dead hard disk from ebay - where do I stand?
02-12-2011, 18:50
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#1
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Old dog, New tricks
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dead hard disk from ebay - where do I stand?
Just received a hard disk via Royal Mail. It was packed in the skinniest of padded envelopes with no other protection. No bubble wrap, no plastic disk case. Just the bare disk in antistatic bag in this skinny envelope.
Naturally it's DOA. So where do I stand with this as the damage was clearly done in transit. Can I demand a refund on the basis of inadequate packaging?
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Under socialism ideology always trumps rationality.
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02-12-2011, 18:55
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#2
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Cable Forum Team
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Re: dead hard disk from ebay - where do I stand?
Yep, I got a couple of 2nd hand DIMMS taped to a bit of cardboard inside of a non-padded envolope and one was DOA so requested a refund which was instantly granted by the seller.
If the disk was sold as working then it's the sellers responsibility to ensure that it reaches you in that condition. If the packaging is not suitable then he's failed in his role. Put in a dispute and see how it goes.
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05-12-2011, 08:03
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#3
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Re: dead hard disk from ebay - where do I stand?
Yep! You should get a refund no problem, raise a dispute with eBay. Takes a while (and is a bit of a pain in the bum!) but its well worth it.
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05-12-2011, 11:21
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#4
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Old dog, New tricks
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Re: dead hard disk from ebay - where do I stand?
The seller has agreed to refund once I return the disk. I messaged him through ebay and he replied most politely with the offer of a refund. So now I'll wait and see if that proceeds according to plan.
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-= David =-
Under socialism ideology always trumps rationality.
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05-12-2011, 11:36
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#5
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Cable Forum Team
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Re: dead hard disk from ebay - where do I stand?
Keep all messages through ebay that way you have a record that ebay CS can see just in case if after a time he reneges on the return
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05-12-2011, 12:33
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#6
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Re: dead hard disk from ebay - where do I stand?
Just what I was about to post! Bought my wife some boots a couple of years back, thu turned out to be fakes. Seller offered refund then began a game of 'silly b#ggers' with me. Every excuse under the sun.. Make sure eBay know what's going on from the get-go!
---------- Post added at 12:33 ---------- Previous post was at 11:49 ----------
Oh and send it back recorded so they can't play the 'it didnt arrive' card!!
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05-12-2011, 12:50
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#7
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Re: dead hard disk from ebay - where do I stand?
Make sure you package it well when you return it, and that it is by recorded post.
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05-12-2011, 13:12
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#8
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Re: dead hard disk from ebay - where do I stand?
Aye, what I said ;-)
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05-12-2011, 13:25
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#9
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Re: dead hard disk from ebay - where do I stand?
Quote:
Originally Posted by chrisjones
Aye, what I said ;-)
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Sorry, didn't read the second part of your post.
But I did add that they should package it well so that the seller can't blame them for not packaging it well enough.
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05-12-2011, 14:21
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#10
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Re: dead hard disk from ebay - where do I stand?
Take photos of the packaging etc. before sending it so you have evidence of that too.
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05-12-2011, 15:39
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#11
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Re: dead hard disk from ebay - where do I stand?
Quote:
Originally Posted by Osem
Take photos of the packaging etc. before sending it so you have evidence of that too.
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Good point
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05-12-2011, 16:28
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#12
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Old dog, New tricks
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Re: dead hard disk from ebay - where do I stand?
Quote:
Originally Posted by Osem
Take photos of the packaging etc. before sending it so you have evidence of that too.
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All done, thanks folks.
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-= David =-
Under socialism ideology always trumps rationality.
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