PC World Strikes Again - Help - quick!!

[LSainsbury]

Hello,

My girlfriend bought a Fuji 607 digital camera from PCWorld on Monday for £149.

It's a nice camera to get her stated in the land of digital.

Yesterday I saw a Dixons advert in the paper for the same camera - but with a price change - it's now £99!

Can we take the camera back to PC World and get a full refund and buy it in Dixons? I believe under the Sale of Goods Act 1979, we can return said item for a full refund...?

Cheers

Lee

[paulyoung666]

they are part of the same group arent they , ask them if they will price match retrospectively , i know woolworths do this , go and ask them

[Bifta]

Originally Posted by lsainsbury

Hello,

My girlfriend bought a Fuji 607 digital camera from PCWorld on Monday for £149.

It's a nice camera to get her stated in the land of digital.

Yesterday I saw a Dixons advert in the paper for the same camera - but with a price change - it's now £99!

Can we take the camera back to PC World and get a full refund and buy it in Dixons? I believe under the Sale of Goods Act 1979, we can return said item for a full refund...?

Cheers

Lee

I don't think you're entitled to a refund unless it's faulty, it'll probably be down to the stores disgression.

[trebor]

I think you can return things within 7 days (I think it's 7 days) I have returned all sorts in the past.
I suggest try it what have you got to lose.

[etccarmageddon]

Originally Posted by lsainsbury

I believe under the Sale of Goods Act 1979, we can return said item for a full refund...?

no you cant but if you purchased via the internet you could return it using the distance selling law - subject to the time limit which I think is around 1 week.

[paulyoung666]

Originally Posted by etccarmageddon

no you cant but if you purchased via the internet you could return it using the distance selling law - subject to the time limit which I think is around 1 week.

14 days , just checked both the websites

[andygrif]

Originally Posted by lsainsbury

Hello,

My girlfriend bought a Fuji 607 digital camera from PCWorld on Monday for £149.

It's a nice camera to get her stated in the land of digital.

Yesterday I saw a Dixons advert in the paper for the same camera - but with a price change - it's now £99!

Can we take the camera back to PC World and get a full refund and buy it in Dixons? I believe under the Sale of Goods Act 1979, we can return said item for a full refund...?

Cheers

Lee

Sale of goods act only applies is there is something wrong with the item. You are not entitled to a refund, so check the company's terms - sometimes they will price match within 7 days of purchase.

[LSainsbury]

Originally Posted by paulyoung666

14 days , just checked both the websites

It was from a store - not website...

Paul - can you provide a link please?? Top man!

[LSainsbury]

Cancellations and Returns

You can cancel your purchase at any time either before or up to 14 days after delivery by:

* returning the product to one of our stores (please bring your receipt with you and the card you paid with, so that it can be credited);
* following the 'Returns' instructions in your delivery documentation;
* emailing us at sales@pcworld.co.uk;
* phoning us on 0870 242 0444 - please have your order reference number and delivery details to hand;
* writing to after sales, P.O. Box 1925, Sheffield, S2 5XW (please do not post products to this address).

Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any). It should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs, CDs, minidiscs and other software must be sealed. Any 'Free Gifts' received with the product must also be returned.

You will receive a full refund, and the cancellation is free of charge provided you return the product to a store, arrange for it to be collected from the delivery address or use one of our pre-paid returns labels. If you choose another method of return, you must bear the costs.

We cannot cancel your purchase when:

* you return your product to a store without proof of purchase;
* there is a contract for services with the product and you have started using the services (this would include e.g. a mobile phone subscription, but not an extended warranty service agreement);
* the seal has been broken on any software including games; or
* the goods were a special order to your specification.


Well - I think that answers it!!

Cheers!

[paulyoung666]

Originally Posted by lsainsbury

Cancellations and Returns

You can cancel your purchase at any time either before or up to 14 days after delivery by:

* returning the product to one of our stores (please bring your receipt with you and the card you paid with, so that it can be credited);
* following the 'Returns' instructions in your delivery documentation;
* emailing us at sales@pcworld.co.uk;
* phoning us on 0870 242 0444 - please have your order reference number and delivery details to hand;
* writing to after sales, P.O. Box 1925, Sheffield, S2 5XW (please do not post products to this address).

Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any). It should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs, CDs, minidiscs and other software must be sealed. Any 'Free Gifts' received with the product must also be returned.

You will receive a full refund, and the cancellation is free of charge provided you return the product to a store, arrange for it to be collected from the delivery address or use one of our pre-paid returns labels. If you choose another method of return, you must bear the costs.

We cannot cancel your purchase when:

* you return your product to a store without proof of purchase;
* there is a contract for services with the product and you have started using the services (this would include e.g. a mobile phone subscription, but not an extended warranty service agreement);
* the seal has been broken on any software including games; or
* the goods were a special order to your specification.


Well - I think that answers it!!

Cheers!

maybe , it was a shop not the internet

[bob_builder]

The 14-days refund is only if you bought it on the internet. See the following thread for more details:
http://www.cableforum.co.uk/board/sh...ad.php?t=16224

[paulyoung666]

looks as though you are just going to go and see what happens Lee

[orangebird]

I rarely buy any electrical goods in shops now - prices are so much better on the internet..

[etccarmageddon]

I think it would be good customer relations to refund the difference but when you purchased it you agreed to pay £149 for it so therefore thought it was worth that. Go back to the store and ask what their returns policy is first - they might just at that particular store allow returns within 7 days for a refund. If they dont then polietly explain that you feel a bit cheated that the price has dropped so significantly within days of you buying it.

[paulyoung666]

Originally Posted by etccarmageddon

I think it would be good customer relations to refund the difference but when you purchased it you agreed to pay £149 for it so therefore thought it was worth that. Go back to the store and ask what their returns policy is first - they might just at that particular store allow returns within 7 days for a refund. If they dont then polietly explain that you feel a bit cheated that the price has dropped so significantly within days of you buying it.

which sort of brings it back to woolworths will do a pricematch for upto 7 days after purchase , now whether it is going to happen in this case is another matter