Online Fraud

icestar2 · 24-09-2009, 07:42

Just a heads up to everyone. Especially if you have used shopto.net in the past. Keep an eye out for LEBARA ONLINESTORE on your account. I have woken to find £60 taken out of my account yesterday in 4 seperate transaction's. 2 of £10 and 2 of £20.

After looking into the company above its some kind of top-up service. Its sounds similair to the O2 top-up scam a couple months back which leads me to believe that shopto.net did have an SSl leak back then even though they denied it. Of course I have no proof this is were my details leaked from but I am pretty good with my online sercurity and this is the only place I can think of my details could of leaked from.

My current bank card was due to run out next month to and this may be why they decided to act now. Bloody scammer. I hate them. Scum of the earth.

I am just waiting for my bank to wake up at 8am now so I can hopefully sort this all out. Will update later once I've spoken to then.

EDIT**
ARRRRRRRRRRRR bloody bank are usless. Now they want me to call the company to check why these transactions are on my account before they will take any action. I told them Haven't ever used the company in my life and I know of every transaction I make but their insisting I call the company before they will do anything. Now I have to wait till 9am before I can gt in touch with this company and ask why these transaction are on my account only to call the bank back afterwards. It's looking like there gonna make me jump through all the bloody hoop's today.

EDIT2**
Okay seems things are finally getting sorted. I phoned the Lebara company and straight away they just said call the police(I only assume they've had alot of this complaint lately) and they will open a fraud case. I phoned the Police and they just said that things arnt done like that and normally the company would contact the police themselves. So I phoned the bank back told them everything and they have finally agreed to open a fraud case and have canceled my cards. They said they will look into returning my money to. So I'll leave it in the banks hands as I assume they know what their doing. I think Lebara were just trying to fob me off by saying inform the police(Which according to the police they should do not me) because the police didnt want to know and said the bank will probably contact them. BTW thats not a Police bash they were very friendly and helpful.

Just to note after phoning bank this morning there were another 7 ! transactions due to come out from the same company but they didnt tell me for how much. I am so glad I caught this as soon as I did.

joglynne · 24-09-2009, 12:59

I bet all that made your heart race icestar. Hopefully you will get all your money back but it does give us all a timely reminder to be extra careful when paying on line and to check our bank accounts for rogue withdrawals as often as possible.

Delta Whiskey · 24-09-2009, 15:36

I had a similar experience a week ago, £30 paid to O2. I phoned the bank who stopped the card immediately and arranged a replacement which I received within a couple of days. This was the second time its happened in two years, both times the bank acted quickly without any of the nonsense icestar2 had to deal with.

Flyboy · 24-09-2009, 16:08

I don't understand this. If Lebara are the recipients of the money, as the transaction was done on their account, why did they not just tell you this and sort it out there and then? Or have I missed something, that should have been obvious to everyone else?

icestar2 · 24-09-2009, 18:53

Wow thats some fast work on the part of the bank. I've been refunded the money taken already. Have to say hat's off to the lady I spoke to the second time round. She really was very helpfull and sorted everything within a couple minutes. Just need to wait for my replacement card now

---------- Post added at 18:51 ---------- Previous post was at 18:50 ----------

Quote:

Originally Posted by joglynne

I bet all that made your heart race icestar. Hopefully you will get all your money back but it does give us all a timely reminder to be extra careful when paying on line and to check our bank accounts for rogue withdrawals as often as possible.

Yep definitely did. I always know whats going in and out of my account and check regularly. Its was just one of them days today

---------- Post added at 18:52 ---------- Previous post was at 18:51 ----------

Quote:

Originally Posted by Flyboy

I don't understand this. If Lebara are the recipients of the money, as the transaction was done on their account, why did they not just tell you this and sort it out there and then? Or have I missed something, that should have been obvious to everyone else?

Sorry Flyboy but am not fully sure what you mean m8.

---------- Post added at 18:53 ---------- Previous post was at 18:52 ----------

Quote:

Originally Posted by Delta Whiskey

I had a similar experience a week ago, £30 paid to O2. I phoned the bank who stopped the card immediately and arranged a replacement which I received within a couple of days. This was the second time its happened in two years, both times the bank acted quickly without any of the nonsense icestar2 had to deal with.

Sorry to hear that you had a similair problem Delta. I had heard of the O2 scam before I must say. The banks really are good at helping you through this type of thing.

Charlie_Bubble · 24-09-2009, 19:07

I went round to see a friend I haven't heard from for about 2 months. He'd been away on holiday, but in the process had found he'd become the victim of a gang of Nigerian identity fraudsters working in West London.

He discovered it when he tried to book his flight for his hols. His card was denied and when he called up the company said he's had over £7k spent on his account in the last week. It even took him time to convince them that he was in fact who he claimed, as the fraudsters had changed all his details with them. He then called Barclaycard as he wanted to use their card to get the tickets and hadn't used it for over a year. They said his card had over £8k of recent transactions. He called his bank and found his account was empty.

