Postoffice deliveries

Tricky · 22-03-2005, 14:35

Anyone know how I complain to the postoffice.

I am expecting 4 parcels/packets (all with no tracking on them) which should all have been received a week ago. 2 are from the same person, 1 is from another company and 1 from Hong Kong! all of which should have arrived either Tuesday or Wednesday last week.

I have contacted all involved and they assure me that they have been posted - I have ordered from all 3 in the past and not experienced problems. The one from Hong Kong has tracking that shows it left HK on 09-03-2005 so I know it left. The single item from a company was ordered on the 08-03 and I also placed an order on the 9th which arrived the following day.

I suspect my local sorting office/postman as it would be strange for 4 parcels to the same address from 3 different locations to go amiss.

How do I raise this with them?

STONEISLAND · 22-03-2005, 14:40

http://www.cableforum.co.uk/board/sh...ght=postoffice

last post might help?

Tricky · 22-03-2005, 14:57

I'd seen that one, Ideally I want to do this through their official channel as I want this resolved ... especially as it's Ã‚Â£150+ of goods!

pooroldjoe · 22-03-2005, 15:44

You can get a Missing/Damaged package report form from any Post Office.
There are two versions, one for Overseas mail and one for UK mail.
I have had to do this several times and it has always worked, although may take a little time, if the items have actually been misdirected.
Hope this helps.
There should also be useful information on the Royal Mail website, although it seems to be down at the moment.
Joe

Chris W · 22-03-2005, 15:47

http://www.royalmail.com/portal/rm/j...mediaId=400144

You can report various different issues... I have done this a few times and normally get 6 first class stamps and a letter of apology littered with spelling mistakes

SMHarman · 22-03-2005, 16:38

Parcels not lettes, especially those from abroad end up with Parcel force who will be delivering it, not RM.

Now, if they have decided to asses it for import duties and VAT (the HK package) then it will sit at the depot and they will write you a letter requesting you contact them and pay them prior to a delivery attempt. This is a recentish change of policy (last 6 months or so - and assumes a residential address).

So try contacting your local parcel force depot, they are not the swiftest to send these letters, the letters then go second class (so it feels).

**Derek S** · 22-03-2005, 18:40

On a similar note I should have had a letter delivered today. It's tickets for a concert tomorrow and I'm at work (30 miles away

) and can't get anyone else to wait in and pick them up.

I have the tracking ID. If I get myself down to the local sorting office from about 6:00 do you think I'll be able to pick up the letter in person?

22-03-2005, 22:38

Quote:

Originally Posted by Tricky

Anyone know how I complain to the postoffice.

You can phone them on 08457 740 740 or via http://www.royalmail.com

andygrif · 22-03-2005, 22:59

And if it's not handled to your satisfaction then you can take your complaint to Pos****ch http://www.pos****ch.co.uk/

Shaun · 22-03-2005, 23:17

I always feel pos****ch is a bit of a cop out myself, the guys and girls on the phone always say "if you're not happy then phone pos****ch". They created the mess they should have to sort it.

I've got four recorded delivery slips from the beginning of the month still sitting here showing as not delivered. I hate RM some times.

SMHarman · 23-03-2005, 00:20

Quote:

Originally Posted by Shaun

I always feel pos****ch is a bit of a cop out myself, the guys and girls on the phone always say "if you're not happy then phone pos****ch". They created the mess they should have to sort it.

I've got four recorded delivery slips from the beginning of the month still sitting here showing as not delivered. I hate RM some times.

Is that their fault though - they attempt delivery - the person it was sent to does not bother to rearrange delivery or collect it and it sits there.

Recorded should be returned after 7 days (blue crayoned or whatever they call it). Special after 21 days.

23-03-2005, 00:47

Quote:

Originally Posted by SMHarman

Quote:

Originally Posted by Shaun

I've got four recorded delivery slips from the beginning of the month still sitting here showing as not delivered. I hate RM some times.

Is that their fault though - they attempt delivery - the person it was sent to does not bother to rearrange delivery or collect it and it sits there.

I've just recently had a customer contact me because they hadn't received their goods. I'd sent them by Recorded Delivery, but it turned out that the Postman hadn't even bothered to actually *attempt* delivery!

Monster Jedi · 23-03-2005, 01:55

Quote:

Originally Posted by Graham

I've just recently had a customer contact me because they hadn't received their goods. I'd sent them by Recorded Delivery, but it turned out that the Postman hadn't even bothered to actually *attempt* delivery!

I had a ring sent from the USA to me. I had no notice left card. It was kept for nealry 2 months in the office then returned. Took 3 months to get the ring. I put in a complaint 3 months ago still no reply.

SMHarman · 23-03-2005, 02:25

Quote:

Originally Posted by Graham

I've just recently had a customer contact me because they hadn't received their goods. I'd sent them by Recorded Delivery, but it turned out that the Postman hadn't even bothered to actually *attempt* delivery!

I hear you on that one. Some posties also do a great job though, we send all shipments recorded and most of the time it is a benefit.

mrlipring · 23-03-2005, 02:54

my past few posties have posted recorded delivery stuff if it would fit.

Then there's the posties and couriers who don't bother posting (carrying?) "sorry you weren't at home" cards.

Once, i had one deliver the card the next day, with yesterday's date etc on it. He didn't, however, have the parcel.