ASDA Home Shopping - Avoid!

Richard M · 16-02-2005, 22:15

On Sunday I thought I'd try out Asda's online shopping.
The order went through nice and smoothly and I booked myself a 18:00-20:00 delivery slot for today. All good so far.

Then it comes to Wednesday...

I rushed home from work and managed to get in just after 6ish and as I had sod all food in the house I thought I'd wait until my delivery arrives, which I expected to be around half 6, most delivery people are pretty quick in the week and I usually have my food at about 7ish so that's OK.

So I settle down to play Splinter Cell and after a while I start getting hungry, the clock has gone 20:30 now so I phone up the main home shopping number to ask what's going on.
Apparently, due to one guy phoning in sick, it has had a knock-on effect so they were only up to the 17:00-19:00 delivery slot.
The girl apologised, refunded my delivery fee and said that they'd be around at about half 9.

Guess what?
Half 9 comes and goes.

Still having not had anything to eat since the afternoon I phone up my store (which is literally 2 mins around the corner).

They tell me that it will have to wait until tomorrow now, no I can't pick it up myself and no, they can't just make a quick detour near the end of their shift.
All I can do is cancel my order if I want to pick the stuff up myself so I tell them that I'll be in touch tomorrow to sort out delivery for that evening.
We'll wait and see...

Millay · 16-02-2005, 22:16

good exscuse for a curry if you ask me

Graham F · 16-02-2005, 22:26

If its just round the corner you shouldn't be so lazy

you should do the shopping yourself!!

seriously you must be hungry?!? can they not come round with a takeaway for you

AndrewJ · 16-02-2005, 22:41

I was thinking of using that service from the Rochdale Branch near me, makes me double think about it now....

paulyoung666 · 16-02-2005, 22:53

Quote:

Originally Posted by AndrewJames

I was thinking of using that service from the Rochdale Branch near me, makes me double think about it now....

1 bad result does not mean a disaster everytime

**Paul M** · 16-02-2005, 22:54

Quote:

Originally Posted by AndrewJames

I was thinking of using that service from the Rochdale Branch near me, makes me double think about it now....

One example is hardly representative, any regular in these forums should know that

Richard M · 16-02-2005, 23:03

Quote:

Originally Posted by Graham F

If its just round the corner you shouldn't be so lazy

you should do the shopping yourself!!

I do but this time I wanted to buy a 24 pack of beer as well and I'm not carrying that home with the rest of my shopping!

Quote:

Originally Posted by Graham F

seriously you must be hungry?!?

No, I ended up walking round myself to pick something up at 10.

Can't believe I wasted 4 hours waiting for them.

ian@huth · 16-02-2005, 23:10

I have thought about online shopping with Asda or Tesco but never taken the plunge. I would imagine that it could work out cheaper even with the delivery charge as you wouldn't be tempted by all those extras you end up buying. The thing that puts me off is being unable to choose the cuts of meat that I want and having stuff near the end of its best before date pushed onto you. When I am instore and looking at the meat counter I would not have half of it given. Same goes for things like baking potatoes, cooked meats and several other products.

16-02-2005, 23:22

Asda's services seem to be dropping as of late. Our ASDA (which is a hyper market) has poor services, when we wanted fireworks in November for December, we waited 20 minutes for some one just to come to the till and then my mom couldn't be bothered to wait any longer and left. The person who was looking for the guy on the till saw us go out, and I bet she thought "There goes another customer".

They used to be good, but now they seem to be dropping

soneill · 16-02-2005, 23:23

I have been looking at using Tesco's on-line shopping - but for the things that my local Tesco's doesn't seem to stock! I agree with your comment about fruit/veg/meat etc though.

ZrByte · 17-02-2005, 01:50

Quote:

Originally Posted by ianathuth

I have thought about online shopping with Asda or Tesco but never taken the plunge. I would imagine that it could work out cheaper even with the delivery charge as you wouldn't be tempted by all those extras you end up buying. The thing that puts me off is being unable to choose the cuts of meat that I want and having stuff near the end of its best before date pushed onto you. When I am instore and looking at the meat counter I would not have half of it given. Same goes for things like baking potatoes, cooked meats and several other products.

Thats exactly why I can't seem to get my parents to do our shopping online.

Quote:

Originally Posted by Electrolyte

Asda's services seem to be dropping as of late. Our ASDA (which is a hyper market) has poor services, when we wanted fireworks in November for December, we waited 20 minutes for some one just to come to the till and then my mom couldn't be bothered to wait any longer and left. The person who was looking for the guy on the till saw us go out, and I bet she thought "There goes another customer".

They used to be good, but now they seem to be dropping

ASDA have strange ideas about when and where help is needed. I remember running the fireworks counter during 2003. I had far too many customers to handle and to make things worse I didnt have a till so I had to take all the customers pirchases over to the Kiosk wich as im sure you can immagine really didnt help matters. I flat out refused to work until they gave me some help, wich they eventually did, only thing was that it went quiet around 10 mins before I finally got help so the extra member of staff helping me was of no use. Then just to make things worse they took her off me when it got busy becuase they needed her back on checkouts (what was the fecking point in moving her over if I couldnt keep her when she was needed

).
I nearly lost my job over that one because I got so bent out of shape about it, strange how they havent put me on the fireworks since

skyblueheroes · 17-02-2005, 07:25

I have never shopped online, but seriously considering it with Tesco (Asda don't deliver to me as yet).

I did some market research for Tesco online a week or two ago and they are re-doing their website. One of the things they are going to do is to allow you to add other stuff to your food basket (CD's, DVD's, Electrical Items etc) to make it a more complete shopping trip.

You pay in one go, get the food as normal, then the other stuff in the post in the usual way.

Paul · 17-02-2005, 07:38

I've used the Tesco online shopping service a number of times and rarely suffered substitutions or items close to sell by dates but then I used it for my frozen shop each month. For things like fruit and fresh vegetables I would guess you are at the mercy of the person picking your order. Get someone who doesn't care and you might end up with some items that are close to their sell by date or fruit and veg that looks a bit ropey but then you do have the choice of refusing items at the door so you still have the option to get your money back.
It makes a big difference to your shop as many have alluded to above as you can control your shopping better and can see what the total cost is as you go along and with some of the sites you can order a lot of items that they don't hold in their normal stores (electricals being the obvious example) and you can often get bargains, special offers or online specials that you wouldn't know about if you had to walk all the way around the store searching for things.

17-02-2005, 14:47

A guy round our way has started a home shopping service, he's proving to be a big hitter with the older people of our town, I see him parked outside ASDA, TESCO and Morrisons with loads of bags in the back of his van. He must be doing ok because he's out every day 7 days a week.

LemonyBrainAid · 17-02-2005, 15:43

Never really used it, as sainsbury is just round the corner..
No asda workees patting their a**es aroound here