17-12-2007, 14:47
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#1
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Inactive
Join Date: Dec 2007
Posts: 1
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Insurance admin charges
Hi,I'm a new member and have a grouse to make and wonder if anyone can confirm my query.
I am due to leave the U.K.soon for New Zealand.My annual car insurance was renewed at beginning of December and I want to cancel it when I leave in January. I have paid one month of the new premium and Saga now want to charge me an additional charge of £25.00 for administration charges.
I also vacate my property on 21st Dec and Insurance premium for Home contents has been paid for this month, up to 27th Dec.Saga want to charge me an additional £22.65 as a pro-rata admin.charge.How can an administration charge be pro-rata?
Are they entitled to do this or are they trying it on?, like the Banks did with their charges.Meantime I'm refusing to pay, but fear having my good credit name tarnished.Anyone know the legal position?
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17-12-2007, 14:52
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#2
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cf.mega poster
Join Date: Jun 2006
Location: Liverpool
Age: 34
Services: Sky+, Sky Broadband and Talk
Posts: 3,819
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Re: Insurance admin charges
As far as i know, its legitimate and its probably contained within your policy documents. Although i think some insurers might waiver it in your circumstances, but it seems as tho you're gonna get nowhere with saga 
£25 isn't the most expensive i've seen, i'm sure i had to pay £75 to get out of car insurance once 
__________________
Life is a waste of time, time is a waste of life so spend your time getting wasted and you'll have the time of your life 
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17-12-2007, 14:58
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#3
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Old Folkie
Join Date: Jun 2003
Location: Abertawe
Services: 10Mb BB, DTV & Phone
Posts: 2,859
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Re: Insurance admin charges
Quote:
Originally Posted by superbiatch
£25 isn't the most expensive i've seen, i'm sure i had to pay £75 to get out of car insurance once |
It cost me £85 to cancel my car insurance, even though I had a very good reason to do so, they wouldn't reduce the cost. 
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17-12-2007, 15:09
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#4
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 56
Services: TVXL BBXL Superhub(wired)
Posts: 3,275
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Re: Insurance admin charges
Can't you transfer the policy to NZ? I did when moving around Europe and Middle East.
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17-12-2007, 15:28
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#5
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Inactive
Join Date: Jun 2003
Services: Cablevision
Posts: 8,305
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Re: Insurance admin charges
The wording on the pro-rata admin charge I would imagine is supposed to mean 'admin charge for a policy that has been pro-rated'.
It seems a reasonable price if you think they have to cancel the policy, cut you a cheque etc. It is a fair piece of work they need to do.
Back in the past insurers had padding in their insurance prices so this stuff was inclusive to the policy cost. Now as the direct lines and churchills have cut premiums to the bone the inclusiveness of the policy has been unbundled. The policy is the cost of the insurance, changes are charged for separately as that is process over and above providing the insurance.
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17-12-2007, 15:43
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#6
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DOT 1.2 - 1.2.3.5 - 1.2.3
Join Date: Jun 2003
Location: Near Biggleswade
Age: 37
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BT ADSL 2+
Posts: 15,573
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Re: Insurance admin charges
I have moved this to lifestyle - And welcome by the way 
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17-12-2007, 15:47
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#7
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cf.mega poster
Join Date: Apr 2004
Location: Minas Tirith, Gondor
Age: 46
Posts: 3,458
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Re: Insurance admin charges
sounds about right if they are brokers - they would normally cover their own costs from commission paid by the underwriter, but if you are cancelling (or changing) they have extra costs which they won't otherwise recoup. It should all be in those T&C's you read in detail ;-)
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18-12-2007, 18:47
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#8
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Guest
Location: Sutton in Ashfield.
Services: Virgin, phone and 50meg Broadband.
Posts: n/a
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Re: Insurance admin charges
Quote:
Originally Posted by Delta Whiskey
It cost me £85 to cancel my car insurance, even though I had a very good reason to do so, they wouldn't reduce the cost. |
My insurance company tried to charge me £25 for a change of address, I told them to leave it as my policy was up for renewal and I wouldn't be renewing my policy with them, about 2 hours later I got a phone call from the insurance company who said they were willing to do the change of address for free, I said ok but I'm still not renewing with you because you were trying to charge me £25 for nothing all you had to do was change my address on your database which would have taken 2 minutes. I went to a local insurance broker who knocked £100 off the price Churchill were going to charge me.
