My ASDA Complaint going well

Welshchris · 25-02-2009, 23:06

Just after christmas i complained to Consumer wales and the ASA about ASDAs home shopping advert saying they deliver to the door. The reason i complained is because they have delivered here now three times and on the three times they have refused to bring it into the building and up in the lift where as tesco will. I complained to Asda store first of all and was told it was company policy for the drivers to not let the vans out of their sight where as Asda house which is their head office denied this saying the reason Swansea store have done this is because vans were broken into over christmas to which i replied well thats not my problem, im paying for a service ur advertising and ur not delivering the service. The manager of the home shopping also stated that they didnt have to deliver to flats and was going to look into having the block of flats i live in removed from their systems after i put in the complaint.

Anyway i just heard back from Consumer Wales and they are in agreement that the Advert is misleading and has now passed on the complaint to Swansea Trading Standards.

mischievious · 25-02-2009, 23:30

Well done you win ish, ASDA will most prob change the wording and still not come to your door. you'll use Tesco instead, why so bitter?

If you're worried about the cost it'll prob work out to pennies

Welshchris · 25-02-2009, 23:32

actually my weekly shopping is about Â£7 - Â£11 more with Tesco than Asda.

costs me Â£4 more on baked beans alone as ASDA do 4 x tins of HP for Â£1 where only good brand tesco stock are Heinz at Â£2.18 and since we eat a lot of beans it costs us a lot.

25-02-2009, 23:32

So those willing to go to the entrance of the block to collect their delivery may now not be able to use the service offered by ASDA.
Oh.................

danielf · 25-02-2009, 23:37

Quote:

Originally Posted by Welshchris

actually my weekly shopping is about Â£7 - Â£11 more with Tesco than Asda.

costs me Â£4 more on baked beans alone as ASDA do 4 x tins of HP for Â£1 where only good brand tesco stock are Heinz at Â£2.18 and since we eat a lot of beans it costs us a lot.

This week, I have been mostly eating beans

idi banashapan · 25-02-2009, 23:37

Quote:

Originally Posted by xocemp

So those willing to go to the entrance of the block to collect their delivery may now not be able to use the service offered by ASDA.
Oh.................

lol - although funny, this is a very good point.

what a party pooper!!!

25-02-2009, 23:39

Quote:

Originally Posted by xocemp

So those willing to go to the entrance of the block to collect their delivery may now not be able to use the service offered by ASDA.
Oh.................

I was thinking that, one persons 'moral victory' - rest of the flats residents loss, nice one

Welshchris · 25-02-2009, 23:42

They wouldnt even bring to the entrance of the flat without an argument thats another point. What they used to do was ring u and ask u to go and collect it from the van which is outside a big garden.

25-02-2009, 23:44

what about those unable to leave their homes? cuts both ways.

Personally I think you have grounds to request refund of delivery charges

25-02-2009, 23:45

Which would be easier than going the shop if you were elderly or had a few children in tow.

25-02-2009, 23:46

what if your old and cant leave the flat? they say they wont bring it up ?as I said the arguement cuts both ways. If they are deliverng to dodgy areas with high crime rate there should be 2 of them anyway

idi banashapan · 25-02-2009, 23:49

and if they didn't stay by the van, they might not be able to deliver at all the next time, from what they are saying!

maybe they should deliver in 2s. one stay with the van, the other take in the goods...

25-02-2009, 23:54

Quote:

Originally Posted by zinglebarb

what if your old and cant leave the flat? they say they wont bring it up ?as I said the arguement cuts both ways. If they are deliverng to dodgy areas with high crime rate there should be 2 of them anyway

Which costs more & makes it more likely they won't deliver there - not good, I know, but there is no obligation for them to deliver in 'dodgy' areas ??

25-02-2009, 23:55

but the tesco guy can do it? you know as well as I do chances are its cuz the driver cant be arsed

26-02-2009, 00:04

Quote:

Originally Posted by zinglebarb

but the tesco guy can do it? you know as well as I do chances are its cuz the driver cant be arsed

Possibly the Tesco driver hasn't had his van done over, yet, we don't know ? - Having people who can collect from the bottom of the stairs ultimately reporting Asda to trading standards won't help, whether it is a driver issue, or not - and as said, it is the people who can't get beyond their door who will suffer.

I just think this could have been dealt with in a better way than one person feeling they are 'getting one over' on the supermarket by going 'public'.

The suggestion of a variation in the delivery charge sounded like a good idea - but, presumably, too late for that now??