Fridge Freezer guarantee question

Tinky · 17-06-2009, 08:56

Frost free fridge freezer was bought just over a year ago on 16th May last year. Started having problems around two weeks ago, the motor keeps running.

Called in the electrician and he has fitted a new timer switch. But motor still keeps running, will have to call electrician back. Going to cost a fortune. According to the electrician, under European laws we still should have been covered by the quarantee. Can anyone confirm our consumer rights please?

**Graham M** · 17-06-2009, 08:58

Normally these sort of things have a 1 year manufacturer's warranty unless otherwise specified? I don't think they have to offer any longer

Tinky · 17-06-2009, 08:59

Quote:

Originally Posted by Graham M

Normally these sort of things have a 1 year manufacturer's warranty unless otherwise specified? I don't think they have to offer any longer

According to the electrician that does not matter we should still be covered, under European rules.

**Kymmy** · 17-06-2009, 09:10

Firstly can the electrician point you towards which european law...

Secondly once you know then you can try approaching the manufacturer regarding that law

---------- Post added at 09:10 ---------- Previous post was at 09:05 ----------

Ahhh, found it @ http://europa.eu/legislation_summari.../l32022_en.htm

Quote:

The seller is liable to the consumer for any lack of conformity which exists when the goods are delivered to the consumer and which becomes apparent within a period of two years unless, at the moment of conclusion of the contract of sale, the consumer knew or could not reasonably be unaware of the lack of conformity.

Tinky · 17-06-2009, 09:10

Quote:

Originally Posted by Kymmy

Firstly can the electrician point you towards which european law...

Secondly once you know then you can try approaching the manufacturer regarding that law

Wish I had thought to ask him at the time Kymmy. He was a different electrician here on another electrical problem. But he said his mother had a washing machine and the 5 year extended warranty ran out, turns out she was cover by this European law. Wonder how I can find out now.

**Kymmy** · 17-06-2009, 09:12

See the edit to my last post

**Graham M** · 17-06-2009, 09:13

It's an EU Law, which doesn't and seemingly hasn't become automatic UK law

**Kymmy** · 17-06-2009, 09:14

Yes and no, but the date for member states conformity was 2002

Tinky · 17-06-2009, 09:28

Quote:

Originally Posted by Kymmy

Firstly can the electrician point you towards which european law...

Secondly once you know then you can try approaching the manufacturer regarding that law

---------- Post added at 09:10 ---------- Previous post was at 09:05 ----------

Ahhh, found it @ http://europa.eu/legislation_summari.../l32022_en.htm

Quote:

Originally Posted by Kymmy

Yes and no, but the date for member states conformity was 2002

Thanks so much for that Kymmy. But I am still confused, can I quote this law to the manufacturers of the fridge or no?

**Kymmy** · 17-06-2009, 09:31

You can try... all member states should have conformed to this law but that doesn't mean to say the UK has...

You could try asking the trading standards people whether the law is relelvant (your council hould have a Trading Standards dept..

17-06-2009, 09:43

There is also the "Reasonable amount of time" clause in our sales of goods act. A little over a year is not a reasonable amount of time and if need be I would take this issue to the small claims

bopdude · 17-06-2009, 10:29

Now that 'you' have tampered with the workings I think that you'll have voided any warranty.

17-06-2009, 10:46

Well you can hope they dont notice lol

Tinky · 17-06-2009, 11:01

Right peeps here's the update. Phoned Trading Standards Office explained all about the guarantee (out of date) and the electrician being called etc. He said that under the Sale of Goods Act 1979 the goods must be of 'satisfactory quality', and that we are entitled to either a repair or replacement. We should in the first instance contact the store we bought it from (not the manufacturer) and speak to their customer service dept. I have just been on the phone to them quoting what the TSO told me, and they have told me to get an independent electrician to write a report on what precisely is wrong, i.e. is it a manufacturing fault. Once I get that, I have to send it to their Customer Relations department. I have also got a reference number (of my call) from Trading Standards, and direct phone number, so if any problems I'll just phone them back. Trading standards also said to send any correspondence by recorded delivery and keep copies of everything I send, just in case it should come to Court. In the meantime electrician booked for Friday AM, will keep you posted.

Looking a bit more hopeful, thank you Kymmy for pointing me in the right direction.

bopdude · 17-06-2009, 11:06

Fingers crossed