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18-12-2007, 19:02
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#9
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Cable Forum Team
Join Date: Jun 2003
Location: South Wales
Posts: 29,870
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Re: Insurance admin charges
I used to work for Admiral and there was always a £10 'admin charge' for anything which involved sending anything to customers. It was very much a 'waivable' charge in certain circumstances. If the customer kicked up enough of a fuss was a regular one but also if the y also paid on time and had been a customer for several years with no claims. I don't know if that's the same with your insurance company but if you've been a good customer then maybe its worth a try.
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18-12-2007, 19:10
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#10
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vox populi vox dei
Join Date: Mar 2007
Location: the last resort
Services: every thing
Posts: 5,477
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Re: Insurance admin charges
Quote:
Originally Posted by Russ B
I used to work for Admiral and there was always a £10 'admin charge' for anything which involved sending anything to customers. It was very much a 'waivable' charge in certain circumstances. If the customer kicked up enough of a fuss was a regular one but also if the y also paid on time and had been a customer for several years with no claims. I don't know if that's the same with your insurance company but if you've been a good customer then maybe its worth a try.
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which one were you the admiral or the parot 
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“First they ignore you, then they laugh at you, then they fight you, then you win.”
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18-12-2007, 22:28
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#11
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cf.mega poster
Join Date: Jul 2003
Location: Lincolnshire
Age: 23
Posts: 1,708
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Re: Insurance admin charges
Mine costs me £16 for any changes, thought mine were expensive.
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18-12-2007, 22:49
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#12
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cf.mega poster
Join Date: Jan 2004
Posts: 3,807
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Re: Insurance admin charges
Mine had the cheek to charge me an admin charge for adding someone to my policy...
Even though they'd just charged me for adding the person
Also somehow when I changed my address they managed to change the registration of my car to one starting with a 5 (my car is a S reg) how they managed that I'll never know.  .
It took them 3 attempts to get my details changed properly
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'It's not a bug its a feature'
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18-12-2007, 23:31
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#13
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cf.mega poster
Join Date: Jun 2006
Location: Liverpool
Age: 34
Services: Sky+, Sky Broadband and Talk
Posts: 3,819
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Re: Insurance admin charges
Quote:
Originally Posted by dragon
Also somehow when I changed my address they managed to change the registration of my car to one starting with a 5 (my car is a S reg) how they managed that I'll never know. .
It took them 3 attempts to get my details changed properly |
Be thankful its sorted. Had it not been, you would have not been insured - or at least they would not have paid out should you have claimed
__________________
Life is a waste of time, time is a waste of life so spend your time getting wasted and you'll have the time of your life
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19-12-2007, 00:25
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#14
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cf.addict
Join Date: Jan 2007
Location: Northampton
Age: 35
Services: VIP50, Tivo & (SA) V+
Posts: 299
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Re: Insurance admin charges
Quote:
Originally Posted by SMHarman
The wording on the pro-rata admin charge I would imagine is supposed to mean 'admin charge for a policy that has been pro-rated'.
It seems a reasonable price if you think they have to cancel the policy, cut you a cheque etc. It is a fair piece of work they need to do.
Back in the past insurers had padding in their insurance prices so this stuff was inclusive to the policy cost. Now as the direct lines and churchills have cut premiums to the bone the inclusiveness of the policy has been unbundled. The policy is the cost of the insurance, changes are charged for separately as that is process over and above providing the insurance.
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Not £25 worth though, a few button presses etc, I used to work in insurance, absolute rubbish what you've said above.
It's just a way for them to make a few quid.
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19-12-2007, 16:25
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#15
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Inactive
Join Date: Jun 2003
Services: Cablevision
Posts: 8,305
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Re: Insurance admin charges
Quote:
Originally Posted by videodj
Not £25 worth though, a few button presses etc, I used to work in insurance, absolute rubbish what you've said above.
It's just a way for them to make a few quid.
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So how much did it cost to employ you (including not pay expenses like NI), the office space, the phone systems the computer you used?
How many of these could you or did (as you might not be at full capacity) do an hour.
Add that up divide by the number you can do a year and you get the 0 profit number.
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