ITV call centre test

06-01-2006, 17:09

Richard Hammond is doing a call test to call centres now on ITV

1.58 for NTL.

Paul · 06-01-2006, 17:14

Quote:

Originally Posted by Bill C

Richard Hammond is doing a call test to call centres now on ITV

1.58 for NTL.

Better not ring BT we are flooded with calls at the moment

06-01-2006, 17:20

Quote:

Originally Posted by Paul

Better not ring BT we are flooded with calls at the moment

they are

---------- Post added at 17:20 ---------- Previous post was at 17:16 ----------

Its now 5.20 and they are still on hold to BullDog

Paul · 06-01-2006, 17:25

They will be on hold longer than that for BT if they rang 150..... somewhere behind the other 1200+ souls holding on for an adviser

Chimaera · 06-01-2006, 17:29

Just a 2 horse race now - Bulldog and Virgin.
And I get to look at Richard Hammond!

06-01-2006, 17:31

Quote:

Originally Posted by Chimaera

Just a 2 horse race now - Bulldog and Virgin.
And I get to look at Richard Hammond!

Remember Bulldog is C&W and remember how bad they were for customer service waiting times. Looks like it has not changed

Paul · 06-01-2006, 17:34

2 horse race? Don't tell me he got answered by BT? That cannot be a live show

nffc · 06-01-2006, 17:38

Quote:

Originally Posted by Paul

Quote:

Originally Posted by Bill C

Richard Hammond is doing a call test to call centres now on ITV

1.58 for NTL.

Better not ring BT we are flooded with calls at the moment

Our lines have been rammed since Xmas- not been in work today so no idea what today was like.

06-01-2006, 17:58

The show has now finished and they were still holding to talk to someone at bulldog and virgin mobile

**Rob** · 06-01-2006, 18:09

Quote:

Originally Posted by Paul

Quote:

Originally Posted by Bill C

Richard Hammond is doing a call test to call centres now on ITV

1.58 for NTL.

Better not ring BT we are flooded with calls at the moment

hmmpf, so how come you have time to post here :p

Marge · 06-01-2006, 18:14

Quote:

Originally Posted by Rob C

hmmpf, so how come you have time to post here

Paul has obviously mastered that usual female skill of multitasking, Chimmys training is working well I see

Chimaera · 06-01-2006, 18:16

Quote:

Originally Posted by Marge

Quote:

Originally Posted by Rob C

hmmpf, so how come you have time to post here

Paul has obviously mastered that usual female skill of multitasking, Chimmys training is working well I see

Well, yes, there is that!

Plus he doesn't actually work at a BT call centre!

Paul · 06-01-2006, 18:31

Quote:

Originally Posted by Chimaera

Quote:

Originally Posted by Marge

Quote:

Originally Posted by Rob C

hmmpf, so how come you have time to post here

Paul has obviously mastered that usual female skill of multitasking, Chimmys training is working well I see

Well, yes, there is that!

Plus he doesn't actually work at a BT call centre!

Nope

One of the C's under my avatar stands for Command

And yes I can multitask, I was networking, recording our hourly figures and talking to a manager on the phone just after posting

Now I'm just skiving

Chrysalis · 07-01-2006, 01:56

haha funny. But waiting time is less important then first time resolution in my opinion. As long as its a free call I can stick the speakerphone on and dont mind waiting.

**Rob** · 07-01-2006, 13:57

Quote:

Originally Posted by Chrysalis

haha funny. But waiting time is less important then first time resolution in my opinion. As long as its a free call I can stick the speakerphone on and dont mind waiting.

Both are inmportant. Yes your call needs resolution, but all the time you are on hold, you are tied to your desk and can't do anything else. A few minutes wait is tolerable - you can't expect companies to have call centre staff sitting on their butts doing nothing on the offchance they will get a call, but waits exceeding 10 minutes says they need more staff, and says they will loose any customers who have an ability to go elsewehere.