Outlook 2010 problem

[Tim Deegan]

Originally Posted by colin25

Have you checked that you are using word as your editor?

Previous person mentioned checking your settings, under oprtions/mail

http://office.microsoft.com/en-us/ou...005242849.aspx

Thanks Colin. I've just tried those suggestions, but I use Outlook 2010 Professional, and unfortunately none of those options worked either.

---------- Post added at 01:40 ---------- Previous post was at 01:39 ----------

Originally Posted by LSainsbury

Tim, why are you copying and pasting from Word?

Because that's what I have always done, and it has always worked.

[LSainsbury]

Originally Posted by Tim Deegan

Thanks Colin. I've just tried those suggestions, but I use Outlook 2010 Professional, and unfortunately none of those options worked either.

---------- Post added at 01:40 ---------- Previous post was at 01:39 ----------



Because that's what I have always done, and it has always worked.

Can I suggest another method, which will make it easier? Use Outlook signatures. Create your templates as signatures and you can just select the template required and it drops into a new message. It may solve the mis-formatting issue and make life easier.

[colin25]

Ok..just spotted that outlook 2010 and 2007 automatically use word as editor..so bum steer..sorry

---------- Post added at 08:07 ---------- Previous post was at 07:57 ----------

Ok..my last try

Having just added outlook 2010 (seems too busy looking for me)

You need to go into
File tab
Options (small list on left)
Mail
Editor options (small button on top right)
Advanced (on left top)
Then on that screen, there is the option to change cut, paste etc

The rest is for you to work out depending on what you are wanting to do

I have to say, it is not intuitive trying to find that option..too many damn choices, it took me at least 5 minutes to find

[Dai]

Originally Posted by LSainsbury

Can I suggest another method, which will make it easier? Use Outlook signatures. Create your templates as signatures and you can just select the template required and it drops into a new message. It may solve the mis-formatting issue and make life easier.

Ooh, that's a nice idea.

At the moment I have user templates for a couple of standard replies but they have to be selected from the 'new/use form' menus. I think I'll give the sig idea a try and see if it's any more convenient.

[LSainsbury]

Originally Posted by DaiNasty

Ooh, that's a nice idea.

At the moment I have user templates for a couple of standard replies but they have to be selected from the 'new/use form' menus. I think I'll give the sig idea a try and see if it's any more convenient.

Thanks! This is my way of automating similar messages...very handy for keeping messages consistant when required...

[Tim Deegan]

Originally Posted by LSainsbury

Can I suggest another method, which will make it easier? Use Outlook signatures. Create your templates as signatures and you can just select the template required and it drops into a new message. It may solve the mis-formatting issue and make life easier.

Thanks for that. I'll give it a try later.

---------- Post added at 18:48 ---------- Previous post was at 18:45 ----------

Originally Posted by colin25

Ok..just spotted that outlook 2010 and 2007 automatically use word as editor..so bum steer..sorry

---------- Post added at 08:07 ---------- Previous post was at 07:57 ----------

Ok..my last try

Having just added outlook 2010 (seems too busy looking for me)

You need to go into
File tab
Options (small list on left)
Mail
Editor options (small button on top right)
Advanced (on left top)
Then on that screen, there is the option to change cut, paste etc

The rest is for you to work out depending on what you are wanting to do

I have to say, it is not intuitive trying to find that option..too many damn choices, it took me at least 5 minutes to find

Thanks. Ive been trying that, as it seems to be the obvious answer. But unfortunately no luck. But thanks for trying anyway.

[Tim Deegan]

Update.

The problem is sorted at last.

After spending an hour on the phone to Microsoft yesterday, they called me back today, and spent another 45 mins on the phone. The operator then used the repair function on the add/remove programs, and hey presto, it works.

So it turned out that it was a bug causing the problem.

So thanks for all those who took their time to try and help.

[LSainsbury]

Tim - still have a look at my suggestion - it saves you even copying and pasting...

[colin25]

Or my new suggestion..get bug spray

[Tim Deegan]

Originally Posted by colin25

Or my new suggestion..get bug spray

[Hom3r]

Have encound a similar problem at work, and it also happens when I copy and paste from other emails.

I have to select all the text goto Format>Style and select Normal, to get the text to display properly.

I will check the setting above and report back.

[Tim Deegan]

Originally Posted by Hom3r

Have encound a similar problem at work, and it also happens when I copy and paste from other emails.

I have to select all the text goto Format>Style and select Normal, to get the text to display properly.

I will check the setting above and report back.

Did it work?

[Tim Deegan]

Update!

After one and a half hours on the phone to Microsoft last week, and two and a half hours yesterday, I have finally sorted it

Believe it or not the problem is caused by 'Skype Click to Call'. I don't know if Skype are aware of this conflict yet. In fact the guy from Microsoft had to do some serious digging to find out. But removing click to call seems to have done the trick. Apparently it conflicts with the clipboard in word and excel.

[Tim Deegan]

Originally Posted by LSainsbury

Tim - still have a look at my suggestion - it saves you even copying and pasting...

You can't edit the signatures for each customer, so that won't work.