He got it sorted out by Experian in the end and has a block on his account. He has discovered that they took out a capital one account in his name and maxed it, and an american express card. Apparently they had used a fake driving licence in his name as proof of identity, as the DVLA had no record of any extra cards being made for him recently. While he was on the phone to one company an alert came up that they were trying to get £3k of foreign exchange cash from a travel agents. He asked why they weren't sending the cops round to get them and was told the Police aren't really interested in this sort of thing.

He's just about cleared it up now about two and a half months later, but it's been very stressful for him and his credit rating is completely screwed now.

Flyboy · 24-09-2009, 21:06

Quote:

Originally Posted by icestar2

Sorry Flyboy but am not fully sure what you mean m8.

Well, if they took the money without your permission, surely they should be the ones to give it back, is what I meant. However, there was a piece on The One Show this evening that went a little further. So ignore me really.

icestar2 · 24-09-2009, 22:28

Quote:

Originally Posted by Flyboy

Well, if they took the money without your permission, surely they should be the ones to give it back, is what I meant. However, there was a piece on The One Show this evening that went a little further. So ignore me really.

Ah ok I understand now. The problem is they still sold a product/service. It was may card details that were used by someone else so its not really their fault even though they could of choosen to be more helpfull. My guess would be they've been contacted by the bank and given it back anyway because I had my money back within a couple of hours of reporting it to my bank. They must know their system is being abused for fraud now.

highway1 · 24-09-2009, 23:10

10 new cards due to online shopping . £5,000 so far took.
card and pin is fooked all. i cover my number most dont.

Sasha222 · 24-09-2009, 23:55

Quote:

Originally Posted by icestar2

Just a heads up to everyone. Especially if you have used shopto.net in the past. Keep an eye out for LEBARA ONLINESTORE on your account. I have woken to find £60 taken out of my account yesterday in 4 seperate transaction's. 2 of £10 and 2 of £20.

After looking into the company above its some kind of top-up service. Its sounds similair to the O2 top-up scam a couple months back which leads me to believe that shopto.net did have an SSl leak back then even though they denied it. Of course I have no proof this is were my details leaked from but I am pretty good with my online sercurity and this is the only place I can think of my details could of leaked from.

My current bank card was due to run out next month to and this may be why they decided to act now. Bloody scammer. I hate them. Scum of the earth.

I am just waiting for my bank to wake up at 8am now so I can hopefully sort this all out. Will update later once I've spoken to then.

EDIT**
ARRRRRRRRRRRR bloody bank are usless. Now they want me to call the company to check why these transactions are on my account before they will take any action. I told them Haven't ever used the company in my life and I know of every transaction I make but their insisting I call the company before they will do anything. Now I have to wait till 9am before I can gt in touch with this company and ask why these transaction are on my account only to call the bank back afterwards. It's looking like there gonna make me jump through all the bloody hoop's today.

EDIT2**
Okay seems things are finally getting sorted. I phoned the Lebara company and straight away they just said call the police(I only assume they've had alot of this complaint lately) and they will open a fraud case. I phoned the Police and they just said that things arnt done like that and normally the company would contact the police themselves. So I phoned the bank back told them everything and they have finally agreed to open a fraud case and have canceled my cards. They said they will look into returning my money to. So I'll leave it in the banks hands as I assume they know what their doing. I think Lebara were just trying to fob me off by saying inform the police(Which according to the police they should do not me) because the police didnt want to know and said the bank will probably contact them. BTW thats not a Police bash they were very friendly and helpful.

Just to note after phoning bank this morning there were another 7 ! transactions due to come out from the same company but they didnt tell me for how much. I am so glad I caught this as soon as I did.

Hi Icestar. Sorry to hear about all the trouble you had and I'm delighted to hear now that its all sorted.

icestar2 · 25-09-2009, 16:55

Ok am starting to feel sick now and worried about my own funds in my bank. I today found that another 6 transactions worth £55 had been taken from my account by the same company. I phoned the bank and they told me this was because there were already debited before my card was cancelled.

What I dont get is they knew yesterday(guy on phone told me) that these transactions were pending so why didnt they just cancel them then ? I had to phone them and go through all the same crap again today. Also I'm told that there is one more transaction that may or may not debit and if it does I am to phone them back again and report it. Well if they know about it and I've told them its not by me why can't they just cancel it there and then ?

I'm now considering changing bank's once this is all cleared up because its getting beyond a joke. Surely they could of just canceled any transaction on my account due from the same company. ARRRRRRRRRRRRRRRRRR another crap ending to my day

superbiatch · 25-09-2009, 17:11

I had the same problem icestar2, although it was mobile phone company 3 who kept debiting my account. The bank told me they could see some amounts awaiting clearance but didn't know who to and also said they couldn't stop the process.

You can have a block put on your identity by experian iirc which will not authorise anything without speaking to you and confirming your identity first. Beware though, this has implications for anyone at the same address as you with the same surname - as my mate found out.