Which Bank Has The Best Security?

hatedbythemail · 11-12-2006, 10:31

OK, I want to leave HSBC as i think their security procedures stink, the latest idiocy being me reporting a transaction which i thought might be dubious (it wasn't) and them telling me they were unable to monitor transactions on my card. seems like even if you have a concern and report it, they still want the punter to shoulder the risk.

this may be a problem with all banks - anyone know otherwise. i'm not talking internet banking, just plain old branch/telephone.

Knobbly · 11-12-2006, 10:33

Quote:

Originally Posted by hatedbythemail

OK, I want to leave HSBC as i think their security procedures stink, the latest idiocy being me reporting a transaction which i thought might be dubious (it wasn't) and them telling me they were unable to monitor transactions on my card. seems like even if you have a concern and report it, they still want the punter to shoulder the risk.

this may be a problem with all banks - anyone know otherwise. i'm not talking internet banking, just plain old branch/telephone.

Wise move leaving HSBC, there was a whole furore not so long ago when somebody in their Bangalore call centre was arrested for selling on customers details.

Halcyon · 11-12-2006, 10:34

Buy yourself a fireproof safe. Dig a hole deep down and cement it in.

Advantages: No spammy junk mail in the post to you. You know where your money really is. No long queues or talking to call centres abroad, no bank charges, etc.

I may have to consider this one day....once I actually have some money lol.

11-12-2006, 10:38

DO NOT use Halifax.

We dont get any bank statements of them, however all other letters arrive promptly. They then cancel the wifes account, without warning, saying they had received returned mail.
When we complained they said it was not because of returned mail it was a mistake, could she pop into branch with some ID to confirm she existed?

She did, week later her credit card was cancelled by the bank.

Halifax have an account moving service, they transferred my DD, way before I was ready to move my wages, They gave me a temp Ãƒâ€šÃ‚Â£1000 overdraft, I complained several times that they were paying out on bills when I had not moved my wages over yet (waiting till end of month), once my over draft reached Ãƒâ€šÃ‚Â£1000 they changed it to Ãƒâ€šÃ‚Â£200 and started applying charges without warning.

hatedbythemail · 11-12-2006, 10:41

Quote:

Originally Posted by Knobbly

Wise move leaving HSBC, there was a whole furore not so long ago when somebody in their Bangalore call centre was arrested for selling on customers details.

that was the day after i last had a row with them.... over call centre security. the glasgow situation also shows how important having good security procedcures is eg not having staff members asking for two of the six numbers from your security code.

---------- Post added at 10:40 ---------- Previous post was at 10:39 ----------

Quote:

Originally Posted by Halcyon

I may have to consider this one day....once I actually have some money lol.

i have an ing account for savings. their security seems pretty tight.

---------- Post added at 10:41 ---------- Previous post was at 10:40 ----------

Quote:

Originally Posted by timewarrior2001

DO NOT use Halifax..

noted

**Matt D** · 11-12-2006, 20:31

Quote:

Originally Posted by hatedbythemail

OK, I want to leave HSBC as i think their security procedures stink, the latest idiocy being me reporting a transaction which i thought might be dubious (it wasn't) and them telling me they were unable to monitor transactions on my card. seems like even if you have a concern and report it, they still want the punter to shoulder the risk.

this may be a problem with all banks - anyone know otherwise. i'm not talking internet banking, just plain old branch/telephone.

I've always found NatWest OK. Online banking has always been good (although a hassle to reactivate the couple of times I've locked myself out lol), phone banking requires the usual security. They've also put a hold on my card & phoned me up straight away when they've noticed what they thought were dubious transactions.

TheDaddy · 11-12-2006, 20:33

Quote:

Originally Posted by Matt D

I've always found NatWest OK. Online banking has always been good (although a hassle to reactivate the couple of times I've locked myself out lol), phone banking requires the usual security. They've also put a hold on my card & phoned me up straight away when they've noticed what they thought were dubious transactions.

I've never had a problem with them either, first class service although I have heard other members of this forum moaning about them

hatedbythemail · 11-12-2006, 20:59

ok, nat west ahead at the mo.

danielf · 11-12-2006, 21:05

No problems with NatWest here either. Touch wood

SOSAGES · 11-12-2006, 21:07

i think u can happily find unhappy customers from any bank
actually any company.
u cant please everyone.
personally i have had no issues with hsbc at all what so ever ever ever ever.

Chimaera · 11-12-2006, 22:17

I've never had any problems with Abbey - they were particularly helpful when my house was broken into and all my cards, cheque card etc were stolen - they got me replacements in double quick time. They do have call centres 'abroad' though, although they have always been quite good too.
Paul banks with NatWest now - again no problems. Don't touch Barclays with a bargepole - he had no end of problems with them, and will be paying particular attention to the 'reclaim your bank charges' thread with regard to them!

superbiatch · 11-12-2006, 23:07

I'm currently with abbey, but leaving due to poor treatment when my card was skimmed.

I have a joint account with my housemate with Lloyds TSB and their security seems much better. When logging in, they ask you for memorable info and certain characters - each time its different. Somehow feels safer than always putting the same info in

Angua · 11-12-2006, 23:12

Very happy with Nationwide despite the stolen Lappy.

hatedbythemail · 12-12-2006, 17:27

conflicting reports on abbey have me confused

security is the big issue for me as i think hsbcs procedures, not their people, are bobbins. i've generally found the telephone banking good etc but they seem unable to understand what i regard as legitimate concerns about their iffy security. what i don't know is if the other banks are as complacent (bear in mind i won't touch internet banking. and yes, i am paranoid

)

Virgin Mary · 12-12-2006, 17:34

Balclays were one of the first to implement their online system. They seem to be solid plus they guaranty to refund you all the money if anything goes wrong online.