Probs downloading anything, help needed please

[Robisme]

Hi, a friend has this problem, even without firewalls, he said he did have norton at one time, but uninstalled sometime ago and not used in over a year.
Here's his problem I've copied & pasted, looking for a suggestion for him, ty

Hepl please.
ok ive been having this problem a while and im not totaly fed up with it.

everythim i try to download anything from the internet (firefox for example) i get the meaasge. internet explorer could not download... conection to the server was reset.

anyone got any suggestions?


thanks in advance, I'll post results of any suggestions, other than getting a new pc lol
cheers

[The Hitman]

What os is he running ?

[icestar2]

Hmmm why would he get "internet explorer could not download... conection to the server was reset" When using firefox is my question lol.

[Robisme]

Originally Posted by The Hitman

What os is he running ?

XP I would guess, the other thing confused me too, firefox/IE thingy. I'll ask him

I posted a message asking him the question icestar2 ask's.

I can only imagine he's getting a similar error message for both, but thats a guess, sounds to me like a internet security thingy on his pc to me, there again, I'm no expert by a long way on computer probs
someone suggested to him, get the removal tool for norton from symantec, as it always leaves something behind when removed.
he said, bit difficult when I can't download anything lol

---------- Post added at 12:28 ---------- Previous post was at 11:46 ----------

He only has Internet Explorer, he says, wanted to download Firefox. hope that clears that up lol

so just this problem to solve below.....

internet explorer could not download... conection to the server was reset.

[icestar2]

What version of IE is he running. If you dont know how to check tell him to goto Help and then About Internet Explorer and it will tell him. Note* do that in the browser itself.

Has he tried reinstalling or repairing IE ?

[Richy99]

Originally Posted by icestar2

Hmmm why would he get "internet explorer could not download... conection to the server was reset" When using firefox is my question lol.

i would guess hes trying to download firefox (as an example) using internet explorer, well thats how i read it

[icestar2]

Originally Posted by Richy99

i would guess hes trying to download firefox (as an example) using internet explorer, well thats how i read it

Yep I think your right lol I read it wrong.

[Robisme]

I've asked him to check what version he's on, IE 6 or 7, I know it's one of those, he needs to check which

[Robisme]

IE 7 he say, now how do we solve the problem ?

[icestar2]

Ok first thing he can try is resetting IE7. To do this tell him to do the following.

1. Start Internet Explorer 7.
2. On the Tools menu, click Internet Options.
3. On the Advanced tab, click Reset.
4. In the Reset Internet Explorer Settings dialog box, click Reset to confirm

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If that does not work he can try reinstalling IE by doing the following just be careful not to delete anything in the folder.

1. Click Start, click Run, type %systemroot%\inf, and then press Enter.
2. Find the Ie.inf file that is located in Windows\Inf folder.
3. Right-click the Ie.inf file, and then click Install.
4. Restart the computer when the file copy process is complete.

[Norton_Assist]

Hi Robisme,

My name is Peter and I am working for an external European Symantec-Support-Team.
We are sorry to hear about your problem. I have informed the Symantec Support about your issue and they provided us with the following solution:

"Try to download Norton Removal Tool on an other computer from this address: www.symantec.com/symnrt
Run the tool, if you still meet the problem after running this tool, you can be sure ir doesn't come from Norton."


Please try it and let me know if it helped.

Best Regards,
Norton Forum Assist Team

[Robisme]

thank you, I'll pass on the info to my friend

[icestar2]

Originally Posted by Robisme

thank you, I'll pass on the info to my friend

Did your friend try either of the solutions I surgested ? Hope the Norton Tool works for him if not.

[squirrel1970]

While we're on the subject of Norton, someone I know is having a few issues... I've copied what she said about her issue in the hope that someone could assist/help.

"EEkk my laptop just switched off windows were trying to update as was norton all trying to give me updates, my ISP of course left me without a connection"

I've asked the person in question to tell me what version of windows she's running and how old her computer is and if norton came preinstalled (why the heck do they do that? )

btw, I havent used NAV since 2001 when it caused more problems than it actually solved and I've steered well clear of it since.... (it was also the first thing to go when I got my laptop... )

[Robisme]

Originally Posted by icestar2

Did your friend try either of the solutions I surgested ? Hope the Norton Tool works for him if not.

I passed on the info and now he says all is fine, don't know what he did, just said it's fine now

I'll say thanks for him