google very often cannot properly load

[neroman]

google.com very often cannot properly load


before failing to open there is a flash at the bottom of the iexplorer on the left side and shows that the explorer try to open a file (I couldn't manage to see which one is) but this file surely is located within the C:\WINDOWS\system32 path.

see attachment

Thanks

[Kymmy]

Sounds like you have a malware/adware program running... have a look at your explorer add-ons, also perhaps try HIJACKTHIS as the log file will show you everything running in windows and IE

[neroman]

I 've found the path

see the attachment

when I open my explorer instead going direct to www.google.com

it goes to:

Opening page res: //C:\WINDOWS\system32\shdoclc.dll/duserror.htm...

[Kymmy]

DNS error is standard when it can't find the website that you told it to look for, hence it points you towards DNSERROR.HTML which is a file on your system that then gives you the error page..

Try another DNS (openDNS perhaps) to see if it cures your problem, if not and it's only happening to google then it might be adware rewriting google dns requests

[neroman]

hey buddy thanks but I am not an expert!

How can I open another DNS? How can I resolve this problem?

Should I run Hjackthis?

Is it a malware or adware ?

thanks

[Kymmy]

You'll have to set the DNS's manually in your network properties...

https://www.opendns.com/smb/start will help you

[neroman]

Thanks

I kept my IP address but I have changed my Preferred DNS Server and also the Alternative DNS Server.

I put for Preferred: 208.67.222.222 and for the Alternative: 208.67.220.220.

I will keep these setting to see for any change.

I have a query:

Please tell me how the changes of the above DNS work in my country. I am asking this because my providers (the Preferred and the alternative) have different numbers and may also be different companies. How they work?

Thanks