Returns to B&Q Direct

[Mike]

Hi all

I want to return a item purchased from the above (£300.00) about 6 weeks ago.

Unfortunately I do now still have the box !

Do you think that will cause a problem.

Regards

Mike

[paulyoung666]

i suppose the only way to find out is to try , do you still have the receipt ??????? , my local b&q warehouse is right funny about returns , good luck

If you purchased the item from a store then sadly you dont have the right to return the goods at all as you have inspected them before purchasing. The only exeption to this is if the goods are faulty or not fit for purpose.

If you purchased the goods online then under the distance selling act you have 7 days to return the goods. Some companies may extend this period but its a customer service thing and not a legal right.

In either case any goods returned for refund if not faulty must be returned in a state fit for resale. If the box is missing they wont be able to re-sell it !

Sorry m8 but I dont think much of your chances on this one.

[Mike]

Thanks guys for the advice I will give it a go and let you know

Mike

[ian@huth]

What was it you bought and why do you want to return it? I have found B&Q to be very good with their customer service.

[paulyoung666]

Originally Posted by ianathuth

What was it you bought and why do you want to return it? I have found B&Q to be very good with their customer service.

must be a bit like ntl then , good in parts because my local b&q is truly shocking
to the extent that when i wanted some concrete blocks they would only send a full pallet out the gate instead of holding half of them for me to come back and get them ( could only move half at a time with the trailer i had ) , so we had to leave someone behind to guard them

[Mike]

Originally Posted by ianathuth

What was it you bought and why do you want to return it? I have found B&Q to be very good with their customer service.

Portable Air Con Unit................may have to put it on ebay

[paulyoung666]

Originally Posted by Mike

Portable Air Con Unit................many have it put it on ebay

do you just not want it anymore or what

[Mike]

Originally Posted by paulyoung666

do you just not want it anymore or what

Problem is the hose at the back is to short to reach the open window

House has high window and the hose come out the base of the unit.

[paulyoung666]

Originally Posted by Mike

Problem is the hose at the back is to short to reach the open window

House has high window and the hose come out the base of the unit.

can you not extend the hose or does it have to be a certain length ?????????? , i assume the hose is for condensate , if it is can you not drain it away somehow , rather than going to a window , then again i am probably talking complete *****e so please ignore this post if you want

[etccarmageddon]

I know someone who might be interested in buying it from you - if you want rid of it - otherwise, ebay is a good idea.

[Mike]

Originally Posted by paulyoung666

can you not extend the hose or does it have to be a certain length ?????????? , i assume the hose is for condensate , if it is can you not drain it away somehow , rather than going to a window , then again i am probably talking complete *****e so please ignore this post if you want

Thought about this but reading the instructions it states don't change the hose length.............how critical this is I don't know !

[paulyoung666]

Originally Posted by Mike

Thought about this but reading the instructions it states don't change the hose length.............how critical this is I don't know !

probably so you cant try and make it lift the condensate higher than it can , how about collecting the condy at floor level into a 5 ltr container , i know , not exactly elegant but it might be a solution to the problem

The hose is usualy to exuast hot air out of the room. The condensation is either collected in a removable bucket or condensed and sent out the hose. The reason that they state " dont extend hose " is that doing so can put a greater load on the fan and cause problems.

If you only need to extend it a couple of feet then you should be fine. I think the instructions are more aimed at people that run the hose 20+ feet.

HTH

[paulyoung666]

Originally Posted by Stuartbe

The hose is usualy to exuast hot air out of the room. The condensation is either collected in a removable bucket or condensed and sent out the hose. The reason that they state " dont extend hose " is that doing so can put a greater load on the fan and cause problems.

If you only need to extend it a couple of feet then you should be fine. I think the instructions are more aimed at people that run the hose 20+ feet.

HTH

told you i was talking ****e me