Lloyds TSB Phone Bank

[Mike]

Hi all

I was disapointed when Lloyds TSB moved its contact centres out of the UK !

I often find communication a problem maybe it's the long distance !!!! and I often have to spell my name. But there appears to have been a change....when you phone up now the first thing they ask for is your account number !!!! This was a bit of a shoced and I thought maybe someone had hacked the system because it was not the normal script they use. Maybe numbers are clearer when they travel distance and I wonder if there are any other resons

Anyone else experienced this ???

Mike

[Florence]

When they moved the call centres out oif the UK I moved to internet banking with them. I now access my account online only never call the centre if I need anyother help I go into the nearest TSB weather its my own or not and get it sorted in the UK. they know I refuse to call offshore call centres.

[marky]

tsb online is dead easy to set up and easy to use

as for the call centre i spent 1/2 an hour setting up phone banking
was given a temp pin number
explained what i wanted then he said that it would be best to call at my local branch muppets

[Nidge]

Abby National online is also dead easy. Took me 10 minutes to set up my account.

[Chrysalis]

I bank online, on the occasion I need to ring I have decided to start ringing a different department, some are still in the UK but the main phone banking is offshore, so try ringing card services or something then get someone in that call centre to help you. The branch number is on my paper statements but it gets rerouted to india so I see lloyds are doing everything possible to get people not been able to contact their branch.

I have recently had numerous mistakes been made with them taking payments out my account without permission etc. and they need 5 days clearance to refund them which gets very annoying.

[Florence]

Originally Posted by Chrysalis

I bank online, on the occasion I need to ring I have decided to start ringing a different department, some are still in the UK but the main phone banking is offshore, so try ringing card services or something then get someone in that call centre to help you. The branch number is on my paper statements but it gets rerouted to india so I see lloyds are doing everything possible to get people not been able to contact their branch.

I have recently had numerous mistakes been made with them taking payments out my account without permission etc. and they need 5 days clearance to refund them which gets very annoying.

My bank manager has already been warned the day that happens again I move all my DD and account after the 5th day to another bank, its never happened since

[Chrysalis]

Originally Posted by Florence

My bank manager has already been warned the day that happens again I move all my DD and account after the 5th day to another bank, its never happened since

Wish I could contact my bank manager

[nffc]

I would never bank online and I'm not entirely comfortable with phone either.

For me nothing beats popping into a branch and doing things face to face. More secure and I like dealing with people in person rather than over a line.

[lemarsh]

Unfortunately, people do not complain to the Head Office when there are issues with call centres - and official records show Indian call centres have the same percentage of complaints as UK ones. Moral here is Complain - and by this I mean officially, not just to the person at the end of the phone, if you feel the service is below what is expected (for everything, not just indian call centres). If enough people complain about the service they receive, then management will take notice, but they need facts to back this up. Goes back to the saying - don't mend what is not broken (and no complaints mean it aint broke).

As an aside, I understand that LTSB are considering publishing local branch telehone numbers again, as they believe (again based on feedback) that people are satisfied with call centres, and therefore will not ring the branches.