I would go wih this approach you mentioned:
Quote:
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"A situation arose when .......... in dealing with this situation I had to explain complex concepts to upper management using a non technical manner".
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The method you described above shows you are thinking back to instances that have actually occured and showing how you dealt with things in a good way.
Adding bullet points will mean you can add structure and organise it well.
It is also easier to read too.