Blockbuster On Line DVD Rental

etccarmageddon · 02-09-2004, 19:27

I've just emailed this complaint to Blockbuster:-

Quote:

I've noticed recently that the turn around of DVDs has
become a lot slower. DVDs appear to take suspiciously
longer to arrive back in your system and when they do
the next DVD is usually sent out the following day
with the 'processing' time also appearing to be
nothing more than a stalling tactic.

It wasnt like this when I first signed up and I feel
the service provided doesnt match the service I
received during the free trial.

I also note that I have emailed TWICE asking how to
suggest titles which you dont stock without receiving
a reply.

When things were good I was recommending you to people
- one of those people has now cancelled their
subscription and moved elsewhere as they tell me they
are experiencing the same slowness.

I'm disappointed to have to complain as in the past
Blockbuster have been really good.

anyone else experiencing crap DVD service from blockbuster on-line?

anyone got another supplier they recommend from experience?

Damien · 02-09-2004, 19:31

going to a blockbuster store?

etccarmageddon · 02-09-2004, 19:33

no this is online dvd rental - Ã‚Â£14 a month for 'unlimited' dvds - ie. you have 3 out at a time... when you send one back they send you the next on your list.

great unless when you send back DVDs they stall on the turn around.

Damien · 02-09-2004, 20:22

indeed

paulyoung666 · 02-09-2004, 20:49

Quote:

Originally Posted by etccarmageddon

no this is online dvd rental - Ã‚Â£14 a month for 'unlimited' dvds - ie. you have 3 out at a time... when you send one back they send you the next on your list.

great unless when you send back DVDs they stall on the turn around.

i wonder if they are a victim of their own success and cant cope anymore

Richard M · 02-09-2004, 21:10

Quote:

Originally Posted by etccarmageddon

no this is online dvd rental - Ã‚Â£14 a month for 'unlimited' dvds - ie. you have 3 out at a time... when you send one back they send you the next on your list.

great unless when you send back DVDs they stall on the turn around.

That sounds really good, I've never heard of a UK online service before and because I watch a lot of films (usually about 4-5 a week) this would suit me nicely.

Neil · 02-09-2004, 21:30

Quote:

Originally Posted by Richard M

That sounds really good, I've never heard of a UK online service before and because I watch a lot of films (usually about 4-5 a week) this would suit me nicely.

These may also be of use to you Rich: http://www.tescodvdrental.com/user/homeNewUser2.php & https://msn.videoisland.com/user/userRegistration.php

etccarmageddon · 02-09-2004, 21:49

Quote:

Originally Posted by Richard M

That sounds really good, I've never heard of a UK online service before and because I watch a lot of films (usually about 4-5 a week) this would suit me nicely.

you wont regret it - especially if you rent a crap movie - you wont get that pig sick feeling of wasting Ã‚Â£4!

SMHarman · 02-09-2004, 21:52

I'm using www.screenselect.co.uk they are very quick at turnaround.

cookie_365 · 02-09-2004, 23:07

Don't know how impartial they are, but you might find

http://www.dvd-rental-guide.co.uk/compare.html

useful.

etccarmageddon · 03-09-2004, 11:53

no email reply from Blockbuster yet!

SMHarman · 03-09-2004, 12:26

I e-mailed screen select about their series in order delivery policy. I'm currently watching the West Wing and I was getting annoyed that I always had two WW discs so only one alternative movie to watch and a disk that sat around until I had watched the other 6 episodes.

I got a prompt courtious reply saying that most people wrote to complain that they did not have two of the series at once so as the minority - tough, our system is set up for the majority requirement.

The mail was personalised, polite and prompt. More than seems to be the case with Blockbuster.

etccarmageddon · 03-09-2004, 12:43

Quote:

Originally Posted by SMHarman

I e-mailed screen select about their series in order delivery policy. I'm currently watching the West Wing and I was getting annoyed that I always had two WW discs so only one alternative movie to watch and a disk that sat around until I had watched the other 6 episodes.

I got a prompt courtious reply saying that most people wrote to complain that they did not have two of the series at once so as the minority - tough, our system is set up for the majority requirement.

The mail was personalised, polite and prompt. More than seems to be the case with Blockbuster.

my friend who has since ditched blockbuster, had complained to me that she wanted to watch supranoes in order but was never getting supranoes DVDs even though they were the top of her list. she also said blockbuster didnt respond to her emails and were slow to send stuff out.

shame cos they were good up until a couple of months ago.

SMHarman · 03-09-2004, 12:56

Then I'd recommend a switch, I have some codes at home that give her, you free trials and me free months for recommending. Want them.

etccarmageddon · 03-09-2004, 16:26

Quote:

Originally Posted by SMHarman

Then I'd recommend a switch, I have some codes at home that give her, you free trials and me free months for recommending. Want them.

she's already gone elsewhere but I'm interested! provided it's a store that offers a similar deal to blockbuster (3 dvds at any time for Ã‚Â£14 a month) plus they need to be able to offer the Alias box set.

ps. Still waiting for blockbuster to reply to my email!