Orange are stealing my top up

[Central]

Last week I bought my partner a sim card for Orange as I am with Orange myself and the calls would be cheaper.

In my local shop is a offer that if i top up £10 I get a free sim and a can of Tango. I did this got home. Put the new sim in my phone and topped up. The sim is refusing to register though and is a faulty sim.

I rang back up Orange who advised me it was a faulty sim and to take it back to the shop and exchange it for another Sim which I did. I got told the balance would be transferred over.

The new sim also failed to register so I ordered some free ones from the net. They arrived today and it registered.

I rang up Orange to ask them to transfer the balance and I got told there is nothing they can do and I have now lost the £10.

What can I do?

[Pia]

That's not right, if you're going by the shop today you should call in, the staff have direct numbers where they can speak to the customer service staff. Failing that they might well give you a top up anyway.

I've had them taking money for extras off my balance and no extra given, and they fobbed me off but i never let it go, and a supervisor always sorted it out.

---------- Post added at 10:31 ---------- Previous post was at 10:30 ----------

Also, since it costs 25p to ring them, and generally when it's happened to me i've had no credit in the first place, i've dialled 450 and went to top up by credit card, and inputted random numbers 3 times it eventually puts you through to someone, free of charge.

Otherwise i'd try this number from a landline and tell them to put you through 0800 0790440