3 DDR3 Tri Channel 1600Mhz RAM - Blu-Ray RW - ATI Radeon HD5850 Graphics - 2.5 TB Storage - Windows 7 Home 64bit
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11-09-2011, 09:40
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#5
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cf.mega poster
Join Date: Sep 2003
Location: Near Hungerford, West Berkshire
Services: TV: Sky HD, Landline: BT,
Mobile: Orange, Internet: Quite Slow!
Posts: 6,331
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Re: False Breach Of Contract
Quote:
Originally Posted by Barewolf
i will ring them 1st thing monday, thanks guys.
talk talk really are the pits of providers i must admit, im disgusted with them
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We once had a run-in with Tiscali - now part of TaklTak / Carphone CrapHouse. You have my sympathy...
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