27-09-2011, 23:29
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#1
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cf.mega poster
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
Posts: 1,929
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Fax problem
I don't know if anyone can help me, but I used to send many faxes direct from my PC via the fax modem. And I also had a thermal fax on the same dedicated fax line. Then when I changed to an Epson SX600FW multi function fax/scanner/printer, the fax modem on my PC stopped working. Is it just a coincidence that my fax modem failed at the same time, or is there some sort of conflict between the two?
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28-09-2011, 12:01
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#2
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cf.mega poster
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
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Re: Fax problem
Anyone got any idea???
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28-09-2011, 12:07
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#3
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Cable Forum Team
Join Date: Jun 2003
Age: 48
Services: Moving Goal Posts a speciality
Posts: 15,377
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Re: Fax problem
Are both set to receive faxes? If so that can cause confusion.
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28-09-2011, 12:58
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#4
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cf.mega poster
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
Posts: 1,929
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Re: Fax problem
Now now it says no dial tone, and I can't get one by unplugging the modem from the wall socket and plugging a phone in. It's as if it has opened a call, but I can't cancel it.
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28-09-2011, 13:00
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#5
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Cable Forum Team
Join Date: Jun 2003
Age: 48
Services: Moving Goal Posts a speciality
Posts: 15,377
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Re: Fax problem
Disconnect everything, go back to the master socket and plug a phone in there. If still no dial tone, can you phone in? That will tell you if there is a fax modem/printer issue, or a phone line issue.
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28-09-2011, 13:08
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#6
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cf.mega poster
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
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Re: Fax problem
Quote:
Originally Posted by Rob
Disconnect everything, go back to the master socket and plug a phone in there. If still no dial tone, can you phone in? That will tell you if there is a fax modem/printer issue, or a phone line issue.
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I've just tried that, and can now get a dial tone from a phone, but the fax software says no line detected.
Does this sound like a faulty fax modem?
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28-09-2011, 13:55
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#7
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Cable Forum Team
Join Date: Jun 2003
Age: 48
Services: Moving Goal Posts a speciality
Posts: 15,377
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Re: Fax problem
No real idea. If the ptinter only is plugged in, does that work / answer / send OK. Vice versa, what happens.
If one device works, the other doesn't then time to look at that device and more particularly it's software / drivers / settings.
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28-09-2011, 14:58
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#8
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cf.mega poster
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
Posts: 1,929
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Re: Fax problem
The printer works fine as a fax, the only problem is using the pc as one. I have tried changing settings, but it doesn't work. And I have tried it on different phone lines to the printer. So it looks like my fax modem is fried.
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