No sound on Sky

[Russ]

Was enjoying the Frank Skinner show tonight on Paramount when suddenly the sound went off on all channels - not a peep from any of them. Analogue worked ok so it wasn't my tv. I disconnected then reconnected all leads, rebooted the box, took the card out, cleaned it, etc all the usual palava and still nothing.

Phoned Sky, only to be told the faults department are closed until 8:30am - wonderful.

And worse than this, I got through to an Indian callcentre. I really wish there was a suitable alternative to Sky and NTL, I really do....

[sir_drinks_alot]

why don't you try rebooting your sky box maybe that will help

[Bifta]

Originally Posted by sir_drinks_alot

why don't you try rebooting your sky box maybe that will help

Is your guide dog on holiday tonight?

And I quote:

I disconnected then reconnected all leads, rebooted the box, took the card out, cleaned it, etc

Originally Posted by Bifta

Is your guide dog on holiday tonight?

And I quote:

Far be it for me to get in the way of your personal feud with Sir Drinks A Lot, but when I read his comment, I was under the impression he was taking a humorous swipe at ntl's "cure all" suggestion for any problem.

"Try rebooting your set top box"

"I've already *done* that!"

"Well... try doing it again...!!!"

[Atomic22]

i have lost sound a couple of times on sky one but it comes back if you change channels then change back again......to be honest this has been the only fault ive ever had with ntl....my digibox is an old pre ntl one with the cable and wireless brand on it and it always seems ok and runs my 1mb perfectly
ive never had any probs with ntl and before that c&w and before that nynex

[Paul M]

Originally Posted by Atomic22

i have lost sound a couple of times on sky one but it comes back if you change channels then change back again......

This is the only sound problem I have ever had as well - and it has affected all my STB's at some point.

Originally Posted by Pem

This is the only sound problem I have ever had as well - and it has affected all my STB's at some point.

That fault should be fixed now, on both platforms.

[Atomic22]

Originally Posted by Proppinupthebar

That fault should be fixed now, on both platforms.

i still get it every now and again so im not sure if its fixed entirely yet.....
also as far as i can ever recall its only ever happened on sky1 and no other chans , also it only ever happens in the evening around 8pm just when i watch stargate or dreamteam for example

Originally Posted by Atomic22

i still get it every now and again so im not sure if its fixed entirely yet.....
also as far as i can ever recall its only ever happened on sky1 and no other chans , also it only ever happens in the evening around 8pm just when i watch stargate or dreamteam for example

Do you know which headend feeds you and which STB model you have?

[Paul M]

Originally Posted by Proppinupthebar

That fault should be fixed now, on both platforms.

Do you mean fixed in CR3 ? It last happened to me on Monday - I don't have CR3 yet.

Theres two fixes, a hardware fix and a LCR3 fix, the LCR3 fix was a backup, but most places I have asked about the issue, it has been reported as fixed. I have not seen the issue on any of my boxes since the hardware fix before Xmas.

[Paul M]

ok. Obviously I don't have the h/w fix - I still have the boxes as supplied when I switched to digital so I guess i'll wait for CR3 to fix it. FYI it happens on one of my boxes about once a month.

The hardware fix was in the equipment centrally not in the STB.

[Paul M]

Originally Posted by Proppinupthebar

The hardware fix was in the equipment centrally not in the STB.

Oh, sorry .... - In that case it didn't work.

Originally Posted by Pem

Oh, sorry .... - In that case it didn't work.

It did for most. Just a few awkward so and so's hanging on!!