Currys - Whatever happens (What a joke)

[Chris]

I went to visit my brother recently and he swore blind that the pictures from his blu ray player were of a better quality on his large 1080p telly once he swapped the supplied hdmi lead for an uber-expensive one. There really was no telling him.

[Rockabilly Spike]

Originally Posted by Uncle Peter

The only thing Currys are bothered about is training their staff to con people into buying £70 hdmi leads which supposedly deliver better quality 1's and 0's to your telly.

Once they've got your money then the customer is just a pariah. As an ongoing concern they no longer deserve to exist.

harsh that you would wish a company employing over 40,000 people in the UK alone, out of existence.

yeah we get that you dont like the customer service or the target driven hard sell or the apparent lack of product knowledge (thats not ALL of us BTW, just the majority)
but to wish an entire company would go under is a little OTT

[Arthurgray50@blu]

Curry's are the worst company going, I vowed that we would never go back after we had trouble with a Tv that took SIX MONTHS to repair.

We saw a washing machine for sale in our local branch, so we bought it, but then they had trouble finding the booklet and also the box, they found it, but then the booklet was the wrong one, The machine broke down the NEXT day, but they refused to take it back, but asked for an engineer visit, this was booked THREE times, and he failed to arrive, When the engineer finally arrived after TWO weeks, he told us that the machine was obsolete, and there were no parts, and ordered Curry's to take it back, THEY refused as it was AFTER seven days gurrantee the branch allowed.

In the end we had to contact Trading Standards and they evenutally offered to SELL us another machine - which we declined, we got so frustrated l called a mate of mine who works on them, and he repaired it, it needed a new motor.

NEVER, go to Curry's, all they worry about is selling the product - there warranty, is not worth the paper its written on.

[martyh]

Originally Posted by Arthurgray50@blu

Curry's are the worst company going, I vowed that we would never go back after we had trouble with a Tv that took SIX MONTHS to repair.

We saw a washing machine for sale in our local branch, so we bought it, but then they had trouble finding the booklet and also the box, they found it, but then the booklet was the wrong one, The machine broke down the NEXT day, but they refused to take it back, but asked for an engineer visit, this was booked THREE times, and he failed to arrive, When the engineer finally arrived after TWO weeks, he told us that the machine was obsolete, and there were no parts, and ordered Curry's to take it back, THEY refused as it was AFTER seven days gurrantee the branch allowed.

In the end we had to contact Trading Standards and they evenutally offered to SELL us another machine - which we declined, we got so frustrated l called a mate of mine who works on them, and he repaired it, it needed a new motor.

NEVER, go to Curry's, all they worry about is selling the product - there warranty, is not worth the paper its written on.

sounds like you bought an ex display model Arthur

[Arthurgray50@blu]

It was, but you still get your normal rights.

[martyh]

Originally Posted by Arthurgray50@blu

It was, but you still get your normal rights.

Not necessarily,It all depends if there were any conditions attached to the sale ,sometimes a shop will sell an ex display without warranty or with a limited warranty ,in your case i believe you said seven days ,also it is not expected to get all original boxing and instructions that come with a "new"product
It should however perform the function it was intended for, for a reasonable amount of time as per the sale of goods act ,so after 2 days yes i think you had good grounds for a refund

[Rockabilly Spike]

none of this surprises me at all, however out of all the electrical chains going, DSG are still making enough money to keep going, refurbing shops and the like.
someone must be buying from them!

actually over Xmas we had the ability to check the store reports from other stores in the chain, which we don't usually.
on boxing day between 10-4pm, Teesside park took £255,000 in sales.

[martyh]

Originally Posted by Rockabilly Spike

none of this surprises me at all, however out of all the electrical chains going, DSG are still making enough money to keep going, refurbing shops and the like.
someone must be buying from them!

actually over Xmas we had the ability to check the store reports from other stores in the chain, which we don't usually.
on boxing day between 10-4pm, Teesside park took £255,000 in sales.

lets face it ,if you want a washing machine ect were do you go apart from a DSG shop ,sometimes you can get deals at asda or tesco,or buy online ,which has it's own issues especially if you want the item immediately basically DSG have the British market sown up

[Uncle Peter]

Originally Posted by martyh

lets face it ,if you want a washing machine ect were do you go apart from a DSG shop ,sometimes you can get deals at asda or tesco,or buy online ,which has it's own issues especially if you want the item immediately basically DSG have the British market sown up

I always buy my appliances from John Lewis. Last thing I nearly bought from Currys was a tv a few years ago. When the box arrived at the checkout it looked like it had been booted out of an aircraft from 40,000 feet and resealed with about 3 miles of brown tape. Got the lad to open it up and the tv was obviously an ex display model - the bezel was scratched and the remote was out of the plastic bag with the batteries installed. Never again.

[Jon T]

Originally Posted by martyh

lets face it ,if you want a washing machine ect were do you go apart from a DSG shop ,sometimes you can get deals at asda or tesco,or buy online ,which has it's own issues especially if you want the item immediately basically DSG have the British market sown up

Comet.

