I was attempting to do a system recovery recently, on a HP A6250, but, during the process, the computer gave me an error code of "Code Purple" and wouldn't allow me to continue. Now, I am stuck with a machine that won't do anything at all, until I get this sorted.
From research, I have established this is caused by the tattoo on the motherboard not matching the OEM's records attached to the OS's certificate (I have no idea whether this is true or not). The motherboard was changed last year (not by me, I hasten to add ), but I had no idea it would cause this problem.
Do not let the above fool you into believing I know what I am doing (it probably won't fool anyone
). I seriously am technology illiterate and most of this stuff goes right over my head. But I really am desperate for help, so if anyone has any ideas about how to resolve this, I would be eternally grateful, but, other than typing in code and finding what buttons to press, I wouldn't feel confident in stripping the thing down.
I thank you all in anticipation for any help you may give.