Silentnight Mattresses

LSainsbury · 29-03-2008, 11:10

Hi all,

Must be a few members here with Silentnight mattresses?

What do you think of them? Have you had any problems with them?

I'll go into detail later as to why I'm asking!

Cheers
Lee

Ramrod · 29-03-2008, 11:55

Never tried silentnight but I often recommend Tempur

Taf · 29-03-2008, 12:21

We have one... 5 years old.. comfy but the springs are getting noisy now (twangs in the night when we turn over). Tried to get it inspected under guarantee but were told "it's wear and tear".... so much for the guarantee....

frogstamper · 29-03-2008, 13:15

Quote:

Originally Posted by Taf

We have one... 5 years old.. comfy but the springs are getting noisy now (twangs in the night when we turn over). Tried to get it inspected under guarantee but were told "it's wear and tear".... so much for the guarantee....

I had exactly the same problem, brought a new mattress 3 or 4 years ago and it came with a 10 year guarantee, as you say the springs get a bit squeaky, the shop told me the same, wear and tear!. What is it guaranteed against?

alferret · 29-03-2008, 15:45

We have a Silentnight miricoil, its the 3rd silentnight matress we have had in 2 years as the previous 2 were returned under guarantee due to the excessive sag that happened on both sides of the matress and were not big people. The first 2 were exchanged without quibble from our local shop then we decided to opt for the miricoil matress and paid £200 for the privelege on top of the original matress price, and I must say its a far better matress. We also opted for a sprung divan rather than a ridged base. We turn the matress weekly, over from left to right one week and the following week top to bottom.

Enuff · 29-03-2008, 16:47

Erm, looks like silentnight had better change their name to noisynight. I'll be steering well clear of them then.

LSainsbury · 29-03-2008, 19:18

Quote:

Originally Posted by alferret

We have a Silentnight miricoil, its the 3rd silentnight matress we have had in 2 years as the previous 2 were returned under guarantee due to the excessive sag that happened on both sides of the matress and were not big people. The first 2 were exchanged without quibble from our local shop then we decided to opt for the miricoil matress and paid £200 for the privelege on top of the original matress price, and I must say its a far better matress. We also opted for a sprung divan rather than a ridged base. We turn the matress weekly, over from left to right one week and the following week top to bottom.

This is kinda the situation we are now in. A few months ago we noticed that our mattress had started to sag. This was the 2nd Silentnight as the first one was also rubbish.

Anyway - dug out the receipt for it today (Argos) and it is 2 weeks over the 1st year warranty - typical!

Phoned Argos and they said it would have to be looked at by an independent specialist. So we said we would take it up with Silentnight and get back to them.

Looking at the Silentnight website, it says they have a guarantee for 5 years providing it's used in conjunction with a Silentnight bedstead.

Now - why should it matter what bedstead you are using it with? We've confirmed that it's ok to use with a slatted bedstead, so why should it matter what base it's on? Alter all - it's only a piece of wood holding it off of the floor!

alferret · 29-03-2008, 19:29

Ahhhh

Originally we had a slatted bedstead and it sagged, then we brought a new base (rigid) and got a new matress as an exchange, then when this failed we got a new sprung divan and a different matress from silent night.
Personally I think if your about 8st then thats the design remit for silentnight, over that its just pot luck.

Now as for warranty we had both ours within the first year with supplier, we didnt register with silentnight but you may have some recourse with supplier, if that fails you can only try silentnight themselves I suppose.

LSainsbury · 29-03-2008, 19:45

Quote:

Originally Posted by alferret

Ahhhh

Originally we had a slatted bedstead and it sagged, then we brought a new base (rigid) and got a new matress as an exchange, then when this failed we got a new sprung divan and a different matress from silent night.
Personally I think if your about 8st then thats the design remit for silentnight, over that its just pot luck.

Now as for warranty we had both ours within the first year with supplier, we didnt register with silentnight but you may have some recourse with supplier, if that fails you can only try silentnight themselves I suppose.

We've already checked limitations - there is none for slatted / rigid bedstead or any weight limits...

tweetypie/8 · 29-03-2008, 21:29

Quote:

Originally Posted by Taf

We have one... 5 years old.. comfy but the springs are getting noisy now (twangs in the night when we turn over). Tried to get it inspected under guarantee but were told "it's wear and tear".... so much for the guarantee....

hope it didnt damage your love life taf.

Angua · 30-03-2008, 09:45

Quote:

Originally Posted by Ramrod

Never tried silentnight but I often recommend Tempur

Just wish they were more affordable

Taf · 30-03-2008, 10:58

Quote:

Originally Posted by tweetypie/8

hope it didnt damage your love life taf.

Just made it a bit more "musical"

Ramrod · 30-03-2008, 10:59

Quote:

Originally Posted by Angua

Just wish they were more affordable

If you can get someone like me to sign it off then you can get it ex-VAT

(it then becomes 'medical equipment')

handyman · 30-03-2008, 11:04

Quote:

Originally Posted by Angua

Just wish they were more affordable

Theres another brand from the people that make Tempur that is like half price and exactly the same. (Made by the same people. When I went to the ideal home exhibition I saw it there on the Tempur stand.

http://www.care-and-comfort.co.uk/pr...?4431,0,0,0,12

Shaun · 30-03-2008, 12:48

Quote:

Originally Posted by Taf

We have one... 5 years old.. comfy but the springs are getting noisy now (twangs in the night when we turn over). Tried to get it inspected under guarantee but were told "it's wear and tear".... so much for the guarantee....

Springs are coming out the under side of ours - tried to get it sorted but they wanted more than the bed and mattress cost to replace it under their "5 year guarantee".

Won't be buying theirs again.