Power Cut Compo

[tkiely]

Here in sunny Hatfield, half the town had no power yesterday from 11am till 11.45pm. Has anyone had any experience in claiming compensation from the power companies for this kind of outage?

Terry

[Chimaera]

Yes - basically they don't want to know! Sad but true I'm afraid

[NitroNutter]

if your a business you can pay extra per bill for a guaranteed outage fix time, or you used to be able to. Then of course failure to comply with that guarantee will open the doors for compo. Same with bt phone im sure.

[paulyoung666]

they will most likely have a minimum time before compo is payable , and i cant see it being as low as 45 mins , sorry

[Jefferson T]

Originally Posted by paulyoung666

they will most likely have a minimum time before compo is payable , and i cant see it being as low as 45 mins , sorry

11am 'till 11:45 PM is a bit more than 45 mins

[gazzae]

Originally Posted by paulyoung666

they will most likely have a minimum time before compo is payable , and i cant see it being as low as 45 mins , sorry

12 Hours 45 minuts

[tkiely]

Yes, over 12 hours! had just blown out the candles and was dropping off to sleep when everything came back on! what an alrm clock, 3 TVs 5 pcs and most of the lights in the house!


Never mind, thought as much about the compo, I was just hoping someone would tell me different

[Jason1]

Originally Posted by tkiely

Here in sunny Hatfield, half the town had no power yesterday from 11am till 11.45pm. Has anyone had any experience in claiming compensation from the power companies for this kind of outage?

Terry

Yes had a powercut a month ago that lasted a week.
We blow up the sub station. EDF Energy bought a generator that was not big enough to power the whole street. They turned on between 6-10pm and 7-9am when we went to claim comp because all the frezzer food de frosted

They kindly told us as they managed to restore the supply every twelve hours and we where not off for more than 24 hours in succession.

Therfore we where entitled to £0 had to claim of home insurance Now have claim on file policy goes up next year.

I have a chinese waterdragon that needs to be kept at temps above 75F all day had to buy a small genni myself to get through the cost as expected they would not refund either

[paulyoung666]

ok ok , so i misread it , how about a look about on their website to see if it says anything there

[orangebird]

Originally Posted by Jason1

Yes had a powercut a month ago that lasted a week.
We blow up the sub station. EDF Energy bought a generator that was not big enough to power the whole street. They turned on between 6-10pm and 7-9am when we went to claim comp because all the frezzer food de frosted

to be fair, your freezer must be a bit crap. If you leave the door closed while the electric is off, your food should be able to stay frozen for a day

They kindly told us as they managed to restore the supply every twelve hours and we where not off for more than 24 hours in succession.

Therfore we where entitled to £0 had to claim of home insurance Now have claim on file policy goes up next year.

Was the value of the food in your freezer worth the increase in your policy?

I have a chinese waterdragon that needs to be kept at temps above 75F all day had to buy a small genni myself to get through the cost as expected they would not refund either

I think you should have already been prepared for any unforeseen circumstances concerning the upkeep of your exotic pets.

[AndrewJ]

I think you should have already been prepared for any unforeseen circumstances concerning the upkeep of your exotic pets.

Correct there, as its something the company could not possibly plan for and it is something you should have a backup device for.

At my old house we had a small petrol generator common to those burger van things, was handy when power went. Well worth the money

[Jason1]

Originally Posted by orangebird

to be fair, your freezer must be a bit crap. If you leave the door closed while the electric is off, your food should be able to stay frozen for a day :

Freezers fine only a couple of years old. Problem was the duration the supply was left on which was between 7-9am then 6-10pm and the voltage My normal 60 watt spotlights where like a 12w candle light when the electric was on. Took over an hour to cook chicken strips that only take 20mins normally. From 10pm to 7am and then 9am to 6pm for 7 days there was no electricity at all

Originally Posted by orangebird

Was the value of the food in your freezer worth the increase in your policy?

Value of food was £300 Insurance policy cost £240.59 p/a so am still up more p&&sed of that i now have a claim on file that has to be declared to all prospective companies

Originally Posted by orangebird

I think you should have already been prepared for any unforeseen circumstances concerning the upkeep of your exotic pets.

I was prepared and had some self heating blankets although these only lasted 4 hours as long as I expect a power cut to last. I now have a small 2.2kw generator

IMO we dont live in a third world country therefore i feel power cuts in this day in age lasting 7 days is inexcusable and a refletion of how
poorly equipped our fantastic privatised electical suppliers are for incidents of this nature

[Millay]

I think its fair to mention that power cuts ar ethings of the past after the massive rework of the infrastructure after the great storm.. but they do and can happen, and unfortuanty can last a long time, whilst I feel it fair your annoyed, its one of those things we have to live with, if we want a high avaibaility servide we would have to pay a lot more.. 12 hours and 7 days etcd are extremly rare....

[tkiely]

Had a phone message from edf apologising for our outage this morning and claiming that it is now fixed.

Came home from work to find a fairground sized generatror wired into the substation at the end of the road. Bloke running it says its there for 'the foreseeable future'!!!!!!!

'speechless!!!!!!!!!!!!!!!!!!!'

mutters/ third world, privitisation, election, /mutters