Everytime i've been in a Curry's looking to buy something there and then, washing machine, tumble drier, cooker, etc, i've always had some jumped up assistant say something to the effect of "we only hold the more expensive models in stock, if you want anything cheaper you'll have to wait for home delevery". Never had this problem with Comet.

[martyh]

Originally Posted by Jon T

Comet.

Everytime i've been in a Curry's looking to buy something there and then, washing machine, tumble drier, cooker, etc, i've always had some jumped up assistant say something to the effect of "we only hold the more expensive models in stock, if you want anything cheaper you'll have to wait for home delevery". Never had this problem with Comet.

I always forget about them ,plus i thought they were part of DSG but apparently not

[Rockabilly Spike]

Originally Posted by martyh

I always forget about them ,plus i thought they were part of DSG but apparently not

yer not the first, only the other day I had a bloke kicking off at me that he had bought a TV and it had gone down in price about 2 days after and he wanted the difference refunding.
it was from Comet.

as far as Dixons retail goes

Currys.Digital are on the high st. (formerly Dixons stores)
Currys and PC world have the XL/Super/Megastores
Dixons Tax free are the only stores to bear the Dixons name now.
Dixons itself is a web only store, prices are different, they will not be matched in a Currys or PCW for this reason.

having said all that, I reckon the Currys n PCW names will eventually be chucked and Dixons will be back for ALL stores within the next 5 years.

[Matt D]

Originally Posted by Chris

I went to visit my brother recently and he swore blind that the pictures from his blu ray player were of a better quality on his large 1080p telly once he swapped the supplied hdmi lead for an uber-expensive one. There really was no telling him.

I find it sad that people still fall for that. I guess the cashebo effect is powerful on some.

[Risco]

Originally Posted by Rockabilly Spike

harsh that you would wish a company employing over 40,000 people in the UK alone, out of existence.

yeah we get that you dont like the customer service or the target driven hard sell or the apparent lack of product knowledge (thats not ALL of us BTW, just the majority)
but to wish an entire company would go under is a little OTT

Dixons / Currys / PC World have without doubt THE worst customer service of any electrical goods supplier in the UK. The staff are poorly trained, have very little product knowledge once you ask anything more than "does it have hdmi" and are consistently rude and obnoxious. This is the case for every store I have been in for the last 25 years or so. As to after sales it is totally non existent, they do not give a damn about you. I only ever buy in their shops if I know it is considerably cheaper than I can get anywhere else.

While I would never wish a company out of business. They need to be fined and investigated by watchdogs. They really are a terrible company, with the worst staff in the high street.

[Rockabilly Spike]

thats probs mostly true Risco, however there are a few of us who actually have qualifications in our chosen departments, but since the pay grades are rubbish and the bonus scheme is almost impossible to achieve whilst maintaining any sort of morals, we mostly start looking for other jobs ASAP.
am ready to leave after 3 years of company bullying tactics and being regarded as untrustworthy by customers who just think we're out to earn commission.

let me tell you, even with the best intentions in the world, the company will drive any morals out of you.
i went in there after being made redundant from working as a PC repair tech/sales in a local computer shop.
i had a raging argument with my FIVES trainer over the bull he was spouting about the Belkin HDMI cables. I offered up the argument that the quality of the USB lead between printer and PC wouldnt improve the photo printed, the printer would!
so why would an HDMI cable of 0-5-2m have eny effect on the same digital signal between TV and whatever input device. the devices either side of the cable are the ones that matter.

was told to sit down and shut up, cos I was being disruptive.

you're targeted on 11 different things and unless you hit over the minimum standards on ALL of them every week, you will be berated by management.
the company says its all about what matters to the customer, but its not, its about making profit, like any other business.
the main item you want to buy, makes between 3-10% margin (for those not in the know, margin is profit - expenses)
a superstore costs about 190,000 a year in just electricity alone, plus staff, rent, rates, heating blah blah blah.

so the only way to remain profitable is to sell the add-ons. without those sales, there would be no company.

but the general public see the ticket price and will have no qualms about telling me to my face that the internet is cheaper. it may well be. a lot of times we just feel like a showroom for internet only companies like Amazon.
how long til theres no high street electrical stores at all?
how long til the super/megastores are gone cos everyone wants stuff at net prices?

problem is, dixons group pay badly. if you want well trained colleagues and no hard selling, you have to pay the staff more. that increases running costs, which means having to charge more than the competition for the main items.
vicious circle.

you can't seem to have it all ways, without going and selling other things too.
John Lewis has this fab reputation (tho my personal experience of the newcastle store is about the same as currys...but they have nicer clothes on than our uniforms!!)
JL make stupid amounts of margin from the markup on their expensive home goods.
so they can afford to sell TVs with virtually no profit.

the entire concept of high street shopping has gone right down hill.
folks still want discount for cash, free stuff thrown in but now also want the best customer service, internet prices, free delivery, free warranties and expert advise.