Car Warranty

broadbandking · 16-06-2009, 15:54

Ok I brought a car 3 months ago and I have had loads of issues, the ABS sensor went and got that fixed on warrenty but the garage told me the drive shaft was worn and needs to be replaced but they warrenty won't cover so I throught ok fair enough so I went off and found another garage to do it cheaper, now the fun started, the bloke at the garage told me take it back to where you got it from its there problem, so I went down and they said ok sure we will have a look, now my warrenty was up in 2 days but they was aware if the problem and now because they have seen my warrenty is up when I took it in they wont fix it.

So in short they was aware and booked the car in whilst it was still in warrenty but they won't fix as they got it when the warrenty had finished.

Any ideas on what route I should take?
Am I in the wrong?

AndyCambs · 16-06-2009, 16:14

Just out of interest, was this a new, or used car, and was it bought from a garage or private sale?

broadbandking · 16-06-2009, 16:17

It was a used car and from a small private garage.

AndyCambs · 16-06-2009, 16:24

I would still have thought it would come under Sales of Goods - in which case you would expect it to be merchantable quality, and last a reasonable time.
I suppose the garage is going to say it's a used car, and therefore will have wear and tear - but they give a "reasonable" warranty.
The crux is - is the wear and tear and costs associated with it "reasonable" given that it's a second hand car?

Pop down to your local friendly Citizens Advice and see what their thoughts are.

joglynne · 16-06-2009, 16:46

As well as the Citizens Advice, unless the Drive shaft was specifically excluded from the Warranty, in which case you are scuppered, I'm wondering if it would be it would be worth contacting Trading Standards to see if there are any issues already known about the garage you bought your car from.

I don't suppose you have it in writing from the garage that your drive shaft needed sorting or the date they took the car in this time because it's going to be hard to prove that they knowingly delayed working on the car until the warranty expired even if it is covered.

Do you belong to the RAC as I know they have a Legal Advise Team that could help you see where you stand legally? I'm not sure about any of the other motoring organisations but it would be worth checking if you belong to one of them.

Aragorn · 16-06-2009, 16:51

Were you aware it was out of warranty on the date you booked it in and who suggested the date?
Quite a tricky one - as they are a small dealer they will probably be unable to reclaim the cost off the warranty company so if they accommodate you they will be out of pocket.
What is the problem the isn't covered - the drive shaft they didn't want to fix anyway?

broadbandking · 16-06-2009, 16:55

They did say that it was covered by the warrenty but when they looked at it which was yesterday they said because its not in warrenty they won't fix it.

---------- Post added at 16:55 ---------- Previous post was at 16:52 ----------

When I booked it in the car was in warrenty but when they had it in it wasn't in warrenty, they offered for me to take it in saturday but I need the car Sunday so took it in the afternoon on Sunday

AndyCambs · 16-06-2009, 16:58

You could do what I saw someone else do the other week - park your car outside the showroom with a large placard on it... (only kidding!)

What costs are you talking about?

Quote:

When I booked it in the car was in warrenty but when they had it in it wasn't in warrenty, they offered for me to take it in saturday but I need the car Sunday so took it in the afternoon on Sunday

My suspicion is that they're going to say you decided to take the car in after the warranty had expired.

joglynne · 16-06-2009, 17:07

Correct me if I misunderstood your original post broadbandking but wasn't it this garage that identified the problem in the first place?

I can't believe that having originally said the work would not be covered by the warranty they gave you they can now claim that they were not responsible for your delay in their fixing the drive shaft in the first place. Had they not misled you to start with they would have had ample time to do the work.

broadbandking · 16-06-2009, 17:26

It was another garage that did the ABS sensor, I am so annoyed.

joglynne · 16-06-2009, 17:30

bummer.

Xaccers · 16-06-2009, 17:35

Quote:

Originally Posted by broadbandking

It was another garage that did the ABS sensor, I am so annoyed.

Just to clarify, did you inform the garage you bought the car from about the drive shaft before the warranty ran out?

joglynne · 16-06-2009, 17:44

Quote:

Originally Posted by broadbandking

They did say that it was covered by the warrenty but when they looked at it which was yesterday they said because its not in warrenty they won't fix it.

---------- Post added at 16:55 ---------- Previous post was at 16:52 ----------

When I booked it in the car was in warrenty but when they had it in it wasn't in warrenty, they offered for me to take it in saturday but I need the car Sunday so took it in the afternoon on Sunday

Good point Xaccers. I am sure that will be an crucial point. It would be interesting to know how the law would see an advanced claim under the warranty.

broadbandking · 16-06-2009, 17:55

I informed the garage on the tuesday of the issue and the warrenty ran out on the thursday

superbiatch · 16-06-2009, 17:58

Quote:

Originally Posted by broadbandking

I informed the garage on the tuesday of the issue and the warrenty ran out on the thursday

I think you've got grounds for a complaint. Go on that website I sent you and post it there. The problems you're having are firstly all too common and you might find that even if your warranty which just ran out won't pay up, Renault Customer Services might. What year and model is it?