Waiting for a refund. Help

[Central]

I recentley bought a Xbox 360 Elite. This was to upgrade my premium Xbox and I needed to swap the data over from the old hard drive to the new one.

To do this I need a special lead that Microsoft only sell. I bought one from the customer helpline for £11.54 on the 19th December 2009. About two days later I found out I could use my mates after initially been told I could not by Microsoft. I rang up Microsoft with my order number to cancel. I got told a refund would be issued back to my card.

I am still waiting. They rang me up today telling me they had my order details but had no card details to refund them back on to. They asked me to confirm my last 4 numbers which I did and got told I may need to wait 28 days now for a refund.

Any advice here on what I can do?

I know its only £11.54 but its mine and they obviously cancelled the order as I never had the cable.

Cheers

[NoKnowledge]

Wait 28 days perhaps?

I ordered something off Sky and cancelled and was told a refund will be on my card within 7 days, 16 months and many phone calls later I got refunded.

[budwieser]

Wait up to 28 days and then complain?

[Central]

But its already been over the 30 days they have to refund me

[EBD3000]

Have Microsoft started charging for these cables now?

I got one free last July.

[Welshchris]

ive never know a refund to take more than 5 days to a card.

[Flyboy]

I think somewhere, someone is pulling your plonker. It doesn't take twenty-eight days to refund to your card. If the money has already arrived in their account, which it should have done by about three to four days, They should be able to refund it by the same amount of time. What card was the transaction made on; credit or debit (if debit, which carrier?)?

[Central]

It was a Visa Debit card

[Flyboy]

Then I suggest you contact your bank to ask them to refund the money for you.

I am assuming that you never received the